Elements Laser Spa

I have been to Urban on four different occasions for three different treatments. I have done Dysport, a vital peel and an IPL photo facial. Every time I go it, everyone is so nice and welcoming. Karen does a great job and she really wants you to be happy with whatever services you get. I feel like they are constantly running specials and there are usually some really good deals. I have referred two friends who were also really happy with their services.

I have not had any dental work so I cannot really speak about the dental aspect but I have been thrilled with all of the skin services. I also got some really amazing skin care products there that have helped my face stay smooth and younger looking!

Very pleased with the experience when I redeemed a groupon for an IPL photofacial. I have had photofacials at another spa (I'll call it "B") in the past and this was my first visit to Urban. The technician, Helen, was very thorough and ultra knowledgeable. She was gently persistant about applying lidocaine to my face for protection from pain. I didn't ask for it, having learned on my last IPL I could do without (the technician at B refused to apply it due to HER time constraints). At Urban, Helen looked out for me at each step. She made sure lidocaine was applied.

Another departure from the other place, Helen took the time to read my profile, very carefully examine my skin & ask penetrating questions. She carefully weighed everything before determining laser settings.Helen told me what to expect at each step. She often changed the settings for different parts of my face, examined results as she went along, and reworked certain resistant areas. She really worked it.

The procedure and results were the best I have had. A lot of debris surfaced and sloughed off over the next few days. The sunspots and red veins are finally gone.

The technician's professionalism was refreshing. She is a grown up with knowledge and experience (she knew about psoriasis, you'd be surprised how many do not). I suspect she's not in it for the freebies but was led to this field due to her techy aptitude and interest. I can and have recommended Urban to my more hoity-toity friends with deeper pockets; they will be very satisfied. When I can scrape up the funds, I'd like to return and take it to the next level - fillers next, or should I say "filler up".

I love coming here and getting a fresh face! This is one of the most reasonable priced places in Austin, and one of the cleanest and friendliest laser spas I have ever been to. Nancy is best tech ever, with a vast knowledge of all of the equipment and a no pressure attitude, I will forever be a client of hers!

I love Elements Laser Spa! Nancy is knowledgable and so gentle with the IPL. I have purchased several treatments and always request her. Results appear gradually which is perfect so there is no down time. I will continue to visit Elements!

Had a great experience. Staff is very friendly and knowledgable. Nancy went out of her way to make me feel comfortable and explained every step which I really appreciated, even recommended treatments for problem areas that I brought up as concerns. Thanks!!!!

I have had treatments from both Michelle and Nicole, an IPL and an Endy med. Both girls are very professional and knowledgeable of everything they offer I've had IPL's other places but their's seemed much stronger and the results were more noticeable. As for the Endy Med, I'm hooked!! I ran across a deal on Facebook for the IPL so look out for that and give Elements a try, I'm sure glad I did.

First, I rarely write negative reviews. I am usually the first to praise, in fact!
Next, I decided to stop using GroupOn altogether because of Urban Laser Spa. I will never trust another GroupOn again due to the horrible treatment I received here. I paid $139 to GroupOn and they charged me another $250 only to have the botox injected unevenly! It was horrible. I was so embarrassed to be seen after this treatment! I had to go to my trustworthy RN to have her undo what they did! (I had to find humor in it, in the end) The technician is not skilled whatsoever in this area. I am disputing the $250 charge. Let's hope I get the credit.

I found this spa using a groupon, but have gone back to them time and time again. I have had IPL treatments here and facials. They do a wonderful job and are very professional. I love this place and recommend them to all my friends.

Okay... I went down to see Betty at Urban Dentistry and Laser Spa. I had my second IPL treatment on my face. I am so happy with the results from first.

I'm seriously speechless after reading some of the previous reviews! Did we all go to the same place? I've been to Urban twice, once for Zoom whitening and once for an IPL Photofacial. Both times were wonderful experiences. I was never EVER treated rudely by anyone and I really felt like they were interested in helping me rather than rushing me or forcing me into something I didn't want or need. Both times I was there on some sort of "deal voucher" so it's not because I was a full paying customer. The results of my Zoom and IPL were AMAZING! Now, the IPL was painful, but that's the technology and not the technician. I said I'd never do another IPL because of the pain, but after I saw the results I could be addicted.

After my IPL Betty recommended microderm for upkeep (did NOT try to tell me I needed multiple IPLs when not needed) so I purchased a 12 microderm package at a fantastic price. I was unable to use the package for 6 months due to a medication I was taking and then found out I actually can't use it for another year. A LOT of places would've told me the package had to be used within a year, but I was given the option of alternate services, delaying my treatments or a FULL refund. Again, how is the place that offered me this the same place described by previous reviews???

I will be anxiously awaiting the end of my 1-year moratorium so I can go back to Urban Laser Spa.