Tuffy Tire & Auto Service Center

stay far away!! No accountability from management, especially Ken. Also Carlos will try to sell you thousands of dollars worth of repairs your car likely doesn't need. If your car is worked on by Daniel M. you will likely be trading in your car the following month.

My experience was that a simple oil change became over $800 worth of repairs, then the following week, the car was broken beyond repair, and I needed to sell my car.

Tuffy's is the reason my car broke... kinda ironic being a Car repair shop.
I called to get a refund on the poor quality work, and I was told to go kick rocks.
I will never do business here again, nor should you.

This place is a rip off. Do not waste your money. They cannot even do a basic oil change and they are extremely rude. Zero stars.

Went for an oil change and tire rotation got the oil change and was told they couldn't rotate the tires because the lug nuts were too tight, got the oil change and a read out for $1700.00 brakes and other items, apparently they could get the lug nuts off for this. Not happy! Bye bye Tuffys !

As a woman we always feel like someone in auto is lying to us. When talking to Ron I knew I was in a good place. He explained everything to me and helped me out so much. I thought I was talking to a friend. My car got fixed and the bill was better than the other quotes I received. Would I continue to take my car here? Hell yes. Thank you Ron for treating me so well.

Best service center!! Great management and a fun team that really care about your vehicle!

DO NOT GO HERE!!! If I could give ZERO stars I would. They don't know how to correctly diagnose and fix a car. Took both my vehicles here and had issues all times. Vehicle 1 took 3 times to finally get a correct fix. First time my husband didn't even get it out of the parking lot and could still hear the noise they were supposed to fix. Second time noise was less but still there. Third time it was finally fixed. They fixed 3 different things before they got it right. Vehicle 2 had a check engine light come on. I asked the shop manager, Kevin, if I had my vehicle repaired there if they'd stand behind work. He said that's why they have the circle stating so on the door and why they fixed my husband's 3 times with no extra cost. They replaced a part that was supposed to fix the problem. Less than 2 months and less than 300 miles later, SAME code comes on again. They say it's now a different part and don't want to warranty original work. After much discussion with store manager, Ken, he agreed to charge me for half the repair. Less than 1 month later and less than 150 miles later the light with the SAME code has come on again. Asked during 2nd repair for owner to contact me, he never did. Manager said he typically doesn't call customers back. This shop and owner clearly doesn't know what they are doing and doesn't care about customers. Reading owner's response to other complaints on here should raise a red flag alone. While in the place, my husband overheard another customer who came in having an issue with their repair as well.

Very short and rude and didn't seem to really want to help nor give any sort of quote, thanks but I'll definitely take my money and service somewhere else

Tuffy Lake in the Hills deserves a 20 Star rating!!! They were respectful, and completed the work in the exact amount of time they said it would be done. Ken, Store Mgr, was very professional and great to talk with. Every Auto Service Center should have a Manager like Ken. He really cares about his customers vehicles and their time. The pricing here for the work is extremely reasonable. There is no other place that you should visit for work to be done on your vehicle. THE BEST!!!

This location has slowly become my go to oil change and maintenance place. First off, the offer a great deal of $19 for oil change and tire rotation, can't beat that. Second and really most importantly, they treat you good here. No pushy sales, just car knowledge work ethic.

For that $19 buck you get a lot, you get an update on your cars health, and a roadside assistance if something happens between oil changes. The value is great.

I went in because my steering wheel was shaking.
Was very nervous
Ken, Ron and Kevin were so helpful and knowledgeable.
They fixed my car and now I'm safe again.
Great customer service
I would recommend them to anyone that needs their car serviced.
True and honest people