The Home Depot

Honestly, go to any other store. Go anywhere else. This store is incompetence at the highest level. From every level of worker. I had to do everything online and myself after trying to just get the store to call me back for over a week and going in person twice. Every single person should lose their job and the store should be run completely remote. There is no need for actual workers. I don't know how they have jobs or why they are paid. If I can do everything I needed myself, with a computer, then what's the purpose of wasting my time with these incompetent individuals. Please never waste your time stepping foot in this disgrace of a business.

This company and its credit card both are the worse card and dessicion I made. I lost my job and my parents are sick and I have spoken to so many reps and all they did was lie and put me deeper into debt with them. The reps are smart asses and kind rude I regret opening an account with these leaches. If you are thinking about getting one DONT DO IT..

Horrible experience, went to get paint and no one was at the paint center. I went to ask if they could find someone for me and they did page someone to come to the paint center. I stood there for 20 minutes and in that time there were two gentleman in orange smocks standing chatting and laughing. I left the store and on the way out saw the gentleman who paged for help and all he could do is shrug his shoulders. Poor customer service.

I've had generally good experiences going to this Home Depot, buying a few things for my home. I bought a washer and dryer tower here last year and paid to have Home Depot install it. It was an ok experience. The salesman was great. Knowledgeable and friendly. The original install appointment got abruptly cancelled the day of. The original time was late afternoon so I think they just overbooked people. I had to call customer service in order to get a new appointment. I was annoyed to say the least. Everything went smoothly when the install technicians finally did come out days later.

I had an issue with a broken water heater that was installed at 8:00 PM to find out it was cracked causing all the water to spill out. We had to take it apart and return for a new one before the store closed that night. Thank you to Sarah and Jackie who made the process seamless and doing the right thing and saving us some money. In an era where customer service is a lost art they stepped up and talked me off the ledge with their help. I say Thank you for your help and making the customer feel appreciated again.

Reserved a van to move my 75 year old father in law into a new apartment. Reserved it a few days in advance of moving day. One hour before the scheduled pick up time I got an email that they canceled the van, no vehicles were in stock. Checked surrounding area Home Depots and none had a van or small truck available. Yes online it said I could Reserve one, but when I tried to finalize it, it told me I had to do it over the phone with the store. The store didn't know about this and told me to reserve it online. Needless to say, we had to move his stuff in our car, broke his TV and a few other things in the process. Next time I'll get a vehicle from a car rental place or anywhere else but here. Zero stars.

Save your time and go to a different Home Depot (Everett or Somerville). Not sure who's running this circus, but none of the employees or managers know what they're doing. I purchased a washer & dryer from them, and both are sitting uninstalled in my living room for a month. I also got 11 custom blinds installed through this location and it was a frustrating and confusing process. All the third party installers laugh when I tell them that I'm working with the Home Depot-Chelsea location because they know everyone's a clown. You'll call them and 3 different employees/managers will tell you 3 completely different stories or things to do. Even if you go into the store itself, no one knows where anything is and they'll have you running around the store. It's truly a joke and a miracle that this location is in business

Me an my family moved to a new apartment. We needed few keys duplicated, and what better place to visit than The Home Depot. I have visited the Chelsea location several times in the past for some tools and screws. I have always founded what I needed. This time I went straight to the key clerk. I had three different keys that I needed copy. For my big disappointment, they didn't carry one of the keys. And it isn't a special one. It is a normal key for an old apartment lock. I was surprised that the store didn't have that type of keys in stock. I had to look for a LockSmith store, which costed an inconvenience to me.

I also shopped for picture hanging screws and nails. Those were easy to find. The store had decent variety and made my choice quick and easy.

Worst Home Depot in Massachusetts! Stay away from this location, save yourself and go to the one in Everett or Somerville, this one has the worst employees i've ever seen! Not only do they hide from customers or ignore you while texting, but they pretend not to speak english, little do they know i'm fluent in spanish, so when I start speaking to them in spanish their response is "look man I just don't know where it is", absolutely unacceptable.

Be careful they didn't install the drier correctly if it was gas I would have died !!! Be aware then it costs me $200 to hire a contractor fix the problem