San Ramon Marriott

Pinky was amazing I needed some help putting a chair in the elevator and she was so sweet, her customer service was A1. THANK YOU PINKY!

What a disappointment. I had been a platinum Bonvoy member for many years. This hotel and its staff is a major disappointment. Let me begin. We had requested support for the non-operational air conditioning and we have been made multiple calls for support and there is no support offered.

More importantly we reserved and paid for a room with certain amenities, paid the rate for the amenities and yet we were given a room that partially met one out four amenities marketed and paid for.

This hotel is not worth a visit. So very disappointed.

An update. We continue to wait for more than 40 minutes for engineer and we have a knock on the door and Housekeeping arrived with a portable fan. OMG.

The hotel is in a great location, close to shopping. It was clean and updated. My only issues is that the AC didn't work, even after having a tech come to my room to repair. Many sleepless, hot nights as a result. Also, there was no hot water on my last morning. For the cost, I wouldn't stay here again.

A pig with lipstick is still a pig. The renovations have done nothing to improve this place. I booked a balcony room and it smelled awful and was falling apart. Major waste of $300 I did not end up staying the night.

I absolutely love the San Ramon Marriott!

To start off with the service at this location, is probably the best service at any Marriott we've stayed in. They were always super friendly and incredibly helpful every time we stayed with them.

This Marriott doesn't charge for package pickup, and is right next door to Target and a short walk away from Whole Foods, Starbucks, Philz, and a small shopping mall.

The pool is quite large and has lovely seat cabanas. It was usually almost totally empty during all of our visits. And although they recently started (and at this point have probably completed) construction on the rooms and the lounge (now an M Club downstairs) we loved the previous view from the top floor lounge and always found the space stocked and the attendant friendly.

A couple neutrals are that the in room fridges aren't cold enough for frozen items and they don't have safes in the room. But otherwise, we absolutely loved this location!

Something related to this Marriott's location is also that there is a huge coworking facility near the gorgeous Annabel Lake. If you cross the street as you would exit the hotel there's a path to it. The honey would frequently take his computer and work there because the space is decked out with desks and work areas, and the cafeteria serves great food for a relatively inexpensive price. Annabel Lake in general is a really beautiful area to walk in if you're staying at this hotel.

All in all, we absolutely loved this Marriott location and would highly recommend staying there if you're in the area!

Recently stayed here and had a very positive experience. The staff was very kind and accommodating and the rooms were very clean and accessible. The hotel is currently going through renovations but it did not effect my stay there at all. If you are looking for a quiet place to stay when visiting the east bay definitely give the San Ramon Marriott a try.

Family guests usually stay at the San Ramon Marriott when visiting. It is convenient, right next to the freeway on/off ramp and 2 strip malls packed for both high-end and more prosaic shopping needs. Despite being close to these high traffic areas, the hotel feels secluded, surrounded by tall redwood trees that muffle sound.

The hotel itself is nondescript. While nothing was egregiously wrong, it was obviously old architecture under a cosmetic upgrade. My brother and his family are visiting from the East Coast. Their stay this week is their first since before the pandemic.

He said their room is compact but newly remodeled. The fridge seemed smaller than the average dorm room fridge. Low ceilings made it feel a bit claustrophobic and with 2 adults and 1 child, no space to do anything but be a place to keep the luggage and sleep. Parking can also be a bit difficult to find in the afternoon when everyone has checked in.

My nephew enjoyed the pool but my sister-in-law said the water was a bit chilly despite the 90+ degree weather. She was more positive about the gym that had a nice array of equipment and a space for floor exercises.

3.25 stars: We'll continue to recommend this hotel to our guests for the convenient location and walkability score, as long as they also temper their expectations.

Stopped by this hotel to attend a party , and I love those redwood trees in front of the hotel . Tons of parking space available and clean/ quiet environment that I would consider to take a short break here in this hotel in the near future . Look forward for the future stay in this Marriott

Great location, clean looking facility. Did it follow preferences/requests.

I have two preferences on my account as I'm a frequent traveler: 1- close to an elevator (cause I can't walk far) and 2- feather free (I have a serious allergy).

Arrived and used the instant room key, headed straight up. Got to the room - furthest from an elevator, rough rough rough but I made it. Got in, laid in bed and...sneeze sneeze sneeze. Noooo! I messaged the front desk asking if the room was feather free and they said yes. I opened the pillow cases and the tags all say made with duck feathers. They said there were foam pillows in the closet. Checked those, duck too.

They gave me free points for my trouble but dang!!!

Adam at the front desk could not have been nicer! This is what a high class hotel used to be. He went out of the way to do something for me when my aunt passed away and I couldn't express my gratitude enough. The lady at the front desk the night before couldn't be "bothered" with my request but Adam did. Promote this man on! Customer service isn't dead yet, at least with Adam!