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- Kevin A.Springfield, MA021Nov 15, 2022
If I have a older vehicle that has ANY paint issues, rusting, Don't use this. This wash has been ripping any paint bubbles open, exposing many more bad spots. WAY to ruff. Especially when it's cold 1. those friggin super heavy wash noodles become frozen swords bashing your vehicle and 2. If something real dirty came before u, you'll have rocks\dirt sandpapering your vehicle as well.
And I had the most expensive wash u can buy with the "protective hot wax"Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lisa S.
Nov 15, 2022
Dear Kevin:
We are very concerned about your experience at our Boston Road location. Our top priority is to provide the highest quality of service for our customers and their vehicle. I would like to talk to you about the situation and get some details about your visit, so that we can work to get your issue resolved. Please email or call me directly and we will make it right.
Sincerely,
Ethan Michel
Golden Nozzle Car Wash
(413) 777-4954
emichel@goldennozzlecarwash.com - Maci M.Sixteen Acres, MA1021121518Oct 26, 2015
Golden Nozzle has been my go to car wash for a long time now. Their lot is always clean and they've got free vacuums that work very well. It definitely can get packed (for vacuums) but the wait is never very long.
As for the car wash, it does a great job! It's not touch less and they've got a lot of different car wash options. The staff is always professional as well. The washes themselves can be on the expensive side (maybe it's just me. $9 for a basic wash that's the lowest one. Highest is $22) however they've got a pretty awesome unlimited pass. I pay $20 a month and can go as often as I wish. If you aren't satisfied with the condition of your wash they'll rehash it for free. All in all nice place.Helpful 5Thanks 0Love this 4Oh no 0 - Emeyes i.Springfield, MA86199738Aug 19, 2014Updated review
Downgraded. This place is consistently filthy, which I blame on the customers. You suck. You also suck for playing the bad rap music far too loud. Throw your trash in the bins. Throw that awful mix CD on there too. Employees, throw away the trash that does make it in the bins! The vacuums may be free but half of them are either broken or have lost their suckiness. Get your poop together Boston Road Golden Nozzle!
Helpful 1Thanks 0Love this 3Oh no 0Dec 11, 2012Previous review$5 Tuesday is a-ok. But this spot wins for it's upgraded FREE vacuums.
- Orlando R.Indian Orchard, MA03Nov 1, 2017
If you care at all about your car and like having any type of customer service STAY AWAY!! I just paid for the monthly pass and after washing my car It got scratched all over on both sides and same type of scratches. I called customer service and was told to put in a claim. Once I arrived back to car wash manager was very unprofessional and pretty much told me that what I was tellijng him was not true! He refused to let me do anything else and allowed me to cancel my pass but did not want to refund me the money even though it was paid for same day!! I can't believe I paid $20 to scratch my car that baf...whats even worst is leaving a place feeling disrespected smh... I can't even believe how I was treated..i keep trying to get in contact with customer service and they are so hard to reach and are not answering calls at the moment... if you care about your car this is NOT the place for you!!!
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