Shackford's Kitchen Store

Great kitchen store!
Gadgets, appliances, pots, apparel, etc.
Get a gift certificate for someone and they will spend lots of time shopping.
Nice family business...

I'm leaving my former five star review below in hopes that they will one day again blossom into a store that brings joy and delight as they once did.

The new owners are clearly doing a lot of work and it takes time to realize a new vision. Still, the inventory continues to shrink and they never seem to have what I go in looking for. It is nice that the isles now feel like a safe width for walking up and down. Waiting in great anticipation for the rebirth to come.

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How much do I love Shackford's,
Let me count the ways...

When an earthquake hits napa, after we realize we are still alive, our first though is "I hope Shackford's is ok."

This store is a beloved local treasure. Mr. Shackford is kind and helpful and knows ever so much about all things kitchen related. You can get all sorts of things here from pots and pans to small appliances to cookie cutters to cookbooks* to crazy kitchen gadgets. And they have the most delightfully quirky collection of salt and pepper shakers here.

If you are looking to fill a need in your own kitchen, buy something for an avid food lover/chef, or just get a silly kitchen related gift for someone. Go here. You will find something.

You can also get your knives sharpened here.

*I've never been a huge fan of their cookbooks as I'm gluten free/dairy free, and their cookbooks lean towards the mainstream, in other words, normal people who love delicious food, but if I ate things like dairy, wow, there would be a lot of lovely inspiring things to choose from.

I hadn't been in Shackford's in quite a while (soon after it changed owners).

I went in yesterday and was very disappointed. It is NOTHING like it used to be. They hardly had any inventory and what the did have was pretty unimpressive.
The man working there looked right at me as I walked in and never said hello or ask me if I was looking for something in particular.
What a shame that such a wonderful, well supplied and friendly local store has become so bad.
Well, I guess there's always Amazon or the Sign of the Bear in Sonoma.

This store has everything you need for gourmet cooking and uniquely beautiful baking. While it may not have the atmosphere of William Sonoma, it certainly is packed with many of the similar beautiful serve ware pieces, some were items I couldn't find anywhere else. I'll be back!

A bit pricey, but they usually have the things that other stores don't. I love the greetings when you come in and the have a great day when you leave even if the employees are busy.

Sigh, I miss Shackford's- a charming, cramped and quirky kitchen store stuck in a time warp where you could find absolutely everything you could possibly need in a kitchen, and then some, at any price-point. Now it is Shackford's in name only, and besides buying a vegetable peeler, I've reverted to mostly on line shopping or an occasional trip out of town to find basic equipment. The staff seem uninterested, the shelves are barren and the merchandise seems tailored to professional chefs. The only bright spot is they still seem to have a well stocked cake decorating section. Alas, all good things must come to an end. I wish this store well.

The original Shackford's store was a delight. Even if I went in for one item, I usually left with more because they had quirky kitchen items you just couldn't live without. Then the store changed hands. I contacted the owners several times about items they used to carry that I was in need of. NEVER received a response. The shelves looked barren LONG before COVID. The last time the only staff working was the chef. Nice guy but knew absolutely nothing about the merchandise. Now I read that they are going 'online'. You have lost a 30 year customer but sadly, I don't think the new owners care.

I really want to support local businesses but it was very disappointing to go here. I was looking for a knife set as a Christmas gift and their selection was not only poor, the salespeople couldn't find prices. It was the third time I had been in during Covid and while the the staff (minus the owner who only talks about his accomplishments) are very helpful, and I have been told they are having a difficult time getting some items, know the price so when we, the customers, find an item remotely close to what we want we can purchase it. So VERY frustrating. I want to support our local businesses but this stinks. You ( the owner) are killing me and sabotaging your business.

This store sucks basically. They used to have a ton of stuff and customer service USED to be good. However now it's just a matter of time before they go out of business. I went in two weeks ago looking for super Basic kitchen items ie. An apron that's not white. However all they had was white aprons. I asked the lady at the counter if they were going to get more in and she just shrugged her shoulders. Like seriously it too much of an effort to use your words and reply? I guess looking into orders or inventory was wayyy too much to ask for. I called again today and they still didn't have any in?! This isn't a specialty item or some super in demand item either. They used to have a large variety of everything including aprons in all colors and patterns. The shelves look really empty now too and even though they didn't have the item I needed I thought I'd go after work and pick up other items they might have. I got here 22 minutes before they closed and guess what... they closed early. So they're already trying to save a sinking ship by cutting they're labor costs and it seems they don't have money to keep in any inventory so like I said, just a matter of time. Don't waste your time because IF they're open they probably don't have what you want, and don't know when they'll get more in.

Okay went to the store yesterday and yet again they were out of what I needed. No explanation no we will order it for you. This is the third time this has happened since they sold the store. The woman running the front desk was rude too. I will not be back. Poor customer service now.