Sine Qua Non Salons

I've been getting my hair cut here for a couple years now. My man Glenn is truly a sculptor of classy and refined looks. He knows too well how to let your hair do the talking. I've never felt more confident than I have when leaving Sine Qua Non. I enjoy trying all kinds of cuts and am so happy every time I leave this place.

There is also an amazing selection of products available. The staff here are amazing and scheduling is very easy.

I have been going to sine qua non
For many years until now. I had an appointment which they reminded me about 2 days before the appointment, which was a Saturday, due to my current location I didn't get the message until the next day which was Sunday, they are closed Sunday and Monday so I called Tuesday morning the day of my appointment. They charged my cc without consent $121.00. I was just having my roots dyed. They added that I was getting a cut and highlights. I Never asked for highlights or a cut there ever. I disputed the charge with my bank. Be careful when you cancel with Clair.

I don't have a problem with paying a cancellation fee, I agree with the policy. It was my fault.
I offered 25 even 50 for canceling. But to charge me $121.00 without my consent for a root job is a bit much and illegal.
My last root job wasn't the greatest but I didn't complain. I have always left there satisfied. I'm sure this business will be just fine without me.

I'm sure the owner will be replying with a condescending message, but let me start by saying I am not one to complain of services. The appointment started with me changing my schedule and coming in later so the stylist, Stacias, could have another client come before me.

I told her I was unhappy with how choppy my layers were, and that I wanted everything rounded out and connected. I told her my hair looked thinner because it was so layered and that I wanted it to look fuller.
I was left with a haircut that looked disconnected and even choppier than when I went in. Before I left I tried asking the stylist to round out the bottom, but she told me not to worry about it and that it looked blunt because she blow dried it straight..

I left, went in the car to facetime my friend, and the first thing he said was wth did they do to your hair, so I know i'm not crazy. I went back in after about five minutes, but my stylist had already left. Someone else tried to help, but they had another client coming in in a few minutes. Ended up having to take off 2 more inches.

Worst part is I just spent $600 getting my hair colored and now $120 for a cut I absolutely hate.

I have messaged back and forth with the manager. I already tried going in to fix my hair same day, and I do not want to waste my time going in again and having it chopped up even more. Refused to give me a refund on a horrible $100 hair cut.. which I don't mind paying & thought paying a higher price would mean a nice haircut.. I would have better results at a cheaper place. If my hair was fixable I would go in, but look how short the stylist made my front pieces when I had asked for the exact opposite..

I went to Sine Qua Non for the first after going on Salon Apprentice. I really liked my experience there and would go back again. I got a Lob and bangs just how I asked and was asked more than once about the bangs to make sure they weren't cut too short for my liking. I also had the best shampooing experience ever (it was pretty much like a head massage). The location I went to in Lakeview is also really nice and pretty quiet and relaxing. If you're interested coffee, water, and snacks are offered.

I've had very good cuts here over the years. Most recently Theo gave me a fantastic cut (I would easily give this cut 5 stars). They also helped connect me to another stylist for my next cut as I hoped for a last minute cut before a trip and they weren't available. My next cut here was with Lucky (who was training at the time). The cut she gave me was quite a bit shorter than the picture I showed her. I realized it too late to say anything that could change it. The cut was hugely cute though so it wasn't the worst thing. Considering she was training, she's very possibly improved on getting lengths closer to reference photos.

Wow, so awesome! Lo was Incredible & got A Perfect Haircut & just comfortable all around --Thanks so much -- such a great salon!

Sonya has been doing such a good job with my dimensional highlights and long layered wavy hair. She never cuts too much and she's skilled with color. Highly recommend!!!!!!

Just avoid this salon if you want a root touch-up while having highlights; otherwise, beware of the result you could get (check the photo taken 12 hours after the appointment; I wish I made the same one for "before", as even growing natural hair looked nicer than this so-called professional touch-up). I've got a very disappointing result from one of the top stylists (Carrie) who either didn't pick the right color for the roots or kept the dye on before washing it off for too long + didn't do a good job with blending it in using a toner (according to my 2 go-to colorists who saw the photos of the outcome but whose schedule for the summer I couldn't match because of business trips - huge mistake).

I addressed the issue very politely with the stylist but was told the only option I should have used was more highlights (I was never told the color would look patchy otherwise). On top of that, the owner told me " this was exactly the color/formula I wanted " (as if it's me picking up
the right tube from the shelf and following the processing requirements during the appointment) and " the salon doesn't offer free highlights ". I have never asked for a free service, in the first place, but I did expect an acceptable result from a $150+ service booked 7 weeks in advance. Also, I would have considered other options if I was warned about the possible outcome timely. Finally, this was the first time in my life I heard that highlights should be redone more than once per 4-6 months to keep the hair color visually appealing (full highlights were done at the end of April, and the described visit to Sine happened in late August). All the other stylists managed to do root touch-ups without creating a sharp contrast between the roots and the ends / middle section of the hair - not to mention that if they were unsure of the result for any reason, they communicated concerns and potential solutions proactively before starting to do their work, not post-factum.

Overall, the customer service standards are highly questionable, if not non-existing, not to mention the photo indicates the quality of work deemed fully acceptable / normal by the owner. In case the stylist makes a mistake or just doesn't deliver (and admits the result looks strange in person), it will be the client's problem, and even a simple apology would be too much to ask for. " We are fully booked to try to do anything else" effectively means " we have other clients, and cannot care less about you or your satisfaction with the service ". " Pay for more services if you want to get it right " is a great piece of advice to be given to a clearly dissatisfied client at a top-ranked salon - I'll definitely follow it elsewhere.

Terrible experience. After 15 years going to Sine Qua Non, i had a terrible experience with my hair cut and with the receptionist being exceedingly rude to me. I emailed the owner to discuss the experience, and offered to chat through it with her. Rather than asking about my experience or offering to make things right, here is her response, verbatim. I have heard negative things about the salon and ownership over the years from others, including the folks employed there, but chose to ignore them as hearsay/rumor. No more! There are far better stylists and other places to spend your money and get a great haircut. I will not be returning to Sine Qua Non, nor will any of my family. So very disappointed.

Hi Julia,
While I can appreciate that there are 2 sides to every story, I am choosing to support my employees and respectfully request that you never return to our salons.
Thank You,
Laura Boton
Sine Qua Non Salons
Chicago

There's a reason Sine Qua Non wins all kinds of top salon awards: it really is the best one I've ever been to, hands down. I have been a client at the Lakeview location for more than six years now. Major shout-out to Joe, my stylist, who is amazing in every way and is the best thing about this place. However, there are a lot of other things that make this salon special as well. The ambiance is casual chic, super clean and modern, with a diverse array of awesome music playing all the time. Everyone who works here, from the most senior stylists to the people who manage the front desk, are at the top of their game and are warm, professional, and fun. My service experience is always outstanding: my hair always looks amazing and so does everyone else's who walks out of here. Finally, this place runs like a machine in the most awesome way. The owner is so on top of things and is amazing about communicating about everything from COVID policies to rescheduling, etc. I have always been accommodated even when I had to make changes to my appointments without much notice but still wanted to get in ASAP. I cannot say enough wonderful things about Sine Qua Non: I am proud and grateful to be a client here.