Soapy Suds Car Wash

Update: I went back after talking to them. They offered to make it right and redo the wash. Guy at the kiosk was friendly and apologized for misunderstanding. The customer service was excellent and showed they're proud about their service and product.

I started using Soapy Suds more recently as I have found myself running more errands in SCV. I was pretty disappointed with today's service. I always get the #3 express for the towel service and speed. I got the #3 today but all the workers ignored me and no one came nor escorted me to the area where they normally do the towel and wheel service. There was literally 3 of them at the air dryer as I was finishing. Even one was telling me to wait while they restarted the rail system.

Now my car was water spots. I obviously didn't have any towels on me since I expected them to dry my car since I paid for it.

Broke my antenna!! I noticed it was missing when I went to vacuum my car. One of the guys retrieved it and let me know that I can reattach to my car using super glue. This is upsetting as the screw area for my antenna is now completely broken and I will need to constantly keep an eye on my antenna to make sure it doesn't fall off.

Wash was okay, my rear windshield was still slightly dirty but that is expected for a $6 wash.

I've been coming here since I got a new car and wanted a better quality car wash. It's about 35 minuets from my house but the past few times I've been it's definitely been worth it.

I paid $80 ($70 wash + $10 tip.) and went home. My husband showed up maybe 30 minuets after me and pointed out the passenger side of the car was still completely dirty.

It always feels rude to go and look through the whole car right infront of them, and I trust for $80 they do a pretty good job. We were both slightly annoyed because half the car was clearly missed. As I continued to look around I continued to find small areas that were missed but nothing as major as the whole passenger side of the car.

My husband emailed them with their contact form on their website a few hours later and we never got a response. He sent another message a few days later and still no response.

An hour commute total to get my car washed here and $80 to only have half my car washed. Really dissapointed in the wash and the customer service. I thought I found the perfect, reliable, high quality car wash.

Always good experience. The wait was long but that's just shows how good they are.
Ricardo is very friendly and helpful.

At first, I was thrilled to find this car wash situated on a new route between work and home. I was in a bit of a hurry so got a regular wash and detail, forgoing the triple-digit, pricier detail the intake guy suggested before I even got out of the car-- I wanted to experience their service first and I'm glad I did. Was my car filthy? No doubt. But even minimal effort would've made a huge difference. Perhaps they employ retired baseball umpires as finishers, because they ignored or missed *huge* spots with their vacuum and window cleaning. They didn't open the rear hatch at all and left gobs of obvious stuff on the seat and floor. For a $30 wash + 25% tip (sight unseen), I won't be going back.

Ricardo is the best! Always takes care of my cars when i bring them here. They are very thorough when they do their work and always remember how i like my cars cleaned

I really like this place but I also really miss the hand wash, because it never missed the back like the machine does

I went for the first time on 4/25 and had a great experience with Soapy Suds. I got the whole interior and exterior cleaned including complete shampooing of everything inside for $160. Ricardo greeted me with kindness and professionalism and even looked over my whole vehicle before giving me the keys. This will be my new place to go for car washes. Thank you!

This car wash was a little far out for me but it was worth it! I tend to be very picky with car washes as I had some damages/scratches from multiple places with my old car.

But thanks to Ricardo, I was not worried AT ALL! He reassured me that he will take good care of my car and surely enough, he DID! I even shared my concern about using alcohol on my tint and he took it into consideration. It was VERY dirty from a road trip, but it looked brand new afterwards! Not a bug in sight. I got the hand wax hand wash and it only took around hour; during a busy time too! The price was fair as well. Very reasonable for the excellent service you get.

This is definitely my go to place now and I recommend everyone to also trust here!

The only place in SCV that I'll let wash my cars. I've been coming here for years - for good reason, always leave satisfied and the workers are always happy to fix/touch up any problem or missed area.
It can get pretty busy on weekends and afternoons, but again - for good reason. It's worth the wait. Everyone I know in scv uses soapy suds because of this.
Ricardo is the man to see at soapy suds! Always takes care of the job.