The UPS Store

I ran into the UPS Store to drop off a package a couple weeks ago. Though I liked that there was no long line (like I would have experienced at the post office), the associate that helped me was a bit rude/odd. He didn't acknowledge my presence until I said hello to him and just gave me a funny look. To avoid awkwardness in the future, I would actually consider avoiding this location and going to a different UPS.

I don't know why I need so many characters when all there is to say is that the Staff / customer service people are rude.

I've had great experiences with this place except for tonight 3/14... I walked to the door and a woman was sweeping the floor. I opened the door and she got upset and threw her hands and yelled to her coworker (mind you it was still 2 hours before closing) When I asked her if I needed to have my Amazon package already taped she said "well if you would read the directions you would know". I showed her my QR code and she complained that it was "too small" for her to scan. Such an obnoxious person who obviously has 0 social skills. hopefully she can grow up someday...

Jasmine went above and beyond on more than one occasion to be helpful!

Really appreciate this kind of CS

I've been a customer here for many years and I'd like to recognize the entire staff at this location for their customer service. Unfortunately due to COVID, every business has suffered from staffing and logistical issues and because of this I give the business the benefit of the doubt. So I would like to give a big "Thank you" to the staff (especially Heidi) at the Cranberry UPS store. They have always gone out of their way to support my needs and I've always received wonderful customer service. Thank you Cranberry UPS store, you alway put a smile on my face!

When you tell someone to ship the cheapest way possible then they charge you $45 dollars without explanation to pack your items, seems pretty shady. I lost money on by shipping with UPS. Never again!!!.

P.s. I even went back in 5 minutes later asking to explain the fees and when they told me what they were for I asked for a refund and my items back. They told me too late. I will never recommend this location.

Not always the friendliness of folks. But they are very efficient and quick. They give you a receipt without even asking.
COVID setup is very efficient. Try em, you'll never go back to crazy Kohl's to return a package!

I've been to this location at least 5 times and every time, I've had a great experience. The staff is friendly and helpful. I've done basic shipping, Amazon returns, and notary services. I definitely recommend this location.

Extremely rude woman working at the cranberry ups store today (6/22) at 1230pm. She never made eye contact with me the entire time and when I said I wasn't sure how the amazon return process worked she still didn't explain it to me and said I need a code. I finally found it and then she printed a label and handed it to me with NO instruction. I confronted her and she said what do you want I gave you the receipt. Unreal. Will NEVER go back there again.

UPS is trash. Don't go here. I have enough problems without having to worry about a package

I was at the Cranberry UPS Store this morning and had a terrible experience there. The customer service rep was terrible and not at all helpful. She was rude and would not accept my return per Amazon's instructions. And Amazon pays them, right??? She was extremely rude even after I explained that I was not feeling well. She made me pay over $4.00 to buy packing tape to connect two very heavy boxes together. Nasty! She needs a class regarding how to provide proper customer service. Do disgusting. I hope her supervisor reads this.