US Post Office - Foxbrook Station

I've only used this location on Saturdays. The staff is always helpful. I go first thing in the morning. I know it can get busy after 1:00 pm.

Carissa I believe is her name is very rude and disrespectful. I came to this location on my spring break to start the process for my passport. The lady had a bad attitude and tossed me a application and told me I had to come at a later date. I came 04/02/2024 to take my picture the lady who took my picture was WONDERFUL. The lady who took my picture and R.Harris we're in the back just for a short moment but I had a quick question so I asked Carissa for some help. I didn't get a response so I leaned over and she has headphones in her ear. After getting her attention she says "what" with an attitude and go and proceed to try and ask my question. She cuts me off points towards the empty space next to her and replied "She will help you with that" then puts her headphones back in her ear. So I politely just waited for R.Harris to come back to ask my question. I truly appreciate R.Harris and the picture lady I wish I got her name their so sweet and AMAZING at their jobs.

Ps: There was only one other customer in there so no need to have an attitude.

This has to be the worst post office I have ever had to deal with from getting the phone put down on u when discussing mail that is either lost or missing or delivered to the wrong address.It seams they can't get delivery drivers that are will to actually do their job or actually bring mail to your door.It is sad that u spend so much time and money purchasing a nice home then u want to sell because of constant problems.Why pay them so much when they clearly are not worth half of what they earn,INCOMPETENCE

I love this place . I would be annoyed to dealing with some of the bird brains I see in there.... Including me

Most of the woman (older) are cold & dry no customer service experience. They should be working in the back and not in the front dealing with customers. I personally hate when I have to go and always seem to hear someone complaining about the same two ladies. ‍

My experience at this post office was pretty terrible. I don't recommend going to this post office if you feel like you may have any questions. If you go into this post office and ask questions they will look at you like you're stupid and be very rude and disrespectful towards you. The two ladies behind the counter were very rude no help at all when it came to any questions. 05/21/2021

This post office is the worst!!! My package was in their facility and was supposed to be delivered today, they sent it to McAllen Texas for some unknown reason. Unbelievable!!! Incompetent idiots!!!!

I absolutely have a strong disdain for this post office. I use it when I'm in the area and let me just say. In the 3 years, I've frequented, only one employee (older black gentleman) who is always nice, friendly, cordial and have excellent customer service. However, the short, stubby, black older lady with glasses (and her latest trusty sidekick a younger black woman) is what makes this post office a horrible experience. The short stubby black lady is always, ALWAYS, did I say A.L.W.A.Y.S., loud, RUDE, and GHETTO AF!!! She acts as if she absolutely hates the job she is tasked to do. I have at times, allowed the customer waiting in line behind me a chance to go ahead of me because I'd rather not have to deal with this lady. Her trusty sidekick, the younger woman, is just as ghetto and rude as well.

I went to this post office on 5/24/21 to drop off a prepaid packaged and after waiting in line a couple minutes, the older stubby lady finally picked her head up from reading something and told me to "come on". When I explained I wanted to drop my package off, she grabbed it, placed it on the scale, and said, "ok, thank you". As I stood there thinking she would give me the receipt, of course she didn't. She asked me, "what you need?". When I kindly asked for a receipt.....she stated, "next time you need a receipt, use the kiosk by the door and it'll print you a receipt!!". Yet, in the time it took her to say that, she printed off my receipt. Like seriously, she acted as if it was going to hurt her to take 3 seconds to print a receipt from her machine. Talk about LAZY!!! Once she printed the receipt and handed it to me, I asked where was the older gentleman that normally works the front counter. She retarted, "older man....is he black, white, Asian, Mexican, what?" Now, for as long as I've come here, it's always the older nice black man working the counter with her. She knew exactly whom I was speaking of, then she said, he's in the back. I told her, he never has a problem printing off a receipt for me. To which she and the younger black female (who also had a client) both replied, well he shouldn't...he should send you to the kiosk if you want a receipt. For the love of God, I cannot WAIT until this older black ghetto and rude lady retires (and hopefully take her sidekick with her). I feel if you hate your job that much to where you're constantly rude and unhappy or dislike working with the public, find another job!!!!

I have a P.O. Box that was once owned by a large company in Houston. So I do get pieces of mail that were intended for the previous owner(s). I sort through them and get my own mail out. Somewhere down the line ended up connecting with manager named Ebony, all of our interactions have been pleasant. Now, this is not a service that I requested but per Ebony they have someone sorting through the mail intended for my P.O. Box and if it's something intended for the previous recipients then it is being disposed of. I am a subscriber to USPS informed delivery. Problem is I was expecting a new card from my bank. Confirmed in Monday's email from Informed Delivery that it was en route to my P.O. Box. I check Friday and Saturday.....my box is totally empty.

Now I understand that humans make mistakes and the postal employee probably threw out my mail during the sorting process, but what I take issue with is the customer service. Went to the counter and spoke to a someone named S. Richardson. She had an attitude right from the beginning. She sat there and nitpicked on my speech and pretended like she didn't understand what I was talking about. I explained the situation and she continued to deny that anyone was sorting my mail. She also basically called the manager (Ebony) a liar as well and said there was no way anyone was going through my mail. I know for a fact that managers don't always tell employees everything as the last person I spoke with at the counter was confused too until Ebony came out from the back office and explained it to him. If what S. Richardson said was true then why does USPS Informed Delivery show that I should have 21 pieces of mail in the P.O. Box but I currently have zero??

HORRIBLE CUSTOMER SERVICE!! Came to apply for 3 passports for myself and my two daughters paid over $400 and SHEILA RICHARDSON customer service was the worst!!! Very Rude and was rushing me throughout the whole time. I have a 1 year old that does not know how to behave and I understand people get annoyed but they need to understand they are kids!!!!!! But overall since the bringing her attitude towards us was just RUDENESS .. smh Avoid SHEILA RICHARDSON ..