Steve’s Plumbing & A/C Service
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Steve’s Plumbing & A/C Service
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Highlights from the Business
34 years in business
Emergency services
Locally owned & operated
24/7 Availability
Satisfaction guaranteed
On-time guaranteed
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Services Offered
Verified by Business
Review Highlights
“I continue to use Steve's plumbing, and have been happy with the high quality and very professional services!” in 105 reviews
“Kudos to Jacob, Kaalai, Guy, Collin, Cheryl, Sally, and Jayme for providing such top-notch and friendly service.” in 10 reviews
“Thiago helped us with financing since we recently had a death in the family and didn't expect the costs on top of funeral expenses...” in 6 reviews
About the Business
Business owner information
Steve H.
*$79 AC TUNE UP* Includes: Measuring Refrigerant Charge, Inspecting Refrigerant Leaks, Checking Electrical Connections And Tightening As Needed,Inspecting And Cleaning Indoor And Outdoor Condenser And Evaporator Coil, Cleaning Condensate Drip Pan And Drain Line, Checking And Cleaning Thermostat, Measuring Airflow Temperatures And Pressure, Testing Safety Controls
Location & Hours
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Recommended Reviews
Overall rating
176 reviews
5 stars
4 stars
3 stars
2 stars
1 star
Gloria S.Carlsbad Village, Carlsbad, CA0829Apr 18, 2024Jason from Steve's Plunbing was on time and went above and beyond. The yearly water heater service was much needed and the price reasonable. My smoke alarm was beeping and he took care of it for me by replacing the battery. He did not have to do that. I recommend their services
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Bella S.Kihei, HI1682Nov 25, 2023Thank you Matthew for your hard work today helping us with 2 toilet related issues! I continue to use Steve's plumbing, and have been happy with the high quality and very professional services! Everyone I talk to
Is helpful, kind and has aloha! Thank you guys!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Diana S.
Dec 15, 2023
Aloha Bella,
We are incredibly grateful that you took the time out to leave us a 5-Star review. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. It's always amazing to hear how great of a service you have received by Matthew. We pride ourselves on providing all customer's quality customer service. We're so happy to hear that you enjoy our service.
Mahalo again and we look forward to serving you for many years to come!
Best Regards,
Diana Samson
Office Supervisor
Steve's Plumbing & A/C Service
Paul J.HI, HI011Feb 17, 2024Ryan, the technician who came to our home for the estimate, was knowledgeable, professional, and friendly. We were confident that he knew exactly what he was doing and that he would make sure that the job was done correctly and done well. Similarly, Kim, who apparently was responsible for sales in the office, did his best to make the project affordable for us. However, the initial estimates (5 different options) were far from affordable. In fact, the "Premium One & Done"--the most expensive of the 5--was more than twice the median of the estimates we received from other contractors. Kim did offer to reduce one estimate by about $4,000, but it was (regrettably) still several thousand dollars more than we wanted to spend. If your budget is not an issue, then by all means go with these guys; but know that there are equally viable and more affordable alternatives out there.
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Diana S.
Apr 9, 2024
Aloha Paul,
Thank you for sharing your feedback and we do apologize that your experience with us has made you feel this way. We value all customer experience as it helps us make the proper adjustments to remain a viable and dependable company. Here at Steve's Plumbing & A/C Service it is our purpose to treat our customers as family by providing proven options, world-class service and a peace of mind. We will do this with honesty, integrity, and loyalty for our company and the communities we serve. Our prices here are job based and we do not charge hourly, but most importantly we give you the most upfront cost that requires your approval before any work is done, so that there is never a concern. We would appreciate another chance to earn your business. Please feel free to contact me at 808-485-5325 or if you prefer you can email me at Diana.Samson@stevesplumbingac.com so we can assist you.
Looking forward to hearing from you.
Mahalo,
Diana Samson
Office Supervisor
Steve's Plumbing & A/C Service
Tim G.Ontario, CA6421Dec 5, 2023Had a great experience with Jesse and Aaron. They came over clean, with gloves, and covers for their shoes. Good vibes and helped me to find a solution that worked for us. Highly recommend. Appreciate all the help.
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Diana S.
Dec 15, 2023
Aloha Tim,
We are incredibly grateful that you took the time out to leave us a 5-Star review. It's always amazing to hear how great of a service you have received by Jesse and Aaron. It is our goal to provide all customers with the best service there is. I made sure that they got the recognition they deserved. They were really happy to see your review.
Mahalo again for allowing us to serve you and we hope to serve you again in the future.
Sincerely,
Diana Samson
Office Supervisor
Steve's Plumbing & A/C Service- HawaiiBoy50 H.Urban Honolulu, HI04Feb 21, 2024
I needed my Solar Water Heater Relocated about 15 feet away so the contractors could bust up and remove my old delapidated lanai slab.
Technician Zachary BrownField said our water Heater needed repalcing due to rust and age. I said ok. He relocated the heater and connected plumbing and the electric. Had me sign his "Pad" NOT showing me the total, but saying it would be $15 - I asked "hundred?" verified that; I signed and he charged it on my card. When I saw the emailed "contract" the Bill was for $15,775,24 !!
These guys are THIEVES - do NOT hire !! RUN FOR THE NEAREST EXIT!Helpful 0Thanks 1Love this 0Oh no 0Business owner information
Diana S.
Apr 9, 2024
Aloha HawaiiBoy,
Thank you for bringing this matter to our attention. I’m really sorry to hear that you’ve had a less than stellar experience with our service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around. We would like the opportunity to talk and investigate your feedback further. I can’t imagine how this may have happened, but if you allow us the chance to speak with you at your earliest convenience, we would like to make it right so we can get this sorted. Kindly give our office a call at 808-485-5325 or if you prefer please email me at Diana.Samson@stevesplumbingac.com so we can assist you.
We hope to hear from you soon.
Respectfully,
Diana Samson
Office Supervisor
Steve's Plumbing & A/C Service - Ann T.San Rafael, CA08Jan 25, 2024
**Avoid Steve's Plumbing!**
This company charges outrageous prices. They look for things to fix and try to convince you that your whole house needs re-plumbing. We recently broke an old faucet fixture handle. Nothing was leaking, just needed a new faucet. They wanted to charge just over $5,000.00. Yes, you read that correctly, $5,000.00! We said, WTF, and they backed off and said they had two other proposals the cheapest being $1,200.00 and that included a 1 year warranty. I don't know a reliable tradesman that doesn't warranty their workmanship for a year but to charge extra for that is ridiculous. We landed up getting the faucet replaced and the pipes and p-trap under the sink replaced for under $500.00 including all parts. Do not use this company unless you have money to burn!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Diana S.
Apr 9, 2024
Aloha Ann,
Thank you for sharing your feedback and we do apologize that your experience with us has made you feel this way. Our prices here are job based and we do not charge hourly, but most importantly we give you the most upfront cost that requires your approval before any work is done, so that there is never a concern. Here at Steve's Plumbing and AC Service, our core values "Honesty, Integrity, Teamwork, and Quality" are put into every service that we provide. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Kindly give us a call at 808-485-5325 at your earliest convenience, if you prefer please email me at Diana.Samson@stevesplumbingac.com so we can assist you.
We hope to hear from you soon.
Mahalo,
Diana Samson
Office Supervisor
Steve's Plumbing & A/C Service - Jay M.Woodland Hills, Woodland Hills, CA04Dec 30, 2023
Buyer beware. They offered a "free estimate" that ended up being$795.00 if we wanted the plumber to do anything.
It's free to have a plumber show up at your house. Anything After that it's $750.00.....
That's called bait and switch.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Diana S.
Jan 12, 2024
Aloha Jay,
Thank you for sharing your feedback and I’m sorry to hear about your disappointment with our prices. Our prices here are job based and we do not charge hourly, but most importantly we give you the most upfront cost that requires your approval before any work is done, so that there is never a concern. Here at Steve's Plumbing and AC Service, our core values "Honesty, Integrity, Teamwork, and Quality" are put into every service that we provide. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Kindly give us a call at 808-485-5325 at your earliest convenience, if you prefer please email me at diana@stevesplumbingoahu.com so we can assist you.
We hope to hear from you soon.
Sincerely,
Diana Samson
Office Supervisor
Steve's Plumbing & A/C Service - Ms B.Kihei, HI01217Oct 6, 2023Updated review
UPDATE 1 Year Later
NEGATIVE 5 Stars!
Steve's Plumbing MADE and LEFT home Uninhabitable!
* WARNING * HIRE AT OWN RISK * WARNING *
New Management is as Dishonest as Old Management!
They created a disaster of my property and are NOT WILLING TO MAKE IT RIGHT.
Contrary to their TV advertisement where the owner says:
https://www.youtube.com/watch?v=jMYa1AcH8Wk
"It's Done Right, We make it right or its free at Steve's Plumbing Service"
Dishonest and False advertising!
After disconnecting water and digging trenches to install Replacement water lines they claimed they were ordered by Maui Count to STOP as Steve's Plumbing failed TO OBTAIN PERMITS required by CONTRACT AND COUNTY CODE.
Still NO WATER for over a YEAR!
DESTROYED LANDSCAPING
UNABLE TO RENT
UNABLE TO SELL
Significant Financial Damages and FINE accruing.
No other plumbing company is willing to do job due to pending litigation.
Steve's Plumbing rejected a FAIR settlement offer from me weeks ago, Steve's Plumbing only offering to return deposit with no restitution or repair for the damages they made!
See them in court NEXT YEAR, November 2024.
* WARNING * HIRE AT OWN RISK * Be safe call some other company.
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Diana S.
Aug 25, 2022
Aloha Ms. B,
Thank you for sharing your feedback. We are very sorry to hear that we did not meet your expectations. We pride ourselves on providing all customers with the highest level of quality of service. We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. Unfortunately, I am not able to find you in our system. Let's get on a call and address this ASAP, we value your business. Please contact us at 808-485-5325 or if you prefer you can email me here at diana@stevesplumbingoahu.com.
We hope to hear from you soon.
Respectfully,
Diana Samson
Steve's Plumbing & A/C ServiceAug 25, 2022Previous reviewA management staff of incompetent LIARS.
in contract: "We will pull all permits required for work to be performed.", "Once estimates are approved , permit application will be submitted"
Steve's Plumbing was hired to replace waterlines and obtain ALL permits as they agreed in the written contract. They were paid a $23,000.00 deposit.
They began work disconnecting the existing water line digging trenches throughout the yard and then they received a STOP WORK order from Maui county for not obtaining necessary permits! They left the job with trenching through out my property and NO water and no willingness or plan to correct their mess and damages.
Do NOT TRUST Steve's Plumbing. THEY ARE INCOMPETENT Scoundrels'.
OBVIOUSELY, I do NOT recommend Steve's Plumbing and you should avoid Steve's Plumbing at all cost!
DISREGUARD the "Business Owners" response bellow as a canned response, She does not accept or return phone call or emails.
*****
Two plus weeks and Now a holiday weekend and NO WATER and NO RESPONSE from Cowardly Management!
*********
Now more than a MONTH since Steve's Plumbing broke the contract abandoned job, leaving house with No Water!
Now the 'temporary' trench covers are breaking down risking severe tire and auto damage. AND still no response from management or their 'Attorney'. - Paul A.San Francisco, CA02Nov 27, 2023
These people are ridiculous. This marks the 3rd or 4th time they told me that they would be out--made me wait around all day-- and then at the end of they day say they are not going to be able to make it.
They have serious dispatch/organization problems.
That said, the technicians, if you ever see one...are pretty nice.
Calling Allen's now.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Diana S.
Dec 15, 2023
Aloha Paul,
I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We do apologize that your experience with us has made you feel this way. Here at Steve's Plumbing and AC, we strive to provide you with the best services while keeping the quality top notch.We will use the feedback to make us better and to ensure this doesn’t happen again. We understand that you may be frustrated, but if you could please give us the opportunity to correct the issue with our service. We would love to make it right! Kindly give our office a call at 808-485-5325 or if you prefer please email me at diana@stevesplumbingoahu.com so we can assist you.
We hope to hear from you soon.
Respectfully,
Diana Samson
Office Supervisor
Steve's Plumbing & A/C Service 
Christopher B.Kahului, HI23078Dec 28, 2022This is by far the worst run business I have ever dealt with. They set an appointment with you, call you during your appointment window saying they are running behind. Schedule you a couple of days later, and guess what, they'll be running late again!
Their AC work was reckless and I am still trying to have that fixed. Their staff seems to turn over so frequently because they are overwhelmed by growing too fast.
I am a very fair person and I was trying to give them a second chance but there is just no helping these guys..
Helpful 2Thanks 1Love this 1Oh no 2Business owner information
Diana S.
Jan 19, 2023
Aloha Christopher,
Thank you for sharing your feedback. We are very sorry to hear that we did not meet your expectations. We pride ourselves on providing all customers with the highest level of quality of service. We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. Unfortunately, I am not able to find you in our system. Let's get on a call and address this ASAP, we value your business. Please contact us at 808-485-5325 or if you prefer you can email me here at diana@stevesplumbingoahu.com.
Looking forward to hearing from you.
Sincerely,
Diana Samson
Steve's Plumbing & A/C Service
