Tom Wood Porsche

Went by to look at the Taycan Turbo S, and it was incredible! That car had so much presence and luxury that I was thoroughly impressed.

The thing that blew me away was the service. One of the service guys (Dakoda) not only told me all the specs of the car, but actually walked me through the maintenance schedule and cost of ownership. What that tells me is that Tom Wood is honest and trustworthy when it comes to their business. I will definitely be back!

I have had decent experiences with the dealership in the past but my most recent encounter was less than stellar. I enjoy the brand immensely but after this experience I will definitely have second thoughts when it comes to who l spend my hard earned money with in the Indianapolis auto market. It is disheartening when a company does not stand behind their products even though they are still under warranty. I even paid to have the factory Certified Pre Owned Warranty extended on the vehicle an additional year just to ensure coverage. I drove the car 1400 miles since I purchased it and then I get handed a quote for $10k for a wear and tear item on a car that has a total of 11k miles. This is unacceptable and I do not understand how anyone would think that this is the way you do business. If the car had been properly inspected prior to delivery, the issue would have been identified and rectified prior to delivering the vehicle. Instead they pass the bill on to the customer to pay even though their certification process is extremely flawed. I feel unappreciated as a loyal customer and I unfortunately will be forced to take my business elsewhere.

Dropped off my 2018 Porsche Macan for its 80k service, along with a note to replace brake sensor (light was on) and check a loose ring behind the rear view mirror. Expected same day service. Dropped off after hours for 8 am service

730 am Received text from service tech requesting response thru text messaging
11:13 asked how it was going
11:19 service tech said he was "finishing the paperwork." (strange-I didn't even get a report)
1 pm I texted asking what was done and how much
heard nothing for the rest of the day.
7 pm texted informing that I never heard back

730 next morning I received this text

Sorry Tracey I was doing online classes and just saw this. It was an oil change, wiper blades, heating and a/c filters, transmission fluid exchange, engine air filter, safety inspection, and the brake sensor. The total came to 2463.47. Let me know if I need to deliver it or pick up. Thanks! This app comes to my pc and not my personal phone
--John Castle Tom Wood Porsche

when I arrived to pick up my car, I was surprised to learn that the brake sensor wasn't replaced, but i was charged $99 for the part.

And the mechanic didnt bother to look at the loose ring behind the rearview mirror.

i asked when the brake sensor would be in, only to discover it was already in, but they didn't bother to install it. I asked what the $1225 for $80k was (plus another $1400 in items) and was told it was for 7 hours of labor. But according to the first service tech the work was done in less than 4 hours.

Disappointed by this experience I then noted that the service tech said I had stated that my heat system wasnt working, which was untrue.

I decided to ask my neighbor to install the brake sensor but asked Tom wood to tell me which one.
Hilariously, I lef a message for the service manager and asked for him to call me with the location for the brake sensor. In the meantime the service tech left a message saying it was "missing" from the front right (it wasn't missing.)

The service manager then called to tell me it was missing from the back right.

In the meantime, while awaiting their answer, I googled the part number to find the Porsche MSRP was $37.35, but I had the privilege of dealing with Tom Wood's clearly competent team and paying $99.75!

I'll be taking my car to Reggie's Autoworks from now on. Unless I need it cleaned. Then I'll take it to Tom Wood. Because they may suck at communication and their service department doesn't give a rats ass about service, but their cleaning crew gets 5 !

I bought a 90's M Roadster sight on seen here. Stopped by to hopefully find a GT3 or other long-term collector car. Got a fair price for both parties, nothing to rave about. But, the salesman was really nice in letting me drive it home, put it on my lift, and inspect it. Sure, it's just a $25k car, but still. Likely, the car would have been auctioned/sold to another dealer due to its price point; I bought it within hours of it being traded in. If I recall, they even let me take the car home while the bank transfer was pending over the weekend. Regardless if the details, I was happy with the buying process and thought they were very supportive and gave a great customer buying experience. No ancillary crap like extended warranties or paint protection plans were snuck into the paperwork.

See my past reviews too. Summarized: I've left my contact info several times for a GT3 or GT4 and have never been called but rather just get spam emails. I found out they have got some collectors in stock and end up auctioning them to out of state dealers for 10-20% less than what I would have paid, plus they'd be growing an enthusiast community locally versus sending cool cars out of state and just pedaling depreciable Cayennes and Macans to soccer moms. Their shop rate is absurd too; if your Porsche is not under warranty, absolutely take it somewhere else. They're VW, nothing fancy to work on... Nor are modern supercars/exotics even much different than any other production car now-a-days. Techs just need to follow a workshop manual and use a torque wrench and all cars are the essentially the same. Porsche does NOT demand $175/hr+ shop rate...

I had been a TW customer for more than a decade but no more. I took my Porsche in to have a fault code diagnosed. I was told that a control module was defective and given an estimate total of $1813.13 not including their apparently standard $40.00 shop supplies charge. I ordered the part at a price of $1007.25 and made an appointment to have it installed with labor estimated at a little over $800.00. To summarize what happened next, I researched the part online, price $558.56 with a list price of $691.60. I had TW parts department make the price adjustment saving me $480.10 on the part, then I picked up my control unit and took it to Porsche of the Village in Cincinnati and had it installed for a total labor charge of $350.98. Saving me over an additional $450.00. This should be against the law and represents what a dishonest dealership looks like.

I enjoyed my recent service at Tom Wood Porsche. In particular, Dakoda and Joe in the service department were helpful and professional. They kept me apprised about service being done, costs and time. I didn't realize my brakes needed service, but they were quick to call me once the problem was discovered.
I expect high quality service that matches my passion for driving a Porsche. Tom Wood Porsche is the only place I'll take my car for service.

Stopped in to look at a 997. It had been sold but they'd taken a 718 in on trade earlier that day. To any review that says the staff treat you different if you don't pull up in a 100K+ car, I say bull. I drove up in my plain Jane Toyota Corolla airport car. I was immediately greeted by two sales reps, told the car I was there for had been sold, and asked if I would like to leave a list of what I was looking for. I was wearing street clothes and by no means looked like I was there for anything but a joy ride. They'd taken a car in earlier I was interested in, and I ended up buying it. They threw new tires on it and sent me out the door with the best used car buying experience I've ever had. If you want to own a Porsche, come see these guys, they'll make it happen.

This experience of buying a used car from this dealership has not been the best. My temporary tags expire on December 26th and it's December 24th. With the holidays happening I'm positive I will not have my license plate by the 26th. For this to be a luxury dealership, the service has not been that great. Brad expressed that he would send me the tracking number of the overnight package to S.C. DMV but i haven't received anything. 3 days later, I'm still waiting on the tracking number for the paperwork being sent to S.C. The excuse i received was that Porsche had a hard time getting the title from BMW.

THINK TWICE BEFORE BUYING HERE!!!!!
I bought a used car from here a month ago. Last week the car started smoking. I had to have it towed and get a diagnostics. Come to find out the alternator went out due to oil leaking on it. And the suspension needs replaced (as well as a list of many other things). So I called and told Porsche what happened. The person I spoke with definitely knew what had happened and wasn't surprised at all! They told me I bought it "as is" and they won't do anything to help except tell me where to get cheaper service. I understand I bought it "as" is but it has only been a month. You guys need to take responsibility. You sold me this car with a lot of problems. Taking advantage of people especially on this economy is not cool! I know someone who works at another Tom Wood and he said where he works they would have at least helped with the majority of repair cost. You guys really messed up and screwed me over. BEWARE OF THIS PLACE!

I purchased a 2016 porche cayenne s and when we received the car from the shipper there were immediately issues with the car. the compressor for the shocks as not working and there was a message saying not to drive it, the passenger door had no less than 20 door dings in it and the paint on the hood was damaged due to bugs not being cleaned off quickly enough. i purchased this online and spoke to the sales agent, they gave no indication of this. luckily i purchased the warranty and sent it out for repairs (the closest Porsche dealer to my place is 3 hours away). after a few weeks without the car it was back. within 500 miles the rear main was leaking, during the changing of that it was discovered that a turbo was bad and the problems have persisted since that day. The warranty company has paid over $30k (about 2k out of pocket) in repairs on a car worth about 26k. after owning it for 2 years i have only been able to put 3500 miles on it because it has been in for repairs most of the time and the transmission just went last week. Definitely do not trust the sales staff there and make sure you go personally to check it out. I have purchased several cars sight unseen and have rarely had an issue from a luxury dealership. This place is the exception.