United Airlines

1. The Flight from PIT to ORD pushed back from the gate, but then the pilot said there was an issue with the brakes. So we went back to the gate an sat there for 90 minutes. The plane was in PIT all night long - why wasn't someone checking out the plane and making it sure it was ready to go first thing in the morning?!
2. They let us get off the plane in PIT, and we tried to book another route to HNL that day (via NWK), but then United customer service told us to get back on the plane, because we could still get to ORD and make our connection. But there more delays once we got back on the plane. It finally took off 2 hours late, and there was some small hope that we could make the connection in ORD. But then there were air traffic delays in ORD (which United SHOULD HAVE SEEN AHEAD OF TIME!)
3. When we finally landed in ORD we ran to the nearby gate for the connection to HNL only to learn that the flight had departed ten minutes previously. There were 20 passengers making the connection from the PIT flight to the HNL flight. United could have easily held the flight for another 15 minutes (the flight was scheduled to land EARLY in HNL as it was!!) to allow all of us passengers to make the connection. Your failure to do this demonstrates your complete lack of care regarding your customers.
a. Your customer service options totally suck.
b. We tried to use the kiosks in ORD to rebook a flight, but they were not working.
c. No one answered your customer service phone line.
d. The line at the customer service desk was over 50 people long - yes, I counted them.
e. I tried to use a Day pass to enter a United Club near the gate, but they were not accepting Day Passes. WTF?!
4. We walked to another United Club and I used a Day pass to enter and get help from the customer service agents there. While the agent was helping , she was providing options, and I needed to discuss them with my wife who was waiting outside. I went to get her so she could help make a decision re rescheduling our route to HNL, but the women at the front of the United Club would not let her in without a day pass - even though we did NOT want to use the facilities, did not want to stay, and only wanted to get our flights rescheduled. I demanded to speak with the manager who took his time coming to speak with me, and then he was a complete corporate tool and would not let my wife in for 5 minutes to help with this rerouting, either. Such terrible customer service, for what was already a bad experience, was completely absurd and unacceptable.
5. We got rebooked on a flight to SFO and then on the HNL, but when we went to the gate for the flight to SFO, it was delayed by 3 hours!! So we would miss the connection to HNL! (that flight was eventually delayed by 6 hours total. Can United not keep your planes in working order?! Seriously?!)
6. So, we got rebooked again on the flight to HNL the next day - missing an entire day of our vacation in Hawaii. Thanks a lot United!
7. The agents that rebooked us for the next day arranged a hotel voucher at a not very impressive hotel in a sketchy part of Chicago, and gave us some food vouchers. But they did not tell us that the food vouchers were only valid inside the airport. Even though the vouchers say they work like any prepaid credit card, they do not! They only work at airport locations. This isnot helpful when we are going to a hotel at noon and need to wait until the next day at 10 AM to fly out - we are not going to stick around and eat at the airport - we needed vouchers that would work anywhere. I tried to use the vouchers at a grocery store and at a restaurant near the hotel, and the vouchers did not work at either location. So, What the Hell? Your vouchers ended up being worthless to us.
8. On the following day, we returned to the airport, and tried to check our bags at the curb but the bell caps said they could not check our bags and we had to go inside. Inside, the kiosks would not allow us to check in or print bag tags and we had to speak to an actual agent. After waiting in line for half an hour, the agent could not figure out how to check us in, or check our bags, because she said the system showed us as having left the previous day on our original flight. Clearly NOT TRUE! We had printed boarding passes for the upcoming flight, with assigned seats, but she could not find us in the system. Your computer systems are also terrible.
9. The agent eventually called some people who got it figured out so that she could check our bags, but she changed our seats to much worse seats than we had on our boarding passes. She said that there was nothing she could do about it - that's how the system works - and we would have to speak to an agent at the gate to try to change our seats there. Ridiculous.
10. We did manage to change our seats to ones similar to what we had expected at the gate. This flight was only delayed by half an hour.
11. On our return trip, we arrived back in ORD on time, but the conne

1st time flying on United

Ticket agents in Pittsburgh PA were not very friendly or helpful (very rude) I am pretty sure this ticket agent hates her job

Starting this trip I started to think I booked with the wrong airlines

Ticket agent was not knowledgeable with my pet carrier
(requirements are listed on their website)
https://www.united.com/en/us/fly/travel/traveling-with-pets.html#ontheplane

I understand following the guidelines that are required for traveling with a pet. It is important to make sure the correct carrier is use - for guests safety and my pet safety
The pet carrier I use is FAA approved

United Airlines Cost is $125 per pet
Other cost with the following airlines we have used

Southwest Airlines $75
Spirit Airlines is $110

Pittsburgh to Denver
Flight Attendants were 5 stars
Very welcoming and fun
You can tell they enjoy their career

Denver to Reno
Ops agent was so nice and was able to assist my family member with their seat information
What a great guy / he was so helpful and so nice

Flight attendants on this flight were nice
Evening flight

Even though the ticket agent was rude
All the other employees were nice and made up for the rude attitude.

Will consider flying with them again

This guy is a monster. He was letting people out thier small bags up top and my carry on suitcase couldn't fit and he said there was room else where to put it. And I asked him if he could help me move it and he said no you gotta do it! He told me I have to carry it and he will direct me, as if it's not his job to help customers. Then he grabbed my bag and checked it for me and threw my check in ticket at me. He yelled at me telling me I had to be the one to figure it out not him. A worker that refuses to help. And throwing tickets at customers? Unacceptable. I hope he gets accounted for his actions. You don't throw things at people and yell at them because you didn't wanna help them. Pilau. You shouldn't be in customer service with that mentality. I hope something is done. Violence and anger on a plane with children. Not okay. No violence and yelling not with kids.

Update:

Rude and unprofessional customer service. I'd give 0-star if I could.
Wait for a long time in queue. Agents make empty promises and pass the buck. Get back again.
The loop was repeated for as many as ten times, if not more.

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Very unreliable and delayed baggage service. United delayed my baggage three times in a single trip, even though it was ironically labelled as "Priority" - which actually means "your baggage has higher priority to be delayed" :)

This airline has reduced the number of direct flights flying long-hail around the country., (specially to smaller cities) increased the prices & and introduced small, uncomfortable, long-haul 737s, so that each flight is now packed.
For many smaller cities on the East coast, you have the choice of only one Red-Eye flight from San Francisco/LAX. tIf you fly first class, you will pay upwards of &2K and for that, on the long-haul almost 5 hour flight, you do mot get a lie-flat seat, which before you could.
And on top of that you get insincere smiles, faux concern for your well-being & safety. While concern is good PR, how about concern for passengers's seat comfort?
God forbid! Don't get between United & the dollar!

This is one of my first Yelp posts ever. I had to. The 3 Ring Circus that is United Airlines must be seen. I can't explain the amount of frustration this airlines has caused me. I will not only continue to post this in forums and blogs to a readership that sees just over 25 Million, but every dinner party, cocktail party, social event I ever attend....I will tell the tale how much United doesn't care. I truly hope (and sure they will) they go out of business and while some team of monkeys is trying to figure out "what went wrong" they come across these reviews. Reviews that with a simply cup of understanding and a smile that said, " Sorry we truly do care." could have been avoided.

The story in a nut shell. 8 years ago I had to cancel a flight I had already paid for. I was not refunded but given a United credit. I understand this part and not upset at this. However, they claim their credits are only valid for 1 year. A) which is ILLEGAL B) screams...I'm a greedy company that doesn't care about helping our valued customers. One day over the certificate's due date, I unknowingly tried to redeem this and was shut out. I swore I was done with this airlines. Cut to this week when my fiancé bought us tickets to a wedding in Pitt. She bought them with the big greedy giant....United. We got rerouted due to weather on our out bound. Weather is not their fault...I support this. However, the genius who booked us cancelled our return tix. Untrained employees. Once we finally get rebooked on our flight....flight was cancelled. Lol. Last flight of the day too. At almost every turn with this company I have found disappointment. And no smiles, no warmth, not really caring about their jobs. How is an entire company this miserable?!

I understand their need to raise their bottom line and stock prices. It's a business. I also understand that they don't care about upsetting a few customers.

This is a top down responsibility. I hope they one day understand that they can't continue to have poor customers service and expect to stay in business.

I will begin my daily ranting across the Internet. United has zero intent to make these wrongs right. Karma will get em.

The worst airline carrier I have ever dealt with. My flight was cancelled twice and delayed over 8 times, with United giving different reasons for the delays. The bottom line is United oversells, overbooks and understaffs their flights in order to try to maximize profits. You get what you pay for with their lower prices.
To make matters worse, their customer service is nonexistent. Try calling them - you'll be connected to an overseas call center and receive zero help. Try emailing them - you'll wait a week to receive a form email that doesn't address your concern at all. I emailed them once to compliment an employee who helped me rebook a flight after it was cancelled. Their response was a form "We apologize for your flight cancellation and we will do our best in the future..." Literally they just scan your email for key words and send a pre-written response.

We always jokingly say we will never fly Spirit, Fronteir, etc. again and then end up on board when the price is right. But no, United is hands down the worst US carrier. I unfortunately have one more flight prebooked with them but I can actually say that will be my last United flight for the rest of my life. I'd rather walk to New York.

I am flying United today and decided to write a review. I'm at the check in counter is horrible compared to the ones in other cities. To be quite frank, the people that work here are too lazy and old. As I approached the counter, I was ignored. Then when I asked for help, the man demanded me to slide my card into the reader. He continued to talk to me in a extremely condescending tone. I did nothing at all except ask a simple question when I approached him. I was astonished that he treated me so poorly.This is what you sign up for when you WORK IN CUSTOMER SERVICE!!!

There was an issue with finding my ticket because, United oversold my ticket and gave up my seat. I called my friend that bought my ticket so he could talk to Rick, the customer service embarrassment, and he had the audacity to tell me that he doesn't touch other people's phones. I put it on speakerphone so he could communicate hands free and he said "What do you want?"

Rick A. Dyson you should be demoted or fired.

Cant believe all the negative comments?????
My wife and I flew United from Pittsburgh to Newark NJ to Tel Aviv Israel.
The flights where perfect they left on time and with no issues at all.
On the flight to New Jersey we got snacks and a drink and on the flight to Israel dinner and breakfast which was not bad.
The stewardesses where very friendly and helpful.
I booked via Priceline and had no issues at all.
I do use the United App which makes things a lot easier as well.
I will defiantly use United Airlines in the future.

Flew from Pittsburg to SFO and it was a pretty standard flight. United gave its weak pretzel snacks as well as the plentiful alcoholic drinks cart. The in-flight wifi was pretty fast and the flight attendants were all very nice and accommodating.

However before our flight, one of the ground crews discovered a stain on the airplane so the maintenance crew had to check it out. The captain of the plane reassured us that this happens often and to his experience it's usually not a problem but it will take an upwards of 30+ minutes. After the wait was over, we were off and to my surprise, we actually made it to SFO only 10 minutes after we were supposed to land. Wow!

Overall pretty good experience on a United flight. Surprise, surprise!