Starbucks

This location is convenient however the configuration is an absolute nightmare and cluster as it is next to a Chick-fil-A. I digress lol.

The AM crew here are rockstars and I've never had an issue in the years I've returned. My orders are always right, and as hunger pangs strike, they always have my pastry and/or sandwich.

I was happy to see that they had the Starbucks Jeweled Tumbler 24oz in Rose Gold in stock :)

Keep up the good work, Vista Gardens! Keep those smiles shining, and thank you for getting us in and out in your drive thru!

Horrible and inconsiderate! Messed up by order and slammed the window on my face when I was telling her the correct order. Olga the store manager did absolutely nothing to right this wrong and neither did Nick the area manager. All I got was "sorry we couldn't do anything." I have been a customer at this location for so long. Not to mention the girl even took my money and never refunded me when my receipt stated it was supposed to be a cash refund. I have had no problem with any other staff expect this lady because she decided to explode on me!

It took a while for my second drink in my mobile order to be ready. The drive thru line was swamped.

Once I got it, it wasn't as good as other locations. I didn't finish it. Only reason I didn't have them remake it because of the wait. I just doubt I would return to this location.

I decided not to order. After waiting in drive thru after 7 cars, the experience was not a good one. I get the window the cashiers says good morning welcome to Starbucks and then radio silence for 5 mins. Then says good morning again and again nothing. I ask if she was ready for order and then she respond what can I get for you.

I went on to place my order and she seemed distracted and did not do a good job answering my questions. I decided to go elsewhere.

I come to this Starbucks quite often and have been coming over 10 years or so, as it's pretty close to my job. Initially, when I first started going they had a great group of baristas. However, over the last couple years, I haven't really been feeling the vibe. The music is always loud and parking isn't always great...the drive thru is always crazy. I think overall the way the area is set up, isn't the best.
Staff dont really take the time for their customers. So I started mobile ordering ....this helped avoid the line. It usually takes them quite a while to have my order ready, which I thought mobile order could help avoid.
Today I decided to order something and realized I had never reviewed this location. My experience today doesn't really impact my rating, but I definitely have it three starts because of the one barista that usually does a good job with my drinks (unfortunately I can't remember his name). Today, however, I didn't have such a great experience.. .once again I ordered ahead via mobile order and waited about 7 mins for my drink. Then, I saw the barista make my drink, which was about 2/3 full (ordered a trenta) then used ice to fill the rest...what a rip off. I didn't say anything because I had to get back to work. But the fact that I paid $6 for a drink that was filled with ice really erked me.
So if it wasn't for the usual guy that's they in the morning, this Starbucks probably wouldn't get there stars.

We frequent Starbucks pretty often both locally and while traveling. The customer service and attitudes are great every where else, except this particular location. I would like to note 2 recent in events:

1) I went to pick up my confine order and could see it sitting behind the plexiglass, but couldn't reach it. I said excuse me 4 times to a barista standing there, saw her look my direction, then back down while doing basically nothing. If I could have reached it I would have just gotten it myself. I stood and waiting for 7 minutes before another barista eventually and begrudgingly asked my name and gave me my order.

2) The morning of the last snow we received about 2 weeks ago, I looked online to see if they were open and it said they were. I pulled up and walked to the door and didn't see a sign stating they were closed so I tried to open the door. I had no problem that they were closed, but instead of saying we're closed, they yelled through door, "go home." This is the most unprofessional and borderline ghetto Starbucks I have been to in or outside the U.S. They are the opposite of what the brand represents.

This place is disgusting the crew is so lazy and even when you ask them nicely to fix your order they give you a nasty face! I did not pay extra for you to decide not to include everything I paid for in my drink ‍

This was my first visit to this location and prob my last because I'm never in this area anyway.

There was literally nobody in line or waiting for anything when I walked in to order. The person making the beverages told me to hold on while he made the orders for the drive through. I held on for about 10 minutes before an employee slowly strolled from the back and nicely took my order. I asked her about one of the drinks and she said it was popular with people but she hadn't tried it (didn't help me at all). She took my order which was a toasted white chocolate mocha frappe and nothing else.

10 minutes after ordering, the drink maker comes from the back room with my drink in hand. He hands it to me and I immediately notice that my frappe is more like milk! How is my drink melted already and I just received it!!!! Also, what was he doing with my drink in the back!!! Questions that need answers!

In other news, they have plenty of seating in the restaurant and a nice fenced in outside seating area on the side of the restaurant. They also have a drive through.

I go to Starbucks all over this country when I travel and I order the same drink, the same way each time. A tall Frappuccino with two extra scoops of ice in a venti cup. I don't do it to get a bigger drink for a cheaper price. I do it because I don't like for my drink to melt down too quickly.

While at a different Starbucks, more than a year ago, a sales clerk suggested that we put my drink in a venti cup, since they'll throw the rest of it out anyway. I thought that was a good idea and that's how I've ordered it ever since.

Today, I go into this Starbucks and they tell me that if I wanted a venti, I should have ordered a venti. Never have I ever in over a year, had anyone to complain about what I ordered or how I order it.

The fact is, you're giving me the venti cup and so why pour the remainder of the product down the drain? They decided to give me the venti cup with the exact amount of a tall and tell me that this is customary practice. If it were customary practice then they would do it like this at EVERY other Starbucks I've visited and not just this one.

This Starbucks is in an African-American community and has a crew reflective of its customer base. Why do we have different rules in communities that serve our people and we don't even recognize it?

I politely asked for my money back. Not only did they lose a sale, they threw good product down the drain and got a bad review.

I WISH black people, my people, knew what good customer service looked like.

I had a decent experience in this Starbucks today. I ordered a specialty coffee and two food items - a blueberry scone and blueberry muffin. I'm not sure if the cashier was new but I realized after waiting for a little while that I hadn't received my muffin. When I checked with the cashier she informed me she never rung up my muffin. No worries. She charged me for it and I paid and went to the end of the counter to wait. I think I waited like 5-7 minutes for my muffin and the place wasn't even busy. I finally mentioned something to one of the baristas making the drinks and he was able to get someone to give me the muffin. On a more positive note, the baristas making the drinks were really good. They knew what they were doing and were helpful.