Storing

I had an excellent experience until a lamp and a box containing family heirlooms from my great grandmother went missing. I expected the team to make an attempt to help me locate them, but instead they simply took a cursory look at unit where my items had been stored and another unit and told me that "the investigation is complete." I was absolutely shocked and suggested several other ways that they might track down the items and even offered to come to Milton Keynes myself, but they refused to acknowledge this or engage with me at all on the topic, and repeated only "our investigation is complete."

I would say simply checking an empty storage unit is far from a thorough or complete investigation for irreplaceable family heirlooms, and I would expect that a storage company would pride themselves on being trustworthy and dedicated to returning customers' items. I find this appalling, and I hope that the team will take their business seriously and help me locate my missing items.

Well we used these to store our stuff whilst moving home. All was going well, until we just found out that their warehouse has just been burnt down. Fire started next door. maybe not their fault but what fire prevention/suppression do they use. NONE quite obviously. We've lost everything!!! So if you want to use them, take out extra insurance.

WARNING: DO NOT USE STORING.COM - UNTRUSTWORTHY
When my father died, I was devastated. I put his belongings into storage as I could not fit them into my tiny flat and could not face trying to work out what to sell and what I could afford to keep. I chose Storing.com as they looked like a sensible and responsible medium sized storage company. I also stored some of my musical equipment and musical composition work.
I am a musician and although I have had significant successes, my income is patchy, so I found paying the additional storage charges difficult. However, I was in regular communication with Storing.com and at this stage they were helpful and understanding. I knew I had to sort out what was in storage so I borrowed the money to pay what I owed.
I discussed it with Storing.com on the telephone and by email and paid the outstanding amount together with an additional fee for three additional days until I could arrange collection. Even while I was agreeing this with Storing.com and making payment, they were either in the process of or had already destroyed my belongings. Everything that was left of my mother and father, together with some valuable work in progress and musical instruments of mine were simply destroyed.
Storing.com have refused to deal properly with the situation, refused to tell me who destroyed what was there and how (in case I can recover anything). After initially refusing to correspond with me they eventually very reluctantly passed me on to their insurers. They still refuse to tell me what happened to my belongings or provide any evidence of their destruction or where they were sent to. They are now not even providing necessary information to their insurance company.
This has been going on since the end of July this year. In other words, they are not accepting responsibility for what is at best a heart-breaking and very expensive mistake. I will bring legal proceedings if they do not resolve the situation, and luckily, I do have good legal connections. However, if you are considering using their service, please bear this story in mind. I have suffered considerable loss both of items very dear to me and my family, my work, musical equipment and items of value.

They made the process completely hassle free by delivering a storage unit to me so I could fill it and then collecting it and taking it back to their site. I didn't have to hire a van or make several trips to cart all my stuff in my car and the collection service was free so it also saved me money as well as any hassle. I found all the people I dealt with very polite including the guys who came with the Storing van.

"A big thank you to yourself and the team at Storing.com. You certainly made moving a pleasant experience and a great deal easier. I was also impressed with your prices as well as the service level of everyone involved. I will certainly be calling on Storing.com again in the future and would happily recommend the company to others in the meantime"