GEM Plumbing

I called them at noon the problem was solved by 3 pm.
The Gem plumber Esteban was Fast courteous and professional.
I am very satisfied with Gem Plumbing and will use them again.

Rude, unprofessional and ineffective. I didn't want to believe all the bad reviews, but yikes! Plenty of other service providers in the area, Gem is awful!

I emailed Marc plans for a quote on an HVAC system and plumbing for an ADU and garage remodel. I called for two weeks. Finally, Marc told me that because he couldn't read the plans (prepared by licensed architect and engineer), he was overwhelmed with trying to price the job for us and neither he nor plumbing department would be able to even bid the work. Pathetic and unprofessional!!! A complete waste of my time.

Our 25+ years of very good experience with Gem destroyed by an utterly incompetent dispatcher.

We contacted Gem to have our water heater replaced. Provided the dispatcher with photos of our old water heater, model/maker information, and water heater location. We requested an Energy Star model. We were quoted an "out of the door" price. When the plumbers show up, they brought a water heater with an incorrect dimension which required modification to the water lines. We tacitly agreed to the modification as we tried to accommodate Gem as we, up to this point, have had a very good experience with them for 25+ years.

After the modification was made, we discovered the water heater was NOT Energy Star. We halted the work and requested a phone call from the dispatcher to find out why the two mistakes.

Long story short, we receive no reply until THREE DAYS LATER. We found another plumber to finish the work.

Gem sent us a bill for the modification which was resulted from the dispatcher's mistake. $845 for removing old water heater and re-routing water lines. We reached out to Gem. Hoping to have a solution to this as we were basically held responsible for Gem's mistakes. No luck.

Well, we paid the bill as we see no benefit to escalating this and prefer to move on with our life. However, we will NEVER use Gem again, will not refer Gem to anyone, and would discourage anyone from working with Gem.

I've been working with these guys on plumbing and heating for almost 20 years at 2 different residences! Good prices, great work. Here we are a couple weeks ago putting in a new water heater.

We searched high and low for someone who could service are kind of furnace and got consistent responses of we don't do the service. Turned out the answer was in our backyard, and Jim plumbing came through quickly, succinctly, effectively, affordably, and I would recommend them highly to anyone and everyone.

Highly do not recommend this company. There are supposedly only two plumbers who can not hold it together. They have incompetent office staff that have no clue how to book appointments. Booker promises plumber will call and confirm dates and the project . Nothing happens and they then call and say they are at your door why are you not there. Then they delay you another 2 weeks and can not confirm their appointment. For people who work this is not the company for you. The owner was coarse and did not apologize for any of office staff and plumber mishaps. Very unprofessional
don't waste your precious time

Sunday morning our toilet started sliding around on the floor. The flange that the toilet was bolted to had deteriorated and the bolts holding the toilet to the flange had rusted away. They squeezed us in and did a great job.
Great service, top-notch parts, fair price.

Gem was referred to me by my neighbor. I asked Gem, along with 2 other plumbing companies, to provide an estimate to replumb my entire house. I met with David Pedroza, who is co-owner of Gem. David was very personable and thorough during the walk-thru. He came across very honest and sincere. When I received the 3 estimates, I was surprised to find that Gem had the most competitive bid, and beat out my regular plumbing company.

The work took 3 days to complete. Gary, was the person in-charge of the work. Gary was very service-oriented and responsive to any of my comments or concerns. His team members were very neat and minimized the disruption to my house. They did a nice job cleaning up their work areas, which included the basement. I had them replace my water heater, too.

At this time, I am pleased with their work (of course, time will tell the truest story) and would highly recommend them others. Also, I plan to use them as my regular plumbers in the future.

Ron Y.

I have been a customer of Gem Plumbing for about 30 years. The owner recently retired. Not sure if this is the reason for the demeanor of their manager-Kim?
I called to request information about a clean out they did at my rental (get it done annually). He interrupted me as I was talking and I asked him to please let me finish so I could explain why I was calling. He let me talk but did not listen so I tried to explain the nature of my question another way, he interrupted me again. I said "your interrupting me again". He told me "I know what you are going to say". Well Kim if you are a mind reader what are you doing managing a plumbing company??? He then proceeded to tell me I was creating a problem. Incredibly presumptuous and rude. I never got a chance to get an answer to the question, was not even asking them to come out again and if that were necessary I would have been happy to pay for the extra work. I told him if this was the manner I was going to be treated as a customer who had a legitimate inquiry I will go somewhere else. Never got a call back. You would think, especially with a long time customer, they would be more respectful. Never giving them my money again.