Sportsman's Warehouse

I went in to feel some different handguns I've been researching. I didn't plan on staying long, and being my first handgun purchase, was a little nervous about asking a dumb question. I ended up staying for an hour talking with randy while he answered all my questions and then some. He was patient, incredibly knowledgeable, and helped me decide the right one for me. I told him I was going to go home and further research what we talked about, and he was totally cool about it. I will most definitely be back and sportsmans definitely has my business.

After I left cal ranch I went and was greeted by the first person I saw then I went back to the sports department and the three guys there was there to help right away so I and up paying what I want at a good price to with friendly staff and a very clean place smelled fresh and clean so I will be going back there because there customers service was better
So I want to thank the staff for there helpful service and their patience
Thank you Rita

The three stars is for the store but I would offer one star for the gun department. I got the strong feeling that they would rather deal with men than women when it comes to guns. I went in looking for a handgun, one employee asked me if I needed help and I told him I did and wanted to see what they offered. He told me to take a look and pointed at the display cases and took off to take care of a man who just walked in. The next guy came up and asked if I needed help and I told him yes but since I was not sure exactly what I wanted he left me and ran over to the next guy who walked up. He stood chatting with him for awhile. The next employee, a man a bit older, asked me if I needed help, and at that point in my frustration I told him I thought I was being helped except he was too busy talking to the new buyer who walked in. That guy walked off but the guy I was talking about came back to help me after he heard what I said. He was hard to understand as he had a speech issue. I am not sure he is the right person to be selling guns and would best serve in another department. I knew I was not going to find the right gun here. He pushed Ruger guns since that is what he owns yet I was more interested in S&W. I was experienced in guns back 20 years ago just out of the loop. As a Senior the eyes go bad and I decided it was not best to shoot. I had extensive Law Enforcement training way back in the 80's but things have changed. The last time I shot a gun was at least 20 years ago so I needed help to pick out the right gun for me since I have bad thumb joints from dislocating them in the past. And to make matters worse, I am left handed. Many guns are made for right handed people. The gun department in this store, left me turned off and so off with my search for someone who really wants to help and older person find a gun.

Quality/Quantity -
Huge warehouse facility with so many departments.
But I only stopped by to see if they had ski equipment = NO they did not.
But while I was there, I window shopped and walked around.
My wife ended up buying a double sided vest, it looked good and was actually inexpensive.

Atmosphere -
Warehouse style format.
Caters to sportspeople with interests in hunting, shooting, reloading, camping, fishing, and other outdoor recreational activities.
Also had an online ordering station.
Open 7 days a week from 9am to 9pm, Sundays from 10am to 6pm.
Plenty of parking.

Service - When someone finally noticed me the service was great. Prior to that I guess I was invisible? I was there for over an hour (waiting for my wife to finish shopping).

Price - My wife's purchase seemed inexpensive.

Owner Comment - Congrats on your success since 1986 with your 126+ locations.

2020 - Looks like my favorite "Toy Store" Bass Pro Shop & Cabela's tried to buy you but the FTC blocked the merger.

1/2 a star. WTH, We waited forever to. checkout. Looks like they remodel since the last time we were here, they had six registers put in, only one open why? It was so stupid 15 people in line and he was helping someone with a license or something and no one would come help him it was just ridiculous by the time we left they got another checker up there but we will never come back here again it's a total management issue. It took forever to check out. We almost left.

Also, in the gun department there's three guys standing around doing nothing and when you get them to help you the act like it's a big inconvenience that they're going to help you and it's hard to get their attention to buy a gun so forget it we're going to Scheels. Where we are treated better.

Terrible bait and switch experience, albeit with their online store and overall policies/service. Weekly ad came out with great price for an S&W firearm. Woke up and immediately placed order online at 8:00 AM before stores opened. Called Reno store and learned they had no supply, so I was glad I had an order confirmation. Several days later, I noticed the order was cancelled (with no notice, no call, no email...nothing). Called the 800-service number and they admitted they were completely out of stock everywhere. Well then why did you place the ad if you had no stock?? They would not honor the price with a raincheck. Then they said they'd send me a coupon instead. They funny thing about that is that the coupon (once finally received) was capped at a max of $20 AND EXCLUDED firearms. I've bought from them before and I'm a club member. I will never shop there again.

UPDATE: As a consolation, Customer Service ultimately provided a $50 gift card for the purchase of another online item. I purchased something on December 16th, hoping to have it for the holidays. On Christmas Eve, I received an email saying it was cancelled as well. This company does not have their act together.

This store got a facelift and I really liked it. The store seemed more open, the selection a bit broader, and it just seemed a lot more modern overall.

I may have preferred the old store a bit more though. I liked the no frills vibe and the sorta discount department store feel it had. Just low key and simple, easy to navigate, and easy to get help when you needed it.

I popped in for some duck hunting stuff today. Couldn't find anything I needed. It was all super picked over, which is somewhat my fault because it's super close to the opener, but I also thought given the supply issues we've got, they'd be stocked up.

So the downgraded rating comes down to the limited products on hand, but also the COVID protocols too. All the staff were wearing masks, can't say as much for the patrons. I know the crowd in here, like everywhere, is of mixed opinions when it comes to what's necessary, but it's not that hard to wear a mask. I'd say 50% or less of the patrons were wearing one and no one was trying to enforce it.

I just wish everyone would do their part so we can get past this ordeal. This certainly isn't helping.

Needed our California fishing license, and knew I could get them here.

Bought a two day pass with of course an extra rod ...

You never know when you are going to catch the big one on a second rod..

Called ahead to make sure they had them and headed straight there.

I even found some really good candy to take along on the trip.

Staff was friendly.

Definitely, will be purchasing a year pass for California.

Expensive but well worth it!

One can easily recognize the difference. The staff is friendly, cautious, and receptive. I shared my hunting goals and the clerk promptly pointed to the area of their vast selection, escorted me to help me select and outfit me with all my needs. Their service and value is obvious, definitely check it out.

This is really a sports warehouse, just like it's name says. A little bit of everything. I don't live in town, but when I do visit Reno, I stop by and shop. I know I will find something that I want that fits me. :-)

Prices are very reasonable however their stock/inventory is hit and miss when it comes to a common size of clothes, especially warm sweat pants. They have limited selection/availability in the target ammo section.

Not very knowledgeable about their products or their inventory. I was switched between salespeople 3 times. They lost my confidence by not following through the originating salesperson's plan for me, ultimately losing my purchase. I'd driven 30 miles to buy from them. It was a wasted 2 hours; almost an hour trying to buy from them.