US Post Office

I love our mailman !!!

I wish people understood the mail delivery and the actual office itself are different departments....
there's different numbers for both & also that they're only human and can only do so much.

Our mail is always delivered rain or shine and I always make sure to thank my mailman for that
Their jobs aren't easy as much as people like to think they are and they incredibly understaffed which makes their job WAY harder than it need be.

If you think that is easy to work in a place where you know you're understaffed, customers know you're understaffed and you have to deal with hundredths of annoying, complaining, customers all day go on about things you have no control over and people sitting there expecting you; a desk clerk of a government sized company, to fix their issues.... I know I wouldn't be all rainbows and butterflies !!!

They say they'll respond in 48 hours. It's 4 days later and still no reply from them.

Please update your "we missed you" slips. Hours are incorrect, say's open at 8am monday through friday that is incorrect they do not open till 9am.

After MANY tries, I have not heard back. My package from Australia was supposedly delivered to my locked mailbox. It never arrived. There have been NO attempts to help me, despite my reaching out repeatedly via email and phone. I feel like this is an organized crime situation based on what I've seen, or it's just pure negligence with petty theft on the side?! Even the Australian company is beside itself, not knowing what to do. Shame on you, Santa Rosa Post Office.

Cannot reach anyone via phone to assist you with anything . You are forced to drive to main post office just to speak to an employee for questions not available through the website. This is not reasonable for those who are disabled or have no transportation etc etc .. this is so rude and frustrating these days that there is little to no importance to customer service and possible making it easier to use your business by being able to simple talk to a human. I will start using fed ex more ..

Terrible service to get to a supervisor after someone knocked over our mailboxes. Rude and not helpful...."you have 3 options, if you put them in another place you won't get any mail"!!
Horrible customer service.
Also, called in to stop my mail for ten days, when I got home all of my mail was crammed into the box.

Literally no help whatsoever and just shooed me away without even checking for my package.

THEIVES WORK HERE. In November, 2018, I sold 4 PS4 games on Amazon. I Printed the First Class Parcel labels at home, attached them to the padded envelopes, loaded the envelopes, and dropped them into the First Class mail slot in the lobby on Second St. THE PACKAGES VANISHED. They never arrived at the buyers, and never even showed up as being shipped. Next thing I know, I am getting negative reviews from buyers on Amazon, and have to refund them all. Clearly, a dishonest postal worker must have seen that these parcels were never scanned, and just grabbed them for his/her own profit. I had no recourse except for telling everyone I know my cautionary tale, and writing this review on Yelp. Do not drop anything of value into the lobby mail slot. Wait in line and hand it to a clerk.

This is the worst post office in Santa Rosa. I wanted to cash some money orders and the lady wanted me to fill out both parts. I've never had to do this elsewhere except here. Since I didn't have the persons address with me I had to go to another post office where they didn't care about both parts being filled out.
There are many other post offices in Santa Rosa I'd rather go to instead of dealing with these stingy snobs.

In and out very quickly. Small U.S. Post Office, but adequate. Parking not great because you have to park your car on the street. It's a folksy USPS.