Review Highlights
“especially durning Christmas time!!!” in 2 reviews
“I once received a product that turned out to have a manufacturer's defect.” in 3 reviews
“This is really the only online store I use for all my baseball needs.” in 2 reviews
Location & Hours
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About the Business
Team Express is dedicated to providing a comprehensive selection of baseball, softball, and football equipment, footwear, and apparel at an affordable price. Shop online or visit our retail store.
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Overall rating
66 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Michael B.San Antonio, TX15562071Mar 8, 2024
Been blessed to have really good people to work with there. They've always treated me very respectful answered my questions and helped me out. I would recommend talking to them to get the questions answered you needed. We need the small shops to stay in place so I have a place to go to. I've always tried to support the Community with the small shops they do have a batting cage.
Helpful 0Thanks 0Love this 0Oh no 0 - Nov 8, 2022
This place is a LIFE SAVER if you have a kid playing a sport!! PHEWWWWW thank goodness...
Let me tell you this place is not the closest BUT its helpful and cheaper than DICKS or ACADEMY so dont count them out!
They are off the parkway and the parking is open and easy to get in and out!!! The store itself is spacious and offers A LOT of supplies for your sport needs...I needed a pair of football pants for a BIG guy and no other store had the size I needed but THANKFULLY I found them here and at a fraction of the price I paid for a girdle in DICKS... wish I would have known about this place before I TORE OUT MOST OF MY HAIR lol
When I called and asked the nice lady who answered the phone for help she was quick and efficient.. She let me know they had what I needed I told her I would be RIGHT THERE!!! and quess what?? She had them waiting for me and I didnt even ask her to do that!!! Hows that for customer service!!!! I adore a great customer service rep! and she will NEVER know how much I appreciated her for the help...SO I say all this to say ...if you need some sports gear...TRY HERE FIRST...this place just might save you some much needed spending money..especially durning Christmas time!!! Thank youHelpful 2Thanks 0Love this 1Oh no 0 - Laurie G.Los Angeles, CA02816Mar 9, 2020
I've purchased from Team Express/ Baseball Express dozens of times over the years. Never an issue. I wish I had checked here (or better yet) their Facebook page before I placed a recent order. There are DOZENS, more likely HUNDREDS of pissed-off customers who have left RECENT reviews that should be read. They are basically taking customers money IMMEDIATELY and then NEVER SHIP out the products. If, on the rare occasion, someone answers the phone in 'Customer Service', they lie to you and tell you that they will ship your product or refund your money, but they don't.
Everyone, don't take my word for it... read the 100 or so recent Facebook Team Express reviews (or) the few recent Yelp reviews.
DON'T BUY ANYTHING FROM THESE SCUMBAGS!!
They are scamming EVERYONE!! I'm reporting them to the Texas & Missouri Attorney General's Office(s). They need to be shut down!! They were bought out a few months ago - not the same company anymore.
Pure FRAUD!!Helpful 2Thanks 0Love this 0Oh no 0 - Matt W.Warren Air Force Base, WY02Nov 20, 2021
Terrible place to order things from!
Ordered shoes for my son paid for overnight delivery and you guessed it they didn't arrive on time team express told me it's not their fault but fed ex fault whatever happened to doing what you said you were going to do? They won't refund me my money for shipping as they say it's not their responsibility.
If you can get your stuff else where unless you like paying for bad customer serviceHelpful 0Thanks 0Love this 0Oh no 0 - Fminus F.Chino Hills, CA52171Feb 11, 2019
LOTS of products, even though horrible navigation on the website, great prices, and fast shipping (if in stock), but if you EVER run into an issue, LOOKOUT!
Worst customer service ever, both on the email and phone side. Hopefully you will never have to experience this.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Charles C.
Feb 14, 2019
Hello,
Thank you for your review. We are sorry to hear about your poor experience. Please know we are willing to make this situation right. If you could please call our customer service department at 855-397-8170 one of our representatives would be happy to speak with you. We are open Monday - Friday 7:00am-6:00pm and Saturday from 8:00-4:00 CST.
Thank you. - Stan L.Marietta, GA01Mar 9, 2020
I purchased some baseball pants for my son- need to return 1 that doesn't fit- I've been trying to contact them via email and get no responses...after 2 weeks I got a response and have responded to that one 3 times and they have gone dark again.
BUYERS should look elsewhere- prices are good but service is awful- no way to return - no responses after almost 30 daysHelpful 1Thanks 0Love this 0Oh no 0 - W B.San Antonio, TX1652712Apr 12, 2017
I wrote to Team Express to give them a chance to correct their deceptive policies. I originally wanted to buy one pair of compression pants for my son. When I saw the code for free shipping over $99 and 15% off, I decided to expand my purchase to $141.00. When it came time to use the code, it would not work, stating all of the items in my basket were ineligible for the offer.
What a colossal waste of time.
I had never purchased from Team Express before and would be very hard pressed to ever try them again in the future. Here is what I wrote to them, and their response:
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Subject: Abandoning $141.00 order
I am very disappointed to abandon my order. Code: JWX5TXH9 does not work. It was supposed to be for free shipping over $99 and 15% off. I was very excited about my selections; however, if you will not honor the offer, I am not purchasing.
(2) 1253817MBW Under Armour Youth HeatGear Armour 4" Compression Short SIZE M COLOR BW $29.74
(1) 12590742XLBLK Under Armour Men's Assist Short SIZE 2XL COLOR BLK $19.87
(1) 12590742XLBGD Under Armour Men's Assist Short SIZE 2XL COLOR BGD $19.87
(1) 12574702XLBLK Under Armour Men's HeatGear Armour 6" Compression Short SIZE 2XL COLOR BLK $14.87
(1) 12574702XLROY Under Armour Men's HeatGear Armour 6" Compression Short SIZE 2XL COLOR ROY $14.87
(1) 1239353BLK Under Armour Medium Hustle Bag COLOR BLK $24.86
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Unfortunately all of these items do indicate on their product pages that they are excluded from product discounts. Along with this item 1259074 does also indicate on it's product page that it is not eligible for free shipping promotions. Please let us know if you have any additional questions.
Team Express strives to provide you with the best selection, price, service and warranty available. Your complete satisfaction is our goal. If we have met our goal, please tell a friend. If not, tell us!
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Yes, I did tell them that they did not meet their goal and they don't give a sh--. Therefore, I'm telling my friends, and the world.Helpful 1Thanks 0Love this 0Oh no 0 - Tamara W.Houston, TX013Oct 23, 2017
My first time purchasing online and did not go well. After placing order my item should be shipped within 6 days. 10 days later my order was still processing. Contacted customer service who said he would check with vendor but is off the next day so call in and someone will be able to assist me. The next day I get an email stating my order had been cancelled but no reason why. I called customer service and she said they had to cancel a lot of their orders because the vendor's products were delayed so that made them delayed as well. I expressed I understood but I really needed my item and it took over a week before I even heard anything so I probably won't do business with them again and she says, "Ok" as if she could care less. Not great customer service but I did receive my refund in 2 business days when she said it's 5-7 business days.
Helpful 2Thanks 0Love this 0Oh no 0 - Rick S.Los Angeles, CA173Dec 28, 2017
This is a total scam of a company. Placed an order for 2 baseball pants on 12/11/17 and shows 3 days to ship from factory. now it's 12/27 and Team express can't figure out where what or why. They have no direct contact with the company that they advertise their clothing for. Emails don't get returned. customers service reps don't follow up or return calls. Yet they charge your credit card day 1 and don't have a clue when your merchandise will ship.
Yes, all these negative reviews can't be wrong. Stay far far away and look elsewhere for your team sports.Helpful 2Thanks 0Love this 0Oh no 0 - Jason D.Aliso Viejo, CA6548Jun 9, 2015
Seems to have real issues. Several calls while holding for over an hour have gone unanswered. Emails have gone unreturned. And this has been the case for several weeks if not more. It's so weird, they have been very strong in the past.
Ordered something that was said to be in by middle of May, it has yet to ship and I can't get any confirmation on anything since I can't contact anyone. It just seems crazy to be going on so long.
I'll update my review if something changes but for now long wait times, no email response and lack of info on product force a one star review.Helpful 5Thanks 0Love this 0Oh no 0
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