Sorrento Bluff Apartments

My interactions with Jasmine, and now Adrianna once, have been pleasant. Yes it's hard to get to them if you just drop by, but my calls and emails are always answered within a day, if not by EOB. I liked Jasmine, she was kind and helpful when we moved sight unseen from California. It took a few weeks for maintenance to get to our requests but they were very small and not urgent. The complex is quiet and the neighborhood is great. I do wish you could secure a carport for 2 cars, but alas, the system is fair.
The 2 stars are for these reasons:
- Our mailbox was broken into weeks ago and is still not replaced. We've had to visit the post office every time we need to pick up mail. Super inconvenient but largely not SB's fault. USPS is awful.
- The big issue: noise transfer. Wow it's awful. We live on the top floor and hear everything our neighbors do: the kids run, slam doors, etc. We even hear it next door, albeit not as often. This is the worst noise transfer I've ever experienced. That being said we did tell Jasmine and she offered apologies but certainly made us feel nuts in the process. This is the reason we will likely gladly pay to terminate early. Certainly we won't be recommending this place to anyone.

It's really unfortunate, it's a nice place. Our unit is nicely upgraded and the windows in the breakfast nook are awesome.

Regarding the message received from the "management team". Okay I guess we are going on a first name basis here as opposed to honoring the initials. A deliberate disclosure on your part no doubt. For this reason and as a direct response to your posted reply I am confident we will be able to continue to move forward in written format so as to preserve and record communications for future reference.

So. Let me be clear about this Jasmine:

Regarding your responses:

a) "we were sorry that the National Apartment Association lease and
Oregon laws were not to your taste."

My issue is not with The National Apartment Association lease and Oregon laws: (ORS 90.297 - Prohibition on charging deposit or fee to enter rental agreement; (4) If a rental agreement is not executed due to a failure by the applicant to comply with the agreement to execute, the landlord MAY retain the deposit.)

My issue is with what really seems to have been a conscious personal decision and/or a business practice to not disclose an opportunity to have been refunded for the deposit. During a telephone conversation, after the fact of having paid the non-refundable security deposit it was stated that the security deposit COULD have been refunded IF Rental Insurance had been secured BEFORE paying the deposit.

As I stated in my original post, I did not ask all the right questions. As you are keenly aware the only way to receive the rental agreement is to pay the security deposit. For you to issue an apology for not foreseeing that someone might like to be informed about the opportunity to avoid losing their security deposit if they elect not to move forward with the terms and conditions outlined in the lease agreement seems calculated. I think the majority of applicants would like to be informed and I believe this is foreseeable.

b) "The services that were offered to you were through Updater, and were of course optional. No personal information is ever shared about our prospective, current, or former residents in alignment with Oregon laws."

This is interesting because I do not have the Updater app. With a little research I came across a recent complaint on the BBB.org website whereby an applicant states there was no mention of automatic enrollment Upon Confirmation of Move In Date.

I'll be reviewing all of my correspondences to find where I may have unknowingly issued consent, but since you are being so gracious, perhaps you can point it out for me as it seems to be a contention of pride that all Oregon laws have been adhered to.

I think we have different definitions that candidly at this junction warrant examination in legal terms v. layman terms and further consideration of all applicable state and federal laws. Fact: I received solicitations via my personal email address for the purchase of renter's insurance for my potential new residence. I consider my email address to be personal information as no two email addresses are identical.

The tonality of consistently referring to adherence of applicable laws is unsettling and telling and raises an uneasiness about where my personal information may have further been disclosed by your company.

Thank you.

Felt the need to update my review since there's a new property manager and she seems to be more on top of things. Things are already better

I love living here. It's nestled in the most quiet little area on top of a little hill. The schools that my kids go to are phenomenal. The pool is beautiful and always clean. The gym and clubhouse are such nice little amenities. The clubhouse is always stocked with coffee and tea, free WiFi, and smiling faces in the office. Stacy is phenomenal in the office and even though Margot just started she is always such a joy. Anytime i have ever needed anything addressed or fixed they have come out as soon as they could to resolve the issue. There is a certain level of noise to expect when living in an apartment and the insulation in my unit is so good that i hardly hear my neighbors above or beside me. I love how dog friendly the community is, all the dog stations are wonderful. I have been at Sorrento for over a year and do not see myself living anywhere else soon.

I lived here for three years, and I only moved because my job required it. Everyone was so nice. Neighbors made it feel like home. Old manager Stacey was very friendly, and new manager Jasmin was so kind and helpful when I had to move out. Really made the whole thing simple. Very responsive, and I had a lot of questions! Maintenance was there anytime I needed help. I miss the view so much. Now I just look at buildings instead of all the trees and grass.

I have been here for two years now. This is a quiet clean and nicely landscaped community. The staff is very friendly and responsive to my needs. Stacy (the manager), Malia, Oscar and Chuck are a solid crew. Stacy has helped me so many times with requests, and resolved a challenging situation with neighbors below me. Thankfully, I no longer have to deal with them anymore. The community is very dog friendly, and Malia always makes my dog and I feel comfortable and welcome whenever we stop by. Malia has been very helpful to me as well -
letting me know that I have packages in the office, as well as answer questions and offering help when needed. Maintenance requests are responded to quickly. Oscar and Chuck are the best - and I'm so glad they are at this complex. Chuck always offers a friendly smile and stops to pat my dog and say hi.

If you want to live in a quiet community with great places to walk - check out Sorrento Bluff. And oh yes, the first Saturday of every month, Sorrento has a small brunch gathering at the clubhouse. It's a great way to meet and get to know neighbors. A lot of people have lived here for many years - that's how great it is. Turnover is low, so if you want to live here, keep checking back for availability.

I was a resident for 16 years and truly found it be an exemplary living experience. Stacy and Malia ran the manager's office in a courteous and professional manner. Ownership always looked for ways to improve the property to maintain its aesthetically pleasing surroundings. Most maintenance requests were completed in a reasonable amount of time. The residents in the complex were respectful of rules that were intended to make everyone feel safe and welcome.

Beautifully landscaped grounds - and there is even a swimming pool here to be used after Memorial Day. But things have changed: the customer service at the front desk is sadly lacking. If a package is delivered for you there, it could stay there indefinitely, as no one will call you to pick up said package. Need maintenance in your apartment? Good luck with that! Your issue will be resolved when the staff has time. Things have changed here over the past few years.....and not in a good way.

I'm in my fifth month of living at Sorrento Bluff Apartments after moving from out of state. I was quite anxious about renting again after 22 years of home ownership and my only regret is that I didn't sell my house sooner. I count my blessings every day that I was able to move into this complex. The management team of Stacy and Margot is amazing and a joy to deal with on the very rare occasion that I have a problem that needs to be addressed - any issues are dealt with immediately. The owners of the complex obviously take pride in their property as everything is beautifully maintained with weekly landscaping and I'm looking forward to seeing everything in bloom in the Spring. There are dog stations throughout the complex to facilitate picking up, big recycling bins and trash bins appropriately situated throughout and they even offer Christmas tree recycling. I've made some wonderful friends in my short time here, partly through bumping into other dog walkers and also through Stacy and Margot, who organize social events at the club house so you get to meet your neighbors. The buildings are well insulated so noise, certainly for me, has never been an issue. The pool and hot tub area is impeccable, as is the gym and clubhouse. The residents are a wonderful mix of ages and cultures, making it a really interesting place to live. The location in the Murrayhill area of Beaverton is perfect with everything you could possibly need in the way of shopping, eating and services close by. No complaints from this happy resident.