Richfield Service

I went to Richfield service for the first time ever, and was overwhelmed with the customer service!
I would highly recommend them to everyone!
They brought me home, picked me up and had my car done in a day!
It is so rare, these days to find a business that excels in treating their customers with the upmost, professionalism and respect!
Thank you to the owner Mark
Shaun and Joey! Great job I will be back... Hopefully not too soon lol

Great service with employees that are as professional as they are polite. I feel very welcomed every time I come here.

Less than effective communication from sales team about work required and associated costs (much less authorizing it). I'm sure the actual mechanics doing the work are very capable but the communication from the sales team are sub par and in the shops favor of getting more work out of customers (this is after 2 visits for separate work).

A new battery is not required to do diagnostic work (especially if the car starts fine) and charging $302 for the battery and the diagnostic work (which was inconclusive) is unacceptable (work with the customer in a case like this rather than gouging them).

EDIT 11/16/18:
Received call from owner (Philip) to provided a much better explanation of the work done and situation with the car (good communication). Ultimately elected to stop repairs and was not charged for any work done.

We had our vehicle in for replacing 4 tires , and some other service work . Everything was done on time , and at a fair price.

Richfield Service has been great to deal with. Always very friendly and honest staff willing to work with you. Have never had a problem getting our vehicles in by them in a timely manner. Great work at fair prices - cant beat that. I highly recommend Richfield Service for all your auto service needs.

Philip, the owner, told me the take care of people. Sure, it's easy to say. But man, Philip lives by this. Love how he approaches dealing with people. Can't recommend these guys enough!

Had an older motorhome that I was taking cross country. I took it in for safty check and Mark and his crew did an excellent job showing me what was needed. They did all the repairs in a timely mannor and at a great price. Highly recommended.

Very nice family business, do regular oil and tire rotations and we wait and they tell be how long and it is done within or less of time.

I have been a customer here for more than 10 years and I stay because Tom and Phil are genuinely nice guys who do good work and try to do right by their customers. Overall I have had great service from them, and the few minor problems I have run into over the last 10 years have always been corrected as quickly as possible and in a very fair manner.

This past week a young couple came in from out of town to purchase a vehicle from us. The trailer they bought to help complete the purchase was sold to them (by someone else) with four bad tires. Tom went out of his way to find some quality used tires for them to quickly, cheaply and safely help get them home.

In a world where it seems like somebody is always out to try to make a dishonest buck, these guys try to keep customers satisfied by doing good work and treating people fairly. What more can you ask for?

Great people to help you with your automotive needs! They take the time to explain what your vehicle needs and go above and beyond to deliver a properly repaired vehicle at a great price.