Union County Orthopaedic Group - Linden
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Review Highlights
“Labib saved my life through her dedication and professionalism.” in 3 reviews
“Dr Kline really took great care of me.” in 3 reviews
“Dr Rojer is a great doctor, he has been taking care of my knee for 5 years..” in 2 reviews
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About the Business
Business owner information
Jeff B.
As orthopedic specialists, we work with your doctor to resolve problems and allow you to resume your life. We do it with the integrity your doctor expects and the compassion and personalized attention you deserve. Our entire team has followed the same practice philosophy for over four decades: put the patient first by providing honest, focused and compassionate care.
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Overall rating
29 reviews
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1 star
- Oleg C.Brooklyn, NY4031661May 4, 2020
Horrible place. The worst clinic around. Better find another place and another doctor for the treatment. Absolutely disorganized. Nurses are very rude and non-professional.
Doctor prescribed me MRI in another place. I did MRI and called Orthopedic group 2(!) times to confirm that they got the MRI result. So the doctor is prepared for my upcoming visit. They confirmed 2 times that they received MRI and I am good to come.
When I came, very rude nurse asked me: "where is your MRI? Why didn't you bring it today?" I responded, that they should have the MRI yet since they confirmed it twice over the phone.
Rude nurse insisted on her side. I assume they lost MRI and they don't know what is going on in their clinic. Terrible. I will try to find another doctor.
Then Dr Irene Labib came. She completely forgot to read my medical history before the appointment. Moreover, at the previous appointment I told her the nature of my accident and asked the same questions again like if she sees me for the first time. Finally the appointment was useless.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Jeff B.
May 5, 2020
Thank you for this important feedback. I want to apologize for any issues you may have experienced in the office. As a result of the recent pandemic, having very little staff, and each medical staff member only working one or two days a week, the communication has broken down a few times, and I want to sincerely apologize if you were affected by that. This is not the type of service we aim to provide and would like to have a chance to show that it can be much different. Please reach out to our practice manager directly at 908-259-2742 and we will rectify this immediately. Thank you for understanding.
- Ronnie S.Toms River, NJ95Jun 18, 2021
I want you to know I don't really write reviews but I went to see Dr Gold about my spinal synopsis I was in extreme pain I told her this has been going on for 2 weeks She came in and the first thing she said pull up your mask it kept falling down while I talked I am vaccinated I wanted my wife and daughter to come in to hear what the dr had to say. As I was in agony the Dr was cold and uncaring all she could tell me is what I already knew and that I had spinal synopsis and I had to go for 6 weeks of therapy That means that while I am in pain I have to twist and turn for an hour. I am 74 years old can't walk and that's it and double up on my gabapentin Dr Gold should think about the patient and what he is going through I actually walked out of there crying thinking there was no help!! I made a appointment with a real orthopedic doctor out of JFK hospital who ordered a mri and explained everything to me and my wife! Thank you so much for listening
Helpful 0Thanks 0Love this 0Oh no 0 - Eleanor W.Clark, NJ033May 30, 2020
Dr. Gold did nothing to improve my condition. She submitted false information about my condition, which made her look good, which resulted in my insurance company denying payment for my injuries from a car accident.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Jeff B.
Jun 1, 2020
Thank you for taking the time to leave feedback. We are disappointed to see these unsatisfactory comments, but please give us a call so we can further review and fully understand what this is regarding. We cannot comment here for HIPAA privacy reasons. We always aim to provide the best service possible. You can reach a manager directly at 908-259-2742. Thank you.
- Bianca C.Springfield, NJ275273234Jan 10, 2016
Talk about efficient!
I didn't go to the emergency room, I didn't have a referral, I just had excruciating pain to my wrist and my personal history and complaints. I called to make an appointment and was given one in a reasonable amount of time.
My appointment was at 0900, I filled out the intake forms and was in to see the Doctor by 0920, Dr. Mackessy was in to see me by 0930. The doctor was friendly, he listened, right on point with the assessment and diagnosis. It took less than five minutes for Dr. Mackeesy to know what was wrong with me and what caused it. I got X-rays right away and a cortisone shot with splints and adequate follow up. What I liked the most is that I was given a prognosis for my disease and a plan of action in case the treatment didn't work. There was no question left unanswered and I was discharged by 1000.
Here I am three days later and I have zero pain. I feel Dr. Mackeesy is very experienced and has great bedside manner. I also appreciate not having to wait a long time to make an appointment or get treatment.Helpful 10Thanks 0Love this 10Oh no 0 - Omar V.Elizabeth, NJ01Feb 3, 2021
The front desk person taking my information was extremely rude. So I decided to go elsewhere. If they only realized that patients are the reason they get paid without patients they would not have a job....
Helpful 0Thanks 0Love this 0Oh no 0 - Bob D.Elizabeth, NJ46253Oct 25, 2016
Great service and great Doctors. Dr. Christopher Ropiak explained what was wrong with both of my knees and what could be done to relieve the pain in my knees. I recommend Union County Orthopedic Group 100%. Go see Dr. Christopher Ropiak if you need help with knee pain. He is excellent.
SkateDr BobHelpful 0Thanks 0Love this 0Oh no 0 - Maria L.Parlin, NJ083Feb 14, 2017
It was my first time visiting the office in linden office was clean and so were the rooms. I thought the staff were very friendly and nice. Dr Roger was my doctor and I couldn't be happier I love when a doctor takes time to listen and show concerns. Every question I had was answered and I felt satisfied when I left the office. I will definitely be going back and recommend friends and family.
Thank you guys keep up the good work
Maria LopezHelpful 0Thanks 0Love this 0Oh no 0 - Crystal W.Linden, NJ21Oct 17, 2015
I recently had an accident, and my doctor sent me to see Dr John Kline. He told me that I needed to have surgery. I was scared, but Colleen,who scheduled the surgery, was helpful. She walked me through the insurance maze. She helped to make a stressful situation less scary.
I would recommend Union County Orthopedic Group. Thanks to Dr Kline and ColleenHelpful 1Thanks 0Love this 1Oh no 0 - LEO F.Scotch Plains, NJ6120Oct 17, 2019
When you call this group, the recording says "YOUR HEALTH IS OUR PRIORITY" .......LIE !!!!......They will NOT treat the patient unless they see $$$ and only $$$, money is their only priority !!....AND, when they do see you, they make sure their are MANY REPEAT VISITS to increase the bill.......THAT'S THEIR PRIORTY !!!
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Jeff B.
Oct 17, 2019
Thank you for leaving feedback. We are very sorry that you feel this way, but we can assure you that money is not the only priority at our practice. Due to the changing landscape of healthcare and more and more of the financial responsibility being put onto the patient by insurance companies, and as reimbursements continue to decrease, it has forced us as a small business to be more strict about collecting co-pays, co-insurance and deductibles up front in most cases. We also require those patients in arrears to either pay their past due bill prior to having a new appointment or at least have fair payment arrangements in place. We are totally understanding of the fact that some patients are not able to afford the cost of the visit. In these instances, our billing staff will work with patients to come up with a very fair payment plan. Without being paid, we are unable to pay our bills and would not be able to provide the services we do to the community. We just want to be as honest and transparent with you as possible so that everyone understands that as an in-network healthcare provider which garners extremely thin margins these days, it becomes very difficult to function if we do not try to collect the fees that are due to our practice. We apologize for any negative feelings over this, but please give us a call and we’ll
be happy to work something out. Your health is our number one priority and we truly mean it. - matt r.Union, NJ142486Apr 6, 2017
My mom saw Dr Roger(pronounced ROE JJJAIR' think French Canadian)
PRO---Dr Roger is very thorough, good beside manner, not pushy but suggestive & we like that he has a small recorder so he can go back to review what he said because I'm sure no one can remember every word they said to dozens/hundreds of patients.(Her cardiologist does it also Dr Doskow in Union highly recommended)
CON---1st visit wait was over 45 mins then another 15 in the office for the consultation, then she had to sit in the hallway about another 1/2 hour to wait to get X-rays then back to the office for another 15-20 mins to discuss options so a total of 2 hours.
CON---the reason for the 1st CON is they overbook & while the waiting room is large(about 40 chairs) the problem is many people came in crutches, wheelchairs, walkers, etc so in reality there were only about 25 available seats & on at least 1 of the visits we couldn't sit next to each other--it feels like a zoo.
CON---the reviewer who said ample parking must have gone very early or very late because the lot maybe can maybe hold 30 cars & when you have a 3-4 floor bldg. in which each floor has practitioners parking wont be in abundance & 2 of the times we went was after a snow & while they were doing some construction so I had to park on the side street & in the diner parking lot.
CON---to get in you either enter thru the front(though the type of luck you would need to find a spot in front would equal that of a lottery winner) so in the back there is a long ramp then down a hall to an elevator(signage not the best) then about another 30-40 feet to the office(not the most comfortable way for people with leg/foot issues)
So 5 stars for the doctor & 1 star for everything else = 3 stars
After we moved we found out Dr Roger has another office in our town & though it & the lot are much smaller he's only 1 of 2 practicing in that office + down the hall is a rehab center so quite convenientHelpful 3Thanks 0Love this 1Oh no 0Business owner information
Jeff B.
Apr 7, 2017
Thank you for your valuable feedback. We appreciate you taking the time to leave specific comments and will use it to keep improving our services. While we do have 67 parking spots, on some of the busier days, it does get crowded, and we continue to look at solutions for that. This year we are looking to make upgrades in our waiting areas. As we do this, we will surely keep your comments in mind to make sure everyone is comfortable. Additionally, we have taken note of the bottleneck you described in our x-ray area, and we will discuss changes to make things as efficient as possible for everyone. We take feedback seriously and always strive to give the best service possible. Once again, we thank you for letting us know.
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