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About the Business
Central Indiana's Source for Amish built Furniture
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1 star
- Sanda M.Greenfield, IN05Jul 22, 2022
They are lucky they are getting 1 stars. I will say they were friendly, answered all our question and had beautiful Amish Furniture. So if you're looking to buy that, they would be a great fit.
Unfortunately, we purchased a off white leather sectional and 3 of the seats were reclining seats with adjustable head rest. I clearly stated I do not want the floor model but 100% convinced that's what they tried delivering. I have no proof but it was dirty in common wear places. A reddish stain of some sort and that was only the 2nd piece of the sectional they unloaded.
I was told the one I would receive is in the back, I asked to look at it and was told it was boxed up. My question is, if it's boxed up, why wouldn't you leave it that way to protect it for stains, dirt and ripe etc. Well, because they try selling me used furniture. I wish I was thinking at the time and took pictures.
I did not have to ask for a refund they offered it right up. Then gave us a credit promptly. However, they did try to make me feel guilty because they held the furniture for about 6 weeks, until our home was completed. My reply to it was you knew that right up front and didn't have store it. They could of just sorry, we not able to do that.
New house, no furniture. :-(Helpful 1Thanks 0Love this 2Oh no 0 - Fran L.Pendleton, IN054Aug 23, 2021First to Review
My husband and I can't speak highly enough of the excellent customer service and quality products we found at Wilson Furniture recently. We ordered six dining room chairs in early March 2021 because we wanted some lumbar support for our starting-to-age backs. (Its amazing how comfortable their slanted-angle backs make their chairs!) But probably due to the pandemic, Jake Wilson warned us it would take several months to have the chairs built and delivered.
When we called them later around mid May to ask about the order's progress, they told us it would still be several more weeks, but that they would loan us some similar chairs they had in stock until our custom chairs came in. Wow- we were very impressed with this kind offer! They delivered the six loaner chairs to us a few days later. And we couldn't be happier with our final chair delivery in early August. The chairs are SO comfortable, and they are attractive and strong as well.
While at first glance Wilson's might seem a bit expensive, once we compared the actual same quality to several other stores, we found it to be the same price. We are in our late 50's and were looking for quality furniture, not cheapo stuff.
All in all, we are thrilled with our Wilson Furniture experience! Incidentally, we are not related or personal friends with anyone at this company, as I suspect sometimes happens on review sites. We are simply grateful customers wanting other people to hear about it when small businesses exceed expectations. :)
Chad & Fran Lamb
Pendleton, IndianaHelpful 0Thanks 0Love this 0Oh no 0 - Lori T.Coto de Caza, CA06Dec 3, 2021
It's a pleasure to support a local family owned business, when the quality of the furniture is so impressive. Their service always goes above and beyond.
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