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About the Business
Like the first days of the brand in 1971, Togo's sandwiches, salads and wraps are still made with only the highest quality ingredients, including fresh artisan breads, hand sliced premium pastrami, turkey and roast beef, as well as Hass avocados hand-mashed in each restaurant daily.
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Recommended Reviews
Overall rating
97 reviews
5 stars
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1 star
- Bonnie M.South San Mateo, San Mateo, CA042Apr 25, 2024
Ophelia and Victor are amazing. Their customer service is exceptional and they are always so helpful with my large work orders.
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Guest Support
Apr 25, 2024
Hi Bonnie, Thank you for the awesome feedback. We will work hard to continue going above and beyond! We look forward to keeping up the great work! See you next time!
- Cris D.Gilchrist, San Jose, CA02Mar 25, 2024
The old lady/employees were great. Quality of food was horrible. I work next door and was hungry so I purchased a sandwich around 10:50am, the service was good. I got #24 Turkey/Avocado, the bread was very stale and rubbery/chewy. The ingredients didn't taste fresh like a deli would. Does management check or taste test the ingredients or just hope for the best? I honestly didn't even finish the sandwich and threw it away. Mind you, I'm hungry so usually I would be able to eat whatever,but the ingredients really lack good quality. The business owner either needs to look into supplier, how ingredients are stored, or whatever needs to get checked. Unfortunately, I'm still hungry since I threw the nasty sandwich away and my stomach is also upset (tmi). Hate doing bad reviews but this clearly needs attention from the management! 2stars for service.
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Guest Support
Mar 26, 2024
Hello Cris, Thank you for bringing this matter to our attention. Please know that customer happiness is our top priority and we are upset this has not been your experience. Please send your feedback directly to us at togos.com so the franchisee/owner may address these issues with you. Thank you.
- Jun 21, 2023
Great service. Thank you for fulfilling my order so quickly even though your call center made the order for the wrong location.
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Guest Support
Jun 22, 2023
Greetings Jan, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We're glad you had a great experience and we look forward to continuing to exceed your expectations! See you next time!
- Apr 8, 2022
Stopped by here on the way home for a dinner to go. Parking was easy, in a small side lot, but it looks like it can be an issue with limited on-street parking as well.
This place has a half-Togo's and half-Baskin Robbins life, and the register is the borderline! Odd to order a sandwich, then turn around to leave and see a full case of ice cream cakes and cartons to go!
The order for a large #22 on wheat was placed, and the staff asked about my preferences for toppings, cheeses, mustard type, salt and pepper and such. The sandwich was made quickly, and the cash out was just as quick. The staff here were pleasant and I got a feeling they are a family business - the young lady working on the register was good but seemed measured in her tasks - quite a bit for a young lady, but I think she will do well in this area.
After getting home, checked out the sandwich and it was made as well as expected - and was delicious! Up to Togo's standards, and I have a lot of experience with various Togo's; this one is a place to visit again!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Guest Support
Apr 11, 2022
Hi Mark, Thanks for the kind words! We're thrilled that you had a 5-star experience at our location. We hope to become one of your favorites. We look forward to seeing you again soon.
- Carolina A.Redwood City, CA06Feb 15, 2024
Fui por un sándwich el turkey avocado #24 y pedi Que lo tostara pero el guy muy grosero me dijo que esa orden no se calienta el pan. Pero que no los clientes pueden elegir que y como comer?además no es la primera vez que ordeno ese sandwich
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Guest Support
Feb 15, 2024
Hello Carolina, Thank you for your honest feedback. Our goal is to deliver a great experience and we missed the mark. Your review is concerning to us. Please send your feedback directly to us at togos.com so the franchisee/owner may see it and respond to you. Thank you.
- Ashley L.Los Angeles, CA3554262Aug 18, 2022
Every single time I come here they are so kind, so fast and helpful. The sandwiches are always packed and worth the money. I've been here probably a hand full of times. When I finish my sandwich I'm always saying I'm going to write a 5 star review but I always forget!
I'm seriously confused at the low reviews as I've never had a bad sando or bad service here. The young people are nice and fast, the older gentleman and the older woman are also great! So friendly
I'll continue to go backHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Guest Support
Aug 19, 2022
Greetings Ashley, We appreciate the time you took to give us such a great rating! We are so happy that quality and service has been consistent for you. We look forward to serving you many more times in the future!
- Raymaureen R.Gilroy, CA01Jun 1, 2023
Beverly makes the greatest wrap
her costumer service was a 20 out of ten I will be coming again I truly recommend this togosHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Guest Support
Jun 2, 2023
Greetings Raymaureen, We're delighted to hear about your experience! We appreciate your recognition and will do our best to keep up the great work! Thanks for the great shout out to Beverly. See you soon!
- Doug M.Weaverville, CA048Sep 14, 2023
Got a "hot pastrami sandwich ". Pastrami was microwaved and 1/2 as much as their commercial shows. The roll wasn't heated at all and was a lot of dry bread. If they are not going to heat the bread they should make sure it's fresh!
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Guest Support
Sep 22, 2023
Hi Doug,
Sorry about your experience at our location. Can you please re-visit and mention this review and we will get you a free replacement. Have a great day!
Thanks,
Rajesh - Marian T.San Carlos, CA044Nov 2, 2022
This is our family's favorite Togo's location. We love the friendly service. They always get our order right.
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Guest Support
Nov 3, 2022
Hello Marian, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you and your family soon!
- Leslie V.Redwood City, CA010Jul 25, 2022Updated review
Sorry all! Please forgive my talk to text errors! I didn't mean Chick-Fil-A; I was trying to say missing mustard but it was okay because I've got some at home. Other than that one time, it's never happened again. I apologize for any confusion regarding my review. We are all people who make mistakes so I'm not going to hold mustard against Togos as a one time deal... actually, this location is quite good at getting my order correct. I am Comfortable placing an online order at this location.
At other locations, I tend to order in person, that way I can see. The folks at this location typically always get my order right when I order online. And to guest service- thank you for responding to my previous review! Have a good one everybody!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Guest Support
May 9, 2022
Hi Leslie, Thanks so much for the kind words! We will work hard to continue going above and beyond! We are confident we can continue to provide excellent service in the future. See you soon!
May 9, 2022Previous reviewSurprised to see all of the mediocre reviews. Frequent this location often and honestly I've only had the wrong order once. No huge mistake; it was only missing mustard which to Chick-fil-A, I have at home :-). Other than that, no complaints here!