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About the Business
Business owner information
David C.
Stoneyard® Thin Veneer is the natural thin stone veneer that architects, designers, builders, masons and homeowners use to highlight real stone on walls, foundations, chimneys, fireplaces and any other vertical areas.
Location & Hours
Littleton, MA 01460
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William N.Boston, MA1123Apr 26, 2023Great place, and terrific quality stone!
David was very knowledgeable and I would go back there any any day.
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Eric A.Manhattan, NY044Oct 14, 2021Based on the photos on their website I selected stone veneer to be used for the sides of my house and my mason bought the stone I selected. I chose square and rec for a look that would match the shingles on my house.
The stones are not square and rec- they're random shapes vaguely square or rectangular but not straight lines and right angles.
Their website does say, if you click on a particular photo, "Stones in photos have been field-trimmed." But there are no photos of what the stones look like untrimmed, and no explanation of exactly what that means.
My walls do look okay but it's not what I expected and I believe I was misled. Why didn't they put photos of untrimmed stones on their website so customers can see what the actual stones would look like?Helpful 0Thanks 0Love this 0Oh no 0- Lou G.Middlesex, MA573Oct 27, 2017
Jim, the sales guy, was great when we bought our stone for our new fireplace. After the job was complete, our installer showed us we had 2 full, unopened boxes left over and informed us one of the boxes was very damaged upon arrival. I sure wished he informed us of the damaged product immediately.
Anyway, project complete, I contacted David, the manager at Stoneyard, and explained this all to him and he said there was nothing he could do. No returns on the unopened boxes of stone, no credit on the damaged product NOTHING! I would have been fine with a restocking fee but he said no...nothing...NOTHING HE COULD DO. Well, that totally sucks. The stone is a beautiful mix of light to mid toned grays and I'm sure he could sell it with a similar batch.
NOTHING HE COULD DO = suck customer satisfaction.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Service S.
Nov 8, 2017
Hello Lou,
I am very sorry that you were not satisfied with the customer service you received. Your customer experience is something that is very important to us, and complaints are not something that we take lightly.
It is the policy of our company, as well as the policy for many in the industry, that we do not take returns on natural stone products. Our terms and conditions are spelled out in detail on all orders.
With any natural stone material, it is recommended that an average of 10-20% extra material is purchased to allow for cutting, trimming, and breakage that can happen during installation. This product in particular comes from an allotted batch or "lot" to keep similar color variations that happen naturally within the stone together. This is another reason why purchasing extra material is important. Sourcing replacements from the same lot can be very difficult and not always possible.
Should any breakage or damage happen during transit we would be happy to replace the stone with new material. All that we require is photos of the damage and return of the damaged material. We would be happy to help you coordinate this if you so wish.
We are pleased that your project has turned out well and that you are happy with how the stone looks. - Phil J.Harrison, ME08011Jul 20, 2010First to Review
By far the greatest selection of high-quality stone I have ever seen. The service level is high. Definitely a great choice. I will return any time I need stone products.
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