SpringHill Suites Baltimore BWI Airport

Called the hotel from BWI and they sent a Hilton courtesy van to pick us up. Took about 15-20 minutes. Wait on the arrivals level outer curb, in area 7. If you drive in, the hotel has on-site parking for $10/day.

The lobby is a fair size, check in was very quick and easy. The receptionist was delightful. We interacted with many staff during our stay- housekeeping, reception, drivers, breakfast - they were all very pleasant.

The hotel corridors are a bit chilly, so bring a sweater. The room was warm and humidity very dry. You're going to want to drink lots of water and apply skin moisturizer. The room included a TV that can be viewed from the sleep sofa or bed area. Microwave, fridge, wet bar, coffee/tea service and ice bucket are in an alcove near the door. A desk is across from the microwave with both trash and recycling bin.

The bathroom was a bit older, but clean. Towels aren't soft, but are absorbent. Shampoo, conditioner, body wash are multi-use mounted inside shower. We asked to have the tub drain 'snaked' and they did it same day! TP is one step up from scotts single ply. One bar of soap and lotion by the sink. This area is tucked away near the bed, behind the closet.

Some furniture in the lobby and breakfast area are showing age, but housekeeping keeps it clean. The halls and elevators were also tidy. Breakfast includes waffles, fresh and dried fruits, yogurts, milk, cold cereal and oatmeal (plus add-ins), eggs (add-ins for these too) sausage, muffins, bagels, and other such items, an assortment of spreads like nutella, honey, butter and jam. Of course there's coffee, tea, juices and water.

The hotel is near a couple of restaurants within easy walking distance, and a few more within 2 miles. The courtesy van will take you to the light rail station if you want to use public transport into Baltimore but the staff recommends using a car service for safety.

The nightly rate was good. The room size and layout are good. The bed is comfortable with a variety of pillows and the staff are pleasant. For a mid-range hotel, I recommend.

This hotel is ok. It's spacious, staff is very friendly, the lobby looks immaculate and is very clean. However, my room is very dated, the sheet on one of the beds were stained, there was present water damage and the AC smells like mildew. My big issue as of right now is my toilet is backed up and when I called the front desk, I informed the lady of it and she put me hold and never came back. I called back twice with no answer. I called from my cell phone then a guy answered stating that maintenance isn't in today and for me to come to the lobby to use the restroom. I actually check out today however I will not be back.

We are only here for 2 nights however I would never stay for more then 2 nights at all.

It's rare I give 5-stars to anything Marriott anymore, but the hotel merits such. Understand, when comparing hotels, one needs to compare apples to apples - don't compare this establishment to a Motel 6 or to a Four Seasons.

With that in mind:

Cleanliness of room, lobby and breakfast area: 5/5
Comfort of bed & pillows: 5/5
Quiet: 5/5
Location to airport, restaurants: 5/5
Quality of breakfast - including hot sandwiches and fresh strawberries?? In December??: 5/5
Staff: 5/5
Enough outlets and ones that actually work: 5/5
Ample work space: 5/5
3 sets towels: 5/5

Only one suggestion? If you have extra sheets in the closet, consider returning the extra blanket to make up the couch.

I'll be back.

REVISED: this hotel charged me for $150 fee because they said my service animals (this is NOT a pet friendly hotel) pooped and peed all over the carpet. First, my dogs are trained, they would never. Second I always keep my dogs in the bathroom with their bed food water and pee pads if I ever leave them, they are not allowed to run around when I am not there. They are used to being crated at home so they are very trained animals. Second, not that my dogs would ever do that kind of damage, but they would not do $150 worth of damage because they are 5 pounds each and I would literally have to let them run wild with no bathroom breaks and no attention for days on end which would never happen because they are my service animals, they are with me every minute that I am in the room, that is their job. I wrote this bad review with them below while I was still staying at the hotel, that was probably one of the reasons and also because it's not a pet friendly hotel they have to clean the rooms so that people who are allergic to animals (mine are hypoallergenic so that is not a problem) will not be affected. So they are passing the cost on to me by lying. The service here is awful, the people are awful. I called two days ago asking about this and they said they would get back to me, they never did, I called today I was put on hold for 10 minutes so I hung up and I called back five more times and was hung up on I finally got the answer that my dogs destroyed the room with their feces. I almost laughed in the woman's face. They also turned on the vacuum cleaner while I was on the phone with them and had it right near the phone so I couldn't hear anything. These are the rudest people I've ever dealt with in my life. If it was really a simple matter and an honest matter you wouldn't need to ignore me, hang up on me, not answer my phone calls when I let it ring for two minutes, you would just tell me here's pictures this is what you owe. That's not at all what happened because they know it's a lie. These people are liars and I would not advise anyone stay here if they do not want to have a terrible experience.

The number one thing that dropped the stars is that the beds are so uncomfortable. The pillows are all different. Some are hard, some are soft and everything in between. I got one of everything. The softer ones felt like they took pieces of foam and cut them into pieces, and shoved them into a pillow case. I have never had such bad sleep at a hotel before. The towels are terrible and small and rough. They didn't even give me a towel to put down on the floor outside of the shower. I am also not sure why they called this suites because that generally means there is a kitchen. Here there is a refrigerator and a microwave and a couch really just so disappointing. The hotel was clean. I did order something late at night for delivery and the door was locked and the front desk person was in an office somewhere + couldn't see the delivery person at the door and so the delivery person just walked off with my food when they couldn't get in. Ridiculous. How do you know if somebody needs in late at night if you're in an office + can't hear? Anyway, I won't ever be staying here again. By the way, I am on a road trip and I have already stayed at hotels in four other cities and I don't have one single charge for my dogs defecating everywhere, I don't have any charges for anything. It's interesting that this place will charge me when, if I let my dogs act like that, every hotel would charge me, but not one did and my bank saw that. These people lie. I'm glad I wrote a bad review, you absolutely 100% deserved it.

No wifi and slow shower drains. Why bother with anything different when all hotels absolutely suck now? There's no reason to offer something worth paying for when all hotels are squalid compared to the price they charge. Never returning. I gave a second star to be nice. I know you're running a business, but don't if you can't offer a service. That's all I can say. You're not a charity.

Where do I start. I stayed at this hotel before and it was ok. Now you have to pay 10.00 to park here even when you are staying there. This is ridiculous 10.00 a day. I had to pay an extra 50 just for parking. Now, this hotel does not have any cameras or security on site, 3 people's cars were broken into, and 1 person car was stolen. Come to find out the customer car was not stolen. They hotel had him.towed because his little pass was on the seat and not in the window. The hotel did not take any responsibility. Stated the fee is only to park they are not required to monitor the parking lot. The rooms need to be upgraded as the sink continues to clog. They didn't clean rooms well and didn't change out towels and cloths. I would not recommend this place to my worst enemy. Supervisor was not willing to waive or even credit us for any inconvenience. They didn't care at all.

Shout out to this hotel for providing transportation
to and from BWI airport during the pandemic.
Initially I was disappointed for having to use the
LYFT provided by hotel.

In retrospect, this customer service far exceeds other
airport hotels that simply leave their patrons stranded.

I usually love Marriotts, but this location is missing the luxe feel that usually come along with the Marriott brand name. Maybe because it was a springhill suite? I don't know. The location itself was nice and it was clean. It was better than other hotels that I've stayed at for the same price.
I didn't understand the 2 televisions in the room? Especially since they were somewhat close in proximity. Definitely could not have both playing at the same time. And there was no actually vending machine in the "vending" area.There was only ice.
Breakfast was a few steps up from the normal continental breakfast and the attendant was super friendly and happy!!! It was the best part of my stay!
For under $100, it was a nice hotel and a great choice, just not what I expected from a Marriott.

The service industry is being hit hard and it is crystal clear. Housekeeping changes, breakfast changes and many other things. I am a Bonvoy Marriott member I love the chain and its variations. It's different everywhere but one thing for sure is they are trying their hardest to make ppl comfortable. Though you May it receive the amenities you are used to daily. You can still enjoy your trip when you travel.

Hotel was fine. If you're planning on doing the park and fly, be prepared to wait for 45 minutes for the shuttle to pick you up at the airport (we were freezing because we were told 8-10 minutes and you can't wait inside).