Life Storage - Pensacola

Symantha was excellent to work with at the Life Storage facility on West Highway 98, which is convenient and well maintained. She was very helfpul, informative, and accommodating. Thank you. EWH

first time renting a storage unit,
Samantha was great, she a very good customer service, she explained things in detail. the storage unit was very easy to find. The facility was very clean, I was very impressed. I would recommend renting from them.

So helpful! My husband and I recently moved all of our stuff from NC. After a 15 hour truck ride, we pulled up to our UHaul outdoor storage unit. It was covered in water stains and moldy. We then spent the next day searching storage units for an indoor-climate controlled storage unit (a must! With all of the humidity in FL, it's hard to escape water damage with outdoor). This Life Storage had a handful of units available to book. They were running a first month free promotion which was great!

Customer service rocked. They were honest and helpful with filling out the paperwork. When we were unloading the truck they were around in case we needed any help. We had a problem getting in at 8pm one night but they were very professional and helpful to reset our code for the following days.

Had bad ant problem in our unit. They put some ant killer in our unit which killed the ants but left an awful smell. We ended up having to clean it up. The security gate was not functioning for the last 6 weeks of storage. We were also forced to give them a 5 star review in order to get our discount.

Terrible customer service. Their air-conditioner flooded my unit ruining thousands of dollars of stuff. When I asked them to pay for my deductible they refused and said it wasn't their responsibility.