Starbucks

Worst Starbucks I've ever been to. This was my 2nd time giving them a try. Never again. First time I got 2 drinks. Neither were what we ordered. Same this time. It's always just watered down coffee with a sprinkle of sugar. Why is it so hard for this coffee place to make coffee?! McDonald's coffee is better than this location. Starbucks is too expensive to be messing up like this.

Alexandria was fast fun and friendly. I appreciate how efficient and cordial the transaction was. My order was right and the area was clean and accessible.

Drive -thru service fast friendly staff! Caffe Latte with whipped cream chocolate drizzle can start your day off!!!

Just made an on-line order at 7:30 pm. The store is suppose to be open to 9:30. We go there to pick up our order that went through and they say they don't have it and they are closing (8pm). So 3 drinks paid for that we did not get. And they blew us off.

the barista working today was unbelievably rude to me after making my drink wrong. i was very nice and asked kindly for it to be remade and he proceeded to belittle me and tell me "i ordered it wrong" which i know for a fact i didn't order it wrong because i work at starbucks myself and get the same drink every time! i don't know if he was having a bad day or what but i did not appreciate it.

The company I work for mentioned Starbucks among businesses as good places to work. Starbucks came up in our discussions about good customer services. And finally the company was mentioned because of its cleanliness and restrooms. Boy have they slipped since then to a place I hope we never land. The service the wife and I got over the past few weeks has been a nightmare. Yesterday I come to the drive through and I wait and wait and wait. 4 minutes tick by and finally I drive to the window and wait some more. I drive around front pausing to see if they are open. I can see workers inside; though only two. I drive back around the building to find that a couple more cars have lined up in the drive through. I park my car in front of the service window. Here I tell the employee what I wanted to order at the intercom. She tells me that they don't have what I'm here for and I drive away. More and more they are out of the products I want. I think they are having problems hiring people. I know that they have rent to pay and as a result need to keep their doors open but what is that costing them in terms of their reputation? As much as they charge for the drinks, they have to find ways to keep their service levels up. Right now there are three Starbucks on Broad Street. I've only shopped at two of them and they share the same low quality service. I hope they find their way before I find another coffee shop to patronize. I have the Starbucks app on my phone but I'm not sure for how long.

The staff here is very nice. They do a good job of making drinks the same way every time. They are often out of a lot of things because of the shortage so be sure to check the app before you head there to see if they have the drink you want.

My daughter ordered from my phone and it was not what she order. They blended the drizzle into the frap

This Starbucks location is typically quite busy. A tip would be to grab lunch next door at Sababa and then go in for the coffee. At times I've done a mobile order as well to help cut down the wait time. The staff is extremely friendly and works hard to keep up with the flow of cars in the drive thru, but exiting the location can be a challenge due to the shopping center's design.

I think Starbucks has shifted their customer service focus to drive thru and is slacking on teaching basic face-to-face hospitality principles. If there is a customer who gets out of their car and is in front of you, you should be provided a service promptly and make every effort to expedite. Secondly, again if a customer is waiting in the store, service focus again should take priority to meet the needs of a customer directly in front of you. This is a common service principle. This occurred not only at this location, but several of the past stores I have been to. Starbucks- continue to teach your staff the importance of professionalism with customers directly and physically in front of you.