Visionworks

Always have received good service from the friendly staff here for myself and my daughter. My daughter recently fell asleep with her glasses on. She hid them because they appeared to be beyond repair, destroyed.

Huge thank you to Rosendo! He was able to fix them. Money is tight after Christmas - your kind staff, especially Rosendo, are much appreciated.

I love this place! Dr Gonzales is phenomenal. He's patient with my kids and sympathetic. And the whole staff was helpful and friendly!

I am very upset at how this place functions. I went in for an eye exam on 12/03/2020 and wanted to place an order for eyeglasses that I fell in love with at the store. The store associate, Sara Garcia, mentioned something regarding "inventory" and that she would call me a week later in order to place my order for the eyeglasses that I wanted. I am not sure what happened, but it's 12/29/2020 and I never received that call. I've been trying to call the store for weeks on end but the store associates keep sending me to voicemail and the mailbox is full, so I can't even leave a voicemail on top of not being able to reach anyone at the store.

If the eyeglasses are out of stock or if the store no longer sells them, then I understand, but Sara should have contacted me with an update and not left me hanging like this. We're in the middle of a pandemic and I've been traveling for work and didn't want to go to the store and put everyone at risk. I am conflicted at the moment and the only solution is for me to visit the store and I guess I'm going to have to take the risk.

THE LEAST you could've done is cleared the mail box.

After a half dozen calls to DavisVision...I've finally been told my benefits have been restored...I'll know for sure tomorrow when I go to another eyeglass store and try to use them...but after this horrible experience at Visionworks I would still NEVER recommend them...

Recently, the temple on my eyeglasses broke. As a full-time photojournalist, I *need* my eyes to do my job (hahaha...yes, yes, thank G-d for autofocus!) and I don't play around with my vision, eye care or eyewear. It's why I've been a Visionworks customer for 10 years.

Honestly, when the glasses broke, I did not even panic because I knew Sarah and the others at Visionworks Six Corners would have a solution.

I called the store and explained the situation. The staff checked my frame model number and, indeed, the had another pair in stock.

I arrived a few hours later, Sarah handled the replacement process and adjusted the new frame for my face, and I was back in business lickety split!

If only I could give zero stars.
My family and I have been loyal customers for over 10 years. I called to schedule my yearly eye exam and to clarify the new prices, due to COVID-19 pandemic. I understand everything has gone up.
As I get to my appointment, once again confirming the price with the receptionist before entering the exam room, wound up getting charged more than I was told AFTER my exam due to a different eye exam I needed.
I've never seen such shady business practices and blatant theft of my hard earned money than walking into this place.
No one told me that I would have to pay more.
I then asked for my prescription just so I could get out of this place and was told to wait 30 minutes.
As an hour has passed of me trying to be polite and cordial, am promptly asked, "what am I doing here?"
They completely forgot about me after they had already ripped me off. So not only am I getting shafted monetarily, they then waste 2 hours of my time as I'm late to pick up my daughter from daycare.
This place is abominable and wouldn't recommend to anyone ever. Do yourself a favor and go to any establishment other than this one.

Unbelievably bad attitude by the receptionist/ greeter. Today 7/16/20 They mixed up the appointment last week and rescheduled for this week and upon arrival, the girl greeted with '"do you have an appointment?"' With a pretty unwelcoming tone and facial expression. The answer was yes, I have an appointment, then.she answered the phone and stayed on without getting any information about the appointment or even a name. Very last time supporting this neighborhood business. Very unfortunate that in such a difficult time for local businesses, that customer service is no longer a priority for Vision Works.

My insurance only covers for certain things so I have to pay most of it out of pocket. Sara took good care of me. She made sure I was getting the best deal with what my insurance will cover and using the store discount promotions. She explained everything with ease. I ended up saving over $200 and I got the frames I wanted instead of settling for contacts. Speaking of frames, this location has lots of different styles so arrive early to browse. Also Dr. Karynn Allen was very kind and knowledgeable. I had a great experience and will continue to be a customer.

I had an appointment last week to update my prescription and the process was so smooth from start to finish. Sara was very helpful (she helped me pick two of my frames). Will definitely come back because of the great friendly service I received!

If I could give it 0, I would. I thought the customer service was horrible...cold and unfriendly. They screwed up the order for my son's glasses and didn't bother to tell us. When we went to pick them up, the clerk took them out and put them on him, no mention. It was fixed in the end, but it was a pain. He was supposed to have a scratchy free coating, thy scratched in a week.

My glasses lasted for 2 months, no exaggeration. The coating started peeling off around my ears and up the sides, then eventually all around the lenses. I went in and was blamed for it. I was told I should have bought the warranty. After much arguing, the clerk called another store to talk to a manager as the one for this local wasn't in or answering his cell, and the other store manager had the issue solved in less than a minute. I exchanged the frames for the ones on display. So, I was only mildly surprised when a month later the same thing happened. Contacted corporate, eventually was offered a new frame, but when I called the store, nothing was in. No one has bothered contacting me since.

I will never go back to his place. Having worked in customer service for over 15 years, I know there are better ways to handle situations like this. Seriously disappointed!