Walmart Supercenter

Friendly staff during the day. Stores very well organized. Love the fact that they have a McDonald's here. I go to the pharmacy a lot and the staff is very friendly. Electronics department has a great selection. I have been coming here for years!

We came by specifically to search for items that was listed explicitly on their site but their store did not have such an aisle. I even asked an employee there and he pointed me to the completely wrong area of the store of this fictitious aisle.

Okay whatever. We then browsed some more and purchased some items that were explicitly marked a certain price but when it came to check out, it showed something else. When we brought this up to the self-checkout staffer, she just scanned it with her thingofajig and said, well it says it should be what you checked out even after we told her exactly where we got it and showed her price marked.

The staff here could care less about doing what's right but just counting the minutes when they can leave.

Horrific Experience and NO CUSTOMER SERVICE.

I placed an online delivery order on Saturday, November 19th for delivery between 9am and 10am Sunday, November 20th. It is for $276.59 in Groceries. We were expecting out of town guests yesterday evening.

As of today, MONDAY, NOVEMBER 21, 2022, 4:17pm WE STILL HAVE NO GROCERIES. My bank account has already been debited.

I got a text after 9am yesterday morning that my order was going to be delayed 2 hours. I was expecting it to be around 11:25am.

I contacted Walmart's online chat help service yesterday around 3:00pm and they told me that the driver cancelled it because he had too many orders. My order was in the system and they were trying to get another driver. They offered a $15 credit.

Around 4:30pm I called and spoke with a Walmart Help Desk Associate Online. They tried to escalate this and told me that I would get a $20 credit on my next order and that they were still working on it.

I spent 30 minutes straight calling the Store Number that is listed on the website (972-424-3000). Nobody ever answered on the Customer Service Line. I had two different people answer on the Electronics Line and I told them to connect me to the Manager. The phone just rang and rang and got disconnected.

At 7pm I contacted another Walmart Associate on the Online Chat Help.

I provided the above information and I was told that they escalated this to the Store Manager to deliver my order as soon as possible. I told him to please notify the General Manager too that I am frustrated by Walmart's lack of Customer Support. I should not wait this long for groceries. I never received any other Walmart text messages, emails or status updates on the website.

I was told they could deliver the groceries up to 10pm.

I stayed up last night until 11:30pm and guess what, no groceries.

It is now Monday, November 21st, 2022 at 4:30 pm and still no groceries and still not a single living person picked up the phone when I called.

I know Thanksgiving is this week and there are less people working cashier lines because it is self checkout.

The phone system needs to be upgraded to keep people in the queue before being disconnected.

I even tried connecting to the grocery pick up line and nobody answered.

I am hearing a lot of good things about some other stores with great customer service Walmart. Please stop saying lip service and try to help your customers.

If a Delivery Driver quit or did not want to deliver groceries, someone should have been on it to make sure I got my groceries.

I live a few miles away and I was willing to drive there in person to have them put in my car.

I could not even talk to a person about this.

This is ridiculous and not acceptable on many levels.

I really tried to have you help my situation before posting this review.

I have ordered groceries from this Walmart several times without a problem. Today BIG PROBLEM!!! I had a scheduled time to pick up between 9:00 and 10:00 AM. I'm sitting in the parking lot pickup area waiting and I get a text that my order has been delayed up to 2 hours. Thanks for the advanced notice, after I have driven all the way up there. If you cancel the order it will take up to 10 days to be refunded. So you try to call the store only to be put on hold or the phone just rings. when you do get someone to answer, you ask for an Asst. Manager, the phone JUST RINGS! WTF!!!!

HEB Grocery is looking better and better all the time.

This used to be my go-to Walmart. But recently when I go there, I feel that they are treating everybody like they are thieves. Yesterday after I paid at the self-checkout, I was stopped twice by two different store monitor persons to make sure I paid for my items. If you suspect everybody is stealing from you by not scanning items, why not hire cashiers? After watching videos of what happened to people accused by Walmart of theft, I will never use self checkout at Walmart again.

Waiting for two hours for the oil change. After that the guy told me he don't have the tool to remove the screw for the oil change with that attitude.

It was late and I needed to pick-up a few groceries inside. I went to Customer Service area to see if I could pick-up my curb side order inside since I still needed to shop. At the Lucas Walmart this is not a problem. At this Walmart this seemed to be a problem. The service desk didn't know if it was possible. They called an associate to see, after waiting 15 minutes and no one showed. I asked if one of the 3 people at the service desk could pull my order and they said, I'd need to leave the store and go to curb side. After shopping inside and checking out. I went around to the curbside area and they said an associate eventually showed up at Customer service to give me my order but I was no longer there waiting. There seems to be a need for communication and training between curb side and customer service area.

If I could give less than one star-I most definitely would. Based on the multiple other negative reviews-Walmart simply DOESN'T CARE about the customer experience-but I feel it necessary to write this review anyway, in hopes someone who reads it may avoid the same unfavorable shopping experience...

We went to purchase groceries at this location and upon checkout, the only checkout lanes open were self checkout registers. After ringing up our cart the register would not accept payment-from multiple payment cards. The associate cleared the register but the same problem happened again, so we were informed to use a different register. We rescanned all items a third time, and still the register would not take payment. The associate informed us that this was an ongoing issue-that was affecting many registers on their POS system for quite some time, and that it was worsening in its severity-but their software team was working on it. We asked if a live cashier could assist with checkout, but we were informed that none were available.
As a result, we left without anything that we came to purchase...

It was the absolute WORST shopping experience in recent memory-and we will NEVER patronize the company again, since there are too many other options available that provide a more positive consumer experience...
Typically such poor service levels like this one-stem from weak and unqualified management leadership at its top levels...

I typically don't leave reviews, but the customer service is by far the worst.
Left some things due to forgetting wallet & was told they can save it for 20 mins. Not only did 10mins go by, restocked everything and then had no idea where it was when I went back trying to look for it. At the cash register I asked the check out guy if I had all my things, and my fault for not double checking him. Got home and realized I was missing some items . I hope there's no problem tomorrow after I try to retrieve my items .

If you are looking for the worst, grocery shopping trip with terrible customer service, and an overall awful experience I definitely recommend this place. I would also recommend taking a Xanax before walking into the store.

Well, I'm surprised the reviews are this low. I was gonna give it 4 stars (not five because it's like trying to navigate through a maze), but because the consensus is that it's not a really uh you know... I decided to drop it to 3 stars. But yeah