Serenity Massage & Bodyworks

I was almost wondering if I had come to the wrong place. There was nothing serene about Serenity! From the bright fluorescent lights in every room, to the "receptionist" playing loud music on his phone in the waiting area... It just wasn't a peaceful or relaxing experience I had hoped for. I will say that the massage therapist was very polite and the massage was good but it wasn't a full 60 minutes that I had paid for. It was more like 40.

The sheets had a stain on them and the chair in the massage room was dirty. It was rather uncomfortable hearing the loud conversations of the staff outside my door during the massage as well.

Everyone was friendly, but it was just not a professionally run establishment at all. I will not be going back.

As with previous reviews, the customer service is sub par at best. I'd like to write a review on their services, but getting service is harder than getting a ticket to the moon.
I also purchased a Groupon here for a couples massage. When I finally got a call back, they were book the next 4 weekends and I couldn't get any evening appointment. I tried again, unsuccessful.... my Groupon expired and they were apparently booked every weekend.
I still had the purchase value of the Groupon left so I decided to call before a long weekend. I call on a Tuesday morning (holiday was Thursday) wanting an appointment on Friday or Saturday. The voicemail system said they would return the call within 24 hours.... I got a call the following Wednesday! 8 days later....
Nonetheless, the hassle and time of trying to get an appointment here (no on-line booking) has become not even worth the $60 I paid for it.
With the competition out there, it leaves me wondering how long this place will stay afloat.

I would love to give a review of the service I received here however, I have been able to get anyone to answer the phone or return my call after leaving a message. I have purchased the Groupon for a 60 minute massage and have yet to be able to even get anyone on the phone to schedule an appointment. It really shouldn't be this hard to get a massage and from the reviews I've read on Yelp and other websites it's not worth my time and effort

My girlfriend and I both purchased Amazon Local certificates for 60- and 90-minute massages. We have both called numerous times to schedule appointments and no one will get back to us. I decided to stop in on my lunch because it is near my office. No one was available to help me. Frankly, it isn't worth my time. We'll continue going to our usual massage spa.

Have no idea if this place is good but by the dis-service of not being called back to get an appointment, I imagine it is not. Called for over a week and no return call. I did call at 9am and finally got someone, who sounded like i woke her up. Calling in early october, she said the next available appointment was late November. Hilarious. Not serene, and a total joke.

Made an appointment for the better bodies' location, but when I got there no one was there. I called the lady and she sent someone out there asap, but with the wait I was there for 2hrs and only got a 40min massage. I would not recommend this place. The massage therapist was great but the company needs new management.

Very pleased with our massages. Therapists have good technique. We went to their new location, one block away. Never visited the old one. I agree that it's not teh most serene reception area, but treatment room was nice, clean and the headrest was well padded.
Signage for their entrance was tricky to locate. Said they'd correct it ASAP. Rebooked for 2 more session each. Hoping to get Angela and Becky again.

I finally received a phone call from them and they have agreed to resolve my issue and I will follow up when my issued is resolved.

I bought a Groupon for a 90 minute massage, scheduled an appointment, and at the conclusion of the massage I was not only hugely disappointed, but also grossed out. Seriously, I went home and took a shower immediately.

Disappointments: I bought a 90 minute massage, but we started about 15 minutes late and concluded on time. I know that 90 minutes is never quite 90, but I was there 15 minutes before my appointment to fill out paperwork, etc. My therapist Tyler walked the other client down to the lobby at 7:05. Although I'm sure that Tyler is a nice person, I assume he is hugely inexperienced. He mostly just rubbed oil on my skin--very little massage and certainly nothing that connected to my major muscle groups. I asked him to use more pressure and his touch remained light. It was kind of like that awkward date when someone offers to give you back rub and you find yourself seriously wondering if it's worth letting things go forward. I had a moment where I thought, okay, when he finishes this area I'll be even for the most part and will just tell him to stop. He stopped before we even got to even, poor time management. Other disappointments: candles were lit and music was playing, but he kept the overhead light on; he took a phonecall in the middle of the session; I heard about sad personal things from him. Sure, it was All Souls Day, but if I'm laying naked and vulnerable with a stranger (e.g. a massage therapist) I need the therapist to know appropriate boundaries.

Grossed out: As I got dressed after my lackluster time, I noticed how gross the carpet was, including a latex glove that hadn't quite made it into the trash can and dirt and leaves from plants that obviously aren't tended well.

Other ick factors: The Erlanger location shares space with other businesses. When I arrived on Friday night, there was a family intervention happening in the conference room right next to the lobby space where I could hear every word. It was like a low-budget, calmer version of Dr. Drew in that no chairs were being thrown. But, still, it's hard to feel ready to relax when you can look through a set of glass French doors and see and hear about a complete stranger's addiction.

Perhaps the other location in Ft. Mitchell is better and perhaps there are other therapists who have more experience, but for the cost of the Groupon and the small tip I provided, I would have rather taken myself out to dinner and a movie. Or scheduled a massage with a different professional.

You won't find Serenity at Serenity Massage and Bodyworks.

My husband found Serenity Massage and Bodyworks via a Groupon coupon and purchased a massage as a gift for me. Unfortunately, the experience has been only unpleasant. And I haven't even received the massage!

My appointment was set for the Fort Mitchell, Better Bodies location, which is one room with one table sandwiched between the men's and women's restrooms. I arrived on time and waited 10 minutes for the room to be free from the current massage therapist. I waited in the hall between the restrooms. Once the room was available, it took the massage therapist 5 minutes to provide me the necessary paper work. Fifteen minutes passed my appointment time, I officially entered the room and was asked for my Groupon number. When my husband purchased the massage and set the appointment, he provided the voucher number and was told all was set. The woman in front of me said nothing was recorded and I would not be given my massage unless I could produce the voucher or number. She then held a different customer's voucher in my face to aid in my understanding. Helpful. I called my husband and provided the number, a call which took 4 minutes tops. A call which should not have been necessary based on the information my husband was given when he made the appointment. Now, 20 minutes past my appointment, I was informed I could reschedule or have only a 40 minute massage. I opted to reschedule only to learn a day later the time I was promised by the massage therapist was not available and I would incur a $25 fee, a fact the therapist failed to mention when the rescheduling offer was made. This is ridiculous.

The facility is shabby and not at all relaxing. The massage therapist was nothing but rude and snotty. She rolled her eyes from the minute I arrived, sighed loudly, answered questions begrudgingly and tapped her foot while I waited on the phone with my husband. What was supposed to have been a nice gift has become a stressful experience. DO NOT use this place. There's a reason they hock their massages on Groupon and Living Social for next to nothing. I have yet to resolve this situation and honestly want a simple refund. Shame on you Serenity.