US Post Office

I almost never leave reviews after a single visit anywhere...but I can't stop thinking about the experience I had.

I arrived in the afternoon a week or so ago (beginning of December) to mail a Christmas card to the Netherlands.
The line was HUGE, out the door. There was a single elder gentlemen (and by elder I don't mean OLD, just older than me with white-gray-brown hair, tall, with glasses, wearing a mask) helping folks.

He...was...so...patient. And kind. I watched as he helped a younger man who didn't speak any English, pulling out a phone to translate for the young man. I don't know if USPS trains for this (if they do, freaking kudos to you all), but it wasn't just WHAT you were doing it was the WAY you were doing it. Obvious respect for a non-English speaker instead of the usual contempt many folks would have shown. Again the patience, when he didn't hear or understand your question you repeated it in English and again showed your phone and translated via text.
I can only imagine how hard it must be to work a holiday shift with a line out the door and maintain your calm, and KIND presence with everyone you spoke to in front of me that day.

So yea. Even though it was literally a 30minute wait to buy a stamp to send a single Christmas card, you restored a little bit of faith in humanity for that day. Thank you for your service. Happy holidays.

I had three international packages. The lady who helped me was very courteous, knowledgeable, and intelligent. When i finished she thank everyone in the line for their patience. The number of people had grown from one to five, while she was serving me. She asked the next customer to come in the back and help her to get his mail, while he was letting him in, i asked where i can get more international mailing forms and she said at her desk, so i waited behind the 4 customers. But she remembered me and grabbed the forms and gave them to me. I did not have to wait. I wonder if she was the only staff st the post office, maybe it was lunch time.

It's a beautiful building, like many historic post offices. And it's also understaffed and grungy. Still, the people who serve here are heroic and friendly and efficient.

Had a great experience with Geoff. Kind, competent, efficient, and just a joy to watch work. It's so refreshing to see intelligent people with great customer service skills erasing old stereotypes about post office employees.

I love my darling neighborhood library. It's small, but the staff is on top of things, especially considering they are probably understaffed. Also, we do have a self serve kiosk now, which is extremely helpful when the post off ice closed. Finally, they are open from 10:00-3:00 on Saturday, which are really reasonable hours to be open for people who work 9-5, Monday through Friday.

All the employees here are friendly and helpful, most of the time. I feel bad for them, because this location (just like so many other locations) is very understaffed, especially during peak days (Saturday) and peak times (lunch time and 5-6pm).

They have"lost" a couple of my packages (one was found about a week later, another was returned by someone they accidentally gave it to, another was never found).

The "Will Call" window is useless. I've tried to pick up packages during the hours posted on the door, but after ringing the "doorbell" a few times + knocking nobody ever came to answer. After waiting several minutes, two different occasions, I ended up going inside and waiting in a very long line to get my packages :(

Love my neighborhood post office! Sure it looks outdated on the inside, but the people who work here are friendly, patient, and are doing their best during the pandemic.

Lazy workers that will sometimes tell you what you want to hear to get you off the phone. They play stupid and don't help problem solve at all and just blame the next person in line. Literally had a lady lie to me saying they hold a package for a day and process it but they had it for under 8 hours and claimed it was already loaded up on the truck going back becuase of a typo... 100% do not recommend any usps postal office in the Portland area. Out of the 10 packages I had through usps last year 6 of them had problems delivering...if your reading this then do the smart move and pay a couple extra bucks to have it shipped through FedEx or ups. anyone BUT USPS they litterally do not care for their customers

Usually a line and has no self service option whatsoever. The small town my mom lives in down in Florida allows you to mail package from a kiosk 24/7.

So it sucks that they don't afford the same convenience here.

When you call the post office they let it ring ring ring and some picks up and hangs right up on you very sad