Southbay Industrial Hardware

Helpful employees at the store, ample inventory and good selection, parking lot and street parking available. Stopped by to get some putty, paint, small brush and spatula to fix a small messed up on a set wall

Very judgmental & gender bias. My daughter applied here for a job we have been locals our whole life and have supported this business. she has experience in carpentry, electrical & mechanical at first they told her she didnt have enough knowledge to work there. when she presented herself and her skills they scoffed at her and and said "oh really now". No one deserved that kind of treatment or judgement she is a hard working female who knows every tool in the shed. definitely wont be supporting them any longer. very disappointing

This seems like a rarity-- a good ole fashioned hardware store that as all those special items you're looking for: the right screw, nut, nail, light bulb, thingamajig, etc. The service is friendly and they try to help with all your needs. I've often gone in there with a broken whatchamacallit and they have a brand new spanking one for me. If you can't tell already, I'm not that handy or knowledgable-- that's why I love this place. They can help solve my problems.

Nope... I went in this store, ask the employee if they carried the item I was looking for, he compl ignored me, walked right past me, with no response. And I'm 6' 5, 270lbs, guess he didn't see me. Customer service does not exist in this store. I don't spend my money where it is not appreciated. Will never set foot back in this place.

This hardware store in downtown El Segundo had EVERYTHING we needed- so much stock in a small store and owner was very nice and super helpful!

Go somewhere else! I bought an item a week ago and asked the clerk for his return policy. He said to bring it back within 7 days. When I returned the item, the same clerk said there's a 10% charge because I originally paid with credit. Where was this information when I asked about the return policy last week? He was very unapologetic. Poor customer service. Certainly won't be coming back.

This store has the best inventory of nuts, bolts, screws, washers and small fasteners you'll find in the South Bay and maybe well beyond! It might be a little overwhelming, but it's incredibly well organized - by metric, SAE, type, size, material and finish. If you need just one of something, not a pack of 5, this is the place. And, they don't charge an arm and a leg!

Updated review...took a year and ended up going back. Customer service was markedly improved. Prices still a bit high but absolutely worth the convenience of not having to drive miles for a handful of bolts and other hardware. Will definitely return.

Do not recommend or use only if desperate. Sloppy work and poor customer service. They couldn't make a set of 6 keys correctly or be bothered to do the work right for $25 I paid, so I returned to the store, explained that one key didn't work at all and the other 5 took a lot of effort to turn and unlock the knob. I asked to have 6 working keys which I don't think is too much to ask of a hardware store that advertises they make keys. The non-working key was found to have been made upside down. They offered to polish the remaining keys and remake the upside down one. BEGRUDGINGLY - as in you are a pain for returning. Instead of just saying they would do their best to fix the problem in the hope of having a customer return to the store in the future, John's response after polishing the keys was they "were exactly the same as the original." His arrogant opinion, meaning the keys will work like the originals.
The copied keys made at Industrial Hardware still require a lot of effort to turn and unlock the door - unlike the original keys - yet, in John's mind he'd done his part due to his short-sighted vision.
BTW, "John" who has commented on many post here about "new management" when posters complained about attitude is the very employee or is it owner? with an attitude. Just read his replies to the posts here to get an idea of his mindset towards people who give him business. Two other employees that I originally spoke with upon entering the store tried to be helpful, but it's clear they follow John's direction. Our conversation continued to go downhill as he literally followed me out the door still yapping away. I'm sure that just like the other customer concerns posted here, John will explain away his poor behavior and service and blame the person who tried to do business at Industrial Hardware. It's too bad because this local store (which is the reason I went there in the first place) could do really well with a friendlier and more personable helper who appreciates customers, but there's absolutely no effort with this at Industrial Hardware.

Normally don't leave bad reviews but a single bag of concrete for almost $12 for a small 50 pound bag that's highway robbery if you do any work or if your actual license contractor avoid this place like the plague the counter help when I asked way is the so high he goes oh well that's what it is deal with it or go somewhere else so great attitude I'm sure of their award winning service. Hell my plumbing supply house is costly at 7.00 but that is expected. Not a local hardware store.