Waggs-N-Whiskers

Elvis gets a shave once or twice a year thanks to hairballs. We've been going to Waggs-N-Whiskers for 4 years now. He likes greeting new animals from his crate upon arrival. He's not a fan of blow dryer. The staff say the only thing he does is an occasional hiss while sitting calming for his trim. He's always relaxed when it's time to pick him up and drive home.

Their shaving skills have improved greatly over the years... or the older and more mature Elvis has just decided to give in and sit still while he is shaved.

Personally, I'm TERRIBLE at clipping my cat's nails. I have no idea why I'm so bad at it, but I am. As a result, it was becoming difficult to play with him. A co-worker of mine suggested Waggs-N-Whiskers. He said that he takes his cat here often to get its nails clipped and that the staff was kind, in addition to having extremely affordable prices so... I decided to give them a call.

I took Severus in for a full Grooming Treatment (which included a shower, haircut, nail clipping, ear cleaning, etc.). While I won't be doing the haircut again, I couldn't be more than happy with the service. The staff called me to let me know how things were going mid service and to let me know when I could come back to get him. I've already scheduled his next two appointments.

As long as I'm in Cleveland, I plan to keep returning.

Do not bring you cat here! I have a long haired male cat who needs sanitary shaves. When I made the appointment with Caley, I was told I had to drop my cat off and pay for a $75 service, despite them offering a $10 while-you-wait shave.
Once I got my cat back, I saw the service was not properly done. His belly and legs were shaved/trimmed, but his backside was not. The back of his legs were cut so jagged, it looked like a kindergartner did it with safety scissors. The whole point of the sanitary shave is to keep him clean. His poop is now getting stuck in the jagged cuts more than it was before. I had to take him to another groomer to get it fixed.
On top of the service I requested not being done, the owner, Julie, did at least one service that I did not consent to. My cat has chronic ear infections and I have to take very specific care of his ears. Julie told me they cleaned his ears but would not tell me how. I have no idea what tools or products they used and my vet is concerned about damage. We have to watch for the next few weeks.
My vet also believes they sedated my cat. When I brought him home, he was incredibly lethargic and would not come out from under my bed for three days. He was acting like he does when he gets a shot, but the lethargy lasted for much longer.
When I called to try to resolve the situation, both Julie and Caley screamed at me for 20+ minutes. They called me stupid and said I was lying. They made me describe what the person I dropped him off with looked like (the owner) because they said I was making things up. They offered no solutions to the hack job they did on my cat. When I said if they can't remedy the situation, I would have to leave an honest review, the owner called me heartless. She said she has 3 kids and this is how she supports her family so to leave a bad review would threaten her livelihood. I consider my cat to be part of my family and she threatened his wellbeing, so I don't really care. One bad review isn't going to tank your business, but it might prevent someone else's pet from being mistreated.

I dropped off my histrionic cat, BeBop, at 1pm for her bath and a light trim. I was called not unexpectedly about an hour later as she was refusing to leave her kennel. I drove back and helped Amy and another very friendly blonde groomer bathe BeBop quickly but with great care. I then held BeBop to keep her calm while the personable blonde groomer quickly but again carefully trimmed her up including a quick buzz around the paw pad area. The two ladies were so patient and gracious in light of BeBop's diva behavior. I'm so glad they didn't just give up and that they allowed me to hold the Bopster to get the job done. Thank you so much Waggs-N-Whiskers for your care and time spent making sure BeBop looks her best!
Bonus- I got to pet one of the groomer's dogs while there (Linus the adorable Boxer puppy!). BeBop's trip was $50 and worth it.

The pups came home clean and happy and wearing cute bandanas. But this poor uneven haircut. I know he's a spazzy, intense dog, so I'm not going to give them zero stars. Because the dogs weren't traumatized at all and I know they were well taken care of.

But poor buddy just looks like a hot mess.

This is the only grooming shop that I have taken my pup to since she has been 2 months old. They have done a superb job each time, and they have so much patience. My pup is a handful, but she always comes out beautiful and fresh. I usually get the upgraded package for toothbrushing, anal gland express, and bows! Don't forget the bows! Lol.

I called on Friday to see about making an appointment and they got me in that day. Super nice and professional. Did an amazing job on my little dog who is a 9 year old rescue and had probably never been groomed before. This will definitely be my go-to groomer!!

We had a wonderful experience with our puppy's first trip to the groomers! He had a bath, brush, nail clip, and bum, paws and tummy trim and he looks perfect! We will absolutely be returning

I sent my Husky there for a grooming and he came back looking great and very happy! Would reccomend to anyone.

I have used Waggs-N-Whiskers to groom my Shih-Tzu for some time, as has my daughter. My regular groomer at this store quit to do something else and when I took my dog for grooming, the new groomer who did the grooming did an awful job grooming my dog. When I picked him up, she said he was a calm happy puppy (he is!). But she scalped/nicked his backside and up his tail.
After I brought him home, for the next four days, he had difficulty going on walks due to its burning and he would just walk 10 feet and sit down. Really bad job. I went down to complain next day but the salon was closed and tried to call the folioing day and got no answer.
I called to cancel my next appointment and told the perky receptionist that I was canceling and the reasons why and she said "OK, thanks for cancelling." I was taken aback that there wasn't even an apology and told her she must hear this often if this was her response. I recommend you avoid this place. It's too bad. My former groomer was terrific

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