Tom Bush Mazda

Excellent service. Elizabeth was my sales representative and she went above and beyond.

Elizabeth was car salesman of all times. She lied about warranty mileage and my credit was being pulled even months after I got the car. Days later, she would not even take phone calls from me.. the only reason I'm leaving one star is because I have no choice.
Otherwise it would be zero.

I have been going to Tom Bush for over 5 years for service, and yesterday I upgraded my car to a new CX-5. The entire team made the process extremely easy. Jose Alers made the trade-in process extremely easy and was very helpful through the entire process. Their finance manager Joe also made the final transaction process so seamless. I really appreciate the care of the entire team. You have a life-long customer in me!

I am a proud Mazda owner! I zip & zoom in my cute lil Mazda 3! Several years ago I needed a newer, smaller vehicle. I found the one that was just right for me at Mazda City in Orange Park. My Sales person there was Victor and he is the best! Unfortunately, Orange Park is a bit of a trek for me, so I don't get over there too often. But if you are in that area, please ask for Victor and tell him I sent you!
Tom Bush has a big family of dealerships, and they are family owned. The Tom Bush Mazda on Atlantic Blvd is closer to me. So I've been going there for most of my service needs. They have a nice waiting area, complete with numerous types of beverages, hot or cold; along with many snack choices. The employees are helpful and friendly. You are kept up to date on the status of your service via text if you choose. It is very convenient.
I would give 5 stars, but one visit in the last year left me a bit miffed. I asked before I arrived if there was internet access. I planned on waiting for my vehicle and wanted to bring my laptop and get some work done. I work from home so I didn't want to miss a beat. I was excited when I was shown to an actual empty office with a desk and a door, so I could work in peace. Sadly, the piped in music was so loud, I could hardly think. I asked if it could be turned down, but that wasn't possible. Then the internet service was intermittent at best. I inquired and was told it was that way sometime. Hmmm. So I really didn't get any work done, which was disappointing.
While visiting Tom Bush recently, one of the sales associates, John C, called me. He was aware I was in the building and wondered if I wanted to look at the new models. I did not at that time, but I told him my son would soon be in the market for some new wheels and I'd have my son give him a call. A couple of months later, my son did contact John. This being my sons first vehicle, buying a vehicle was a whole new experience! John provided great customer service and even brought vehicles to our house for my son to test drive. The process was fairly simple and my son never felt pressured. So if you live closer to the Atlantic Blvd location, call and ask for John C and tell him I sent you!
Purchasing a new or new to you vehicle can be a stressful process. Not at Tom Bush! If you're in the market for a new ride, you should go!

Just like any right-thinking parent would fairly admonish their teenagers to stay away from the wrong crowd, so does this place deserve a 'Black Box' Warning Label.

So I brought in my Mazda for some fairly extensive repairs. I had a fairly good experience with their Orange Park location, thinking the common ownership would translate also into a good experience, right? Wrong!!

Even though this location is supposedly better equipped to handle more major repairs, the way they treated me was simply awful at every turn. I had a few basic questions from the outset and they were less than forthcoming. I had already dropped the car off and I figured I would connect with the service manager in a few days, some German guy, who was nasty and threatening. I don't know why I kept the car there, except that it would have been difficult to make it back to that part of town to re-position and that parts already had been ordered.

Communications during the repairs and the delivery timeframe went unanswered for days and getting to get anyone with information to call me back was like pulling teeth. It took all the resolve of bill collector get someone to come to the phone. They blew past the promised date for delivery, saying they needed it to pass "quality checks." When the car was delivered the steering was way out of alignment. I brought this to their attention and this company was non-supportable.

I wouldn't trust them with my time or future business; they get a big, fat Zero in my book.

Bought new car in 2018 took it in to the dealership for oil change and to ck the AC as it's not cooling. They come back with a leak in the ac that will at the start cost over 1k. 4 year old car with 8k miles, ac leak costing over 1k, not covered by warranty or just plain old customer service you know standing behind your product stuff like that. They said they called the corporate office "to go to bat for me" with no results. Go to bat for the guy who's paying, doing me a favor I guess, nice of them after paying 30k for a car just 4 years ago. If you want customer loyalty I think you need to be loyal to the customer first guys. Good luck, you guys got me once not again. Buyer beware. Maybe BBB complaint next.

Guess I'll show them the service bulletin from Mazda. Why Is it that they couldn't find this themselves yesterday, probably because Mazda doesn't reimburse them quite as much as the customer would pay them. If a good attorney was to take a look at all the repair work done at this location for the last few years what would they find? More of this I wonder?

After response update:
Appreciate the response but that's who I've already been dealing with. Who has told me he's contacted Mazda Corporation and they will not cover the repair according to him. It's incredible to me that here is a service bulletin that states that there is a design/engineering flaw yet somehow that is the customers responsibility to pay on a car with just over 8000 miles regardless of what the warranty status is. Unhappy with the estimate?!? Yeah I'm unhappy because there should be no estimate at all. Should be, sorry Mr customer this is something clearly beyond your control, clearly would've presented itself earlier had this vehicle been driven more, we'll take care of it. We're disabled we don't drive everyday, no consideration taken for that at all. Hope the readers take all this into account when they're thinking about shopping for a new car because this is how those customers get treated after the sale apparently. It's these moments of opportunity to do the right thing and you don't, that have long lives. This review right here may have well cost you more than this repair would've cost already. Let your conscience be your guide.

Great service, greater sales people! Dealership is clean and everyone is friendly. If you need a car go see Benjie!

This has to be the worse service I have ever received at a dealership. I brought my Mazda in for a bad PCM. Then was told my Instrument cluster needed to be changed. Totaling in all about $1800. 4 days later all my warning lights come on. Power steering doesn't work, A/C isn't working, tide pressure sensor on, Transmission light is activated. I bring it back to the very rude and unprofessional Torben ("service" manager) he tells me it is because my ABS isnt. Working. Sandy (lady st the reception desk) even told me the ABS would not cause any problems other than my brakes not to perform the antilock they were designed to do and it says the same in my report they printed out for me. They still rise to answer my messages or even give a legitimate response to the BBB complaint I filed (other than the ABS light response). Do not use Tom Bush for your servicing needs.

It took most of the day to complete the sale due to some scheduling and paperwork issues, but Scotty was wonderful to work with. He answered all of my questions and was attentive even when we were waiting for things to move along. I was treated as if I mattered and as if they want me to be happy with my decision and purchase. That's really all anyone can ask for, but it seems to be difficult for dealerships to deliver that any more. I am quite happy with my deal and my vehicle.

Let me begin with this was first time buying a car! Steve Garcia and his wife were fantastic sales people who were so kind and genuinely great people. They even stayed past their normal work time to help me get everything done. They also helped get me a GREAT value on my trade in. Brittany in Finance was so kind, walked me through everything, and answered all my questions. Overall, this was a fanatic first car buying experience and if you are in the market for a new/used car, GO CHECK THEM OUT!