The Rose - Featherwood

If I could give this place zero stars I absolutely would. Staff is rude, they only care about money, and are unwilling to help in a stressful situation. How are you non profit but yet charge $500 for an appointment? I tried to get assistance because I can't afford it even with insurance, but because I don't have money, they want nothing to do with me. DO NOT GO HERE. THEY DON'T CARE ABOUT YOU, ONLY YOUR MONEY.

Poor communication, rude staff. This is why women don't reach out for health care.

I had a problem getting a refund but that has now been corrected. After publishing my prior review The Rose reached out to me and sent me back my refund.

I just wanted to let everybody know what my experience was and has been here at the Rose featherwood, I got my mammogram in June of 2023, I have been trying to get an ultrasound Bob seed review since then and had been unable to had been getting the runarounds. I have no idea what made Maria o. From the rose call me out of the blue this woman called me and when I explained to her what had been going on, within a day I had got all my reports imaging and everything all together and submitted them to the Rose for a biopsy review this was less than a day people. I cannot express the gratitude that I have for this lady helping me as a matter of fact the whole staff at the Rose is so much on top of their assignments, things that they have to get done with their patients and everything else every single person that I have came in contact with have been such a blessing to me. I don't know if anyone knows but it is so scary when you have been told that you have a mass in your breast and can't get anyone to listen to you. Thank you Maria O. You have no idea how thankful I am for you and the rest of the staff at the Rose featherwood.

Shirley Williams

Love the experience having my mammogram done here recently. Kudos to Brittany the Mammogram Tech and Kim for my Ultrasound Tech!
Very loving and gentle with me due to my fibromyalgia pain they were awesome to be careful with handling me, I was in awe of their service.

I came here as part of my annual well check and as recommended by my PCP. I got in about 5 mins early and there's a bunch of ladies sitting in the waiting area.

I wrote my name on the check in sheet and sat back. I got called about 5 minutes after and sat with the billing. I filled up some papers and this lady sounded like a robot. Anyway, i was told to sit back in the waiting room again. I guess insurance covered this visit because she didn't charge me anything.

Another 5 mins and I was called in to get settled in the facility. The lady walked me up to a dressing room with lockers. It's pretty neat they have lockers to store our clothes and stuff while they're doing the mammogram.

I sat down for another 5 mins and I got called inside the room where the machine is. The lady asked routine questions she ALSO sounded like a robot - seriously!! What the heck is wrong with these people?!

Then the scan started. My oh my... I don't remember having my boobs squeezed freakinly hard I felt like she's trying to squish the life out of it! Good thing it didn't last long! But man, my poor boobies. I was literally screaming and cussing in my head! But I held it in knowing I needed to get over this QUICK!

As y'all would've guessed, as soon as this was over, I left the place in a hurry!

I had my annual mammogram in November 2020 unfortunately there was a suspicious area but to have diagnostic testing I would have to wait until February 2021 before I could be tested. I contacted my PCP to refer me somewhere else. I am thankful I did because it was breast cancer. I had surgery prior to February 2021, which is the time The Rose would have seen me. I am currently having radiation and other procedures needed. I still gave The Rose three stars because they did find the problem area. I am just disappointed that they could not do the follow up for over two months. Please if anyone cannot get diagnostic testing go somewhere else. I understand with Covid everything has changed at all facilities but I expected better at The Rose.
**This shows I am in California but I am actually in Pasadena, TX.

My experience at The Rose was a positive one from start to finish! I love the fact they offer free valet parking! It's a shame more medical offices don't implement that as well! Make sure to tip the valet! He was very friendly and professional!

My doctor sent over a referral and I was called the next day to schedule an appt. The appt. was for the next week and not a month away like most doctor appointments.
They suggested I arrive 30 minutes prior to my appt. Upon arriving, I was checked in through a hospital like registration process with chairs on one side of the main desk and individual cubicles. I waited in the main waiting room about 5-7 minutes then was called back by a tech that provided a locker and changing room. I then waited in another waiting area about 10 minutes before being taken to the mammogram room. The two techs performing the mammogram were very caring, gentle and professional!
I waited for around 5-7 minutes after the mammogram before the ultrasound. That tech definitely could have been a little friendlier. She seemed cold but still professional. The doctor on staff is a nice addition! No waiting around for weeks after the tests to hear results from your doctor. You are able to learn the results during your appointment! The doctor that read my results to me was friendly and seemed to have a sensitive bed side manner.
I was back in my car a little over an hour after arriving. I never felt rushed and was made to feel comfortable throughout the entire experience (except with the ultrasound tech).
Overall the experience was pleasant.
I'd highly recommend The Rose for your next exam!

Up until today I've always loved The Rose! It is time for my annual Mammogram but they REFUSE TO SEE ME unless I pay for a diagnostic mammo and ultrasound. My last test last year required a diagnostic and ultrasound after the regular mammogram was inconclusive. So I went, got a bill for $600 dollars shortly after. The results of that test were fine, no issues. They wanted me to come back 6 months later and do it again FOR ANOTHER $600. I didn't go!! Now it's time for my annual and they refuse to see me unless I do all of it again for another chunk of change.
I don't understand this! Why not give me my mammogram covered by my insurance and THEN, If necessary do the rest?

The best experience for my first and way over due mammogram. The doctors were the most caring and sincere I have ever encountered. I enjoyed my whole experience there. During my pre exam and education time, I learned a lot and never felt scolded or guilty, just cared about. This is the place to go for breast health.

They were kind enough. However, if you go to this location WITH insurance, they will add exams and tests you don't need in order to charge your insurance EXTRA. That's how they make their money and pay for others who have no insurance. Which to me, is robbery and a scam.