SpringHill Suites Denver Downtown

We enjoyed our stay this past weekend at this location. Rooms are clean and spacious. Great local literally across from the arena and plenty of scooters that you can take where ever you are headed to. Scooter ride worthy to MiLe High or Meow Wolf or Downtown. In other words good location.

This location also offer continental breakfast.

the only parking available for patrons is valley for $40 a night. Get your thrifty on and get the park wiz app and literally park in the parking lot between Speers and Laramie for $16. Easy walk and saves some money. Rates vary and this is not sponsored.

Stayed one night, my friend had rewards and got the stay free so that was nice. Walking distance from downtown by the train station and also walking distance to meow wolf. Both directions about 15 min. Room was nice and clean. Big with a desk and a couch and 2 beds. I like how it had a bed light. I didn't like how the fire alarm blinked, it was very bright and at night I saw it blinking even when my eyes where closed. Comp breakfast from 6-9:30 and a gym. Also free Wi-Fi. Gym has everything you need and was very pleasant. Lots for breakfast like oatmeal, granola, cereal, waffles, eggs, muffins, burritos and yogurt.

Day one:
Lost my cousin's reservation.
Luggage cart was broken.
Pool was closed.
Ice machines were broken.
This all happened and was noticed before we got to our room.
Day two:
In our room we noticed a small sign that says they charge $12/day for parking. (This is stated on their website.)
Doesn't matter if they can prove that you parked there or not. If you arrive in Uber or a taxi you will be charged for parking.
No soap in shower.
Water leaking through wall in carpet.
Pool reopened and my son and Neice were coughing, pink skin, pink and irradiated eyes. Took multiple showers, eye drops and tea with honey to feel better.
They didn't offer to move us to a different room. Never said they would try and fix the leak or call a plumber.
Assistant manager TORRENCE said they couldn't comp our stay because we made reservations through a third party, even though they had our credit card and could decide not to charge us for all the inconvenience with the pool. He promised to take off the parking few and didn't. I asked if they could get us a free stay at another one of their sister hotels under the Marriott in the future and he said no.
After I told the am about the pool I recommended he give new guests checking in a warning about the pool but it would be safer to close it. They didn't want to do that and refused to close the pool.
Day three:
During breakfast I noticed spider webs and chipped paint in the dining room, see attached pictures.
House keeping was every other day and they started knocking on doors at 8am and when you told them to come back later they would keep knocking.
During checkout they charged my mom and dad for all the rooms even though we told them not too and spent some time fixing that.
When it came to getting the parking fee taken off at checkout, Kelly at checkout just kept saying she didn't know anything about and kept asking for our credit card. She wasn't willing to call the assistant manager and ask. She just wanted our money. Didn't ask how our stay was, no manners and no customer service skills.

We stayed at this hotel because it was a "team" hotel for our daughter's softball tournament (the big CO Sparkler they have at the end of every June).

Pros - valet workers were extremely nice and very prompt, the gentleman at the front desk was very helpful upon checking in (I forget his name), and location is what you're paying for I'm assuming.

Cons - the valet was $40 without an option to self park - since it was a team hotel I didn't really have an option. As a random guest I don't know that I would opt for that.

Our fridge wasn't working properly so we had maintenance come out. He said he would be back in 5 min - waited almost an hour and nothing, but we had to leave. Didn't hear back so at 10pm on my way back I asked if it was fixed. They said yes, it wasn't. If my yogurt isn't cold, the fridge isn't working.

We received full housekeeping service the day after we checked in, no issues. On day 2 or 3 we didn't - which I understood we only received it every other day, so we asked a housekeeper who was waiting for the elevator if she would throw our trash. A few days later I also had to walk down a few doors to ask another gentleman if we could throw our trash in his bin because we hadn't received trash pick up. We checked in Sunday and by Thursday I asked for fresh towels (after not receiving any housekeeping) - No towels brought up so I called again. They finally arrived after about 40ish min. On Saturday we still hadn't received any housekeeping and I asked the front desk who said they would get full service up, great thank you, so we tossed the towels in a pile, however when we came back, still nothing. On Sunday (mind you we checked in the previous Sunday) I called asking for towels and toilet paper cuz we were out of both, and they said housekeeping wasn't in yet. I asked if there was something they could do as we needed to shower and check out. So they had a lady who worked the front desk being up towels and toilet paper.

When I talked to the front desk the lady who helped me said she was a weekend manager and didn't have the authority to make any decisions so she would have someone contact me on Monday. It's Wednesday and I had to call them. The gentleman who said he was the manager said he would call back. Instead of calling back someone emailed me a list of housekeeping dates and seemed unbothered. To which I responded and showed him these photos and that his dates were incorrect because we would not have this many towels or this much garbage piled up. Also, my daughter made the beds (which isn't a big deal, but don't offer housekeeping then).

Lastly, they are supposed to offer breakfast, however all of the days we went down they did not have any hot items available (I believe they were getting more made, but it took too long and we had to leave). They were constantly out of the hot items and also simple things like bananas. We are breakfast there once.

Overall, I personally wouldn't stay here again.

This hotel was perfect. Clean and quiet with plenty of room for us to spread out. The breakfast was great and the hotel staff were so considerate when I got sick. We will definitely be back. And the valet parking is expensive but absolutely worth the peace of mind knowing my car was tucked away in their parking garage and not in a public lot.

Prices for hotels in Denver at the end of April were EXPENSIVE. Luckily, I was able to use my credit card points, so it didn't seem as bad. Otherwise, it would have been about $250 a night.

It's not for nothing though. The location of this SpringHill is great. The Pepsi center is right there, and there are a bunch of restaurants/bars (LoDo) nearby, about a 5-10 minute walk. The 16th Street Mall is about a 20-minute walk.

Pros:
1. Location, location, location! (as mentioned above)
2. Good breakfast. Might even be the best continental breakfast I've eaten at the hotel. They have breakfast meats (varies each day), scrambled eggs, pastries, toast, bagels, fruit, yogurt, waffles, and on weekdays, they have a simple meat/cheese platter
3. Rooms feel spacious and clean
4. Bathroom is bright and spacey

Cons:
1. Toilet seat had a drop of urine on it when we arrived. Makes you wonder what else they don't clean, but I really didn't want to go down that road
2. Uncomfortable pillows

Overall, there aren't enough cons to keep me from staying here again the next time I visit Denver.

Horrendous Customer Service. Manager JT Cockerill provided the worst customer service experience I've had at a Marriott property and I will never stay here again. I spend hours on the phone with Corporate Marriott solving my relatively simple issue because JT Cockerill refused to be of help and was dismissive in the process. If this is how the SpringHill Suites Denver Downtown treats a loyal Platinum Elite Marriott member then beware how they'll treat you. Stay somewhere where you'll be valued and treated well instead.

This is the worst Marriott experience I have ever had and this is coming from a platinum member who's stayed at hundreds of Marriott hotels. They had so many slip ups for a one night stay I don't even know how that's possible.

1. They charged us $75 for a pet fee even though our dog is a service animal and we literally just done all the paperwork not even 24 hours prior.
2. We have five free upgrades and even though I had requested at check in, the front desk lady ignored my request.
3. They locked us out of our room stating that the cards automatically lock out at a certain time, which I know is a lie. I've stayed at enough Marriott hotels that I know the cards are programmed to whatever time they set. The worst isn't that I was locked out but that I was lied to.
4. I don't know if this is due to Covid but they literally nickled and dimed us for every little thing. For water. For coffee. Things that platinum members usually get for free.
5. Free breakfast means yogurt and hard boiled eggs. Seriously?

Marriott, do better. I'm considering transferring my platinum membership to the Hilton hotel group instead because of this experience.

I booked the wrong dates for our stay (slam palm of hand to forehead). Cue the pit in stomach. Without hesitating, the staff accommodated us by finding a room. Kudos to that!! I find Marriott properties tend to be "on it" and make their guests feel welcome and do what they can go about and beyond.

Also, this property (as are many Marriotts) is strategically placed in a good location. Walking distance to shops and restaurants is always a bonus!

We will definitely stay here again when in Denver!

Great location downtown; you can have your car parked (valet - $40 a day...would be nice to have an option to use or not use) and walk to where you need to go. Tried out the new restaurant across the courtyard and enjoyed a complimentary beverage and yummy salad. Room was spacious and the AC very quiet. Breakfast was good - I usually eat oatmeal and this location had by far the most toppings you could want for your hot cereal! Overall, a little pricy to stay here but you know what, you get what you pay for!