Quality Mazda

We am forever thankful to Quality Mazda and their staff!! From Eli , Squid and everyone else who has helped us when we were stranded off interstate 40!! Staying late to wait for us and the tow truck, buying us the best breakfast burritos and getting us a loaner car to get back to California!! You guys went above and beyond and we are forever grateful!! A big shout out to Squid and the service team. You guys are the best!! #strandedinalbuquerquenm

We had to replace a new CX-50 that was unfortunately totaled in an accident (not our fault). In trying to duplicate the car we lost, we wound up going to Quality in Albuquerque, even though it was a 400+ mile round-trip commute. That being said, both our sales rep Ben Vigil and Sales/Finance Manager Pavel Harbinsky made the trip more than worthwhile. Given the distance - and a number of phone calls - we were able to conclude ALL details of the sale over the phone; we only had to make the drive, sign on the line and get the keys. This was the absolute best car purchase process we have ever been through - and there have been a bunch. Especially given the circumstances, these folks bent over backwards to get the deal done on terms that worked out well for both us and for the dealership. There's a good reason these folks have been in business for 67 years and counting. Highly, highly recommended - 6 Stars on scale of 5!

I just want to take a moment to thank our EXCELLENT salesperson, Sergio M. We test-drove a CX-30 yesterday and while the engine and comfort were great, we decided our family needs something a little more rugged. That being said, we've been to several other local dealerships and Sergio is BY FAR THE BEST SALESPERSON WE HAVE WORKED WITH!!! If I could take him with me to every other car dealership I would. Not only is he a wealth of knowledge due to his previous experience as a mechanic, but he is down-to-earth and honest. If you're looking at Mazdas, definitely talk to Sergio!

My infatuation for the Miata goes back to 1989-90. This was the first time I had spied a Miata and it was love at first sight. I was 18 at the time and did not have the ability to purchase this adorable car but my desire to own one never left me. Fast forward 30 years to 2019 when my husband and I decided we would just "go look". Famous last words. When we pulled up to the lot it was like a beacon of sunshine highlighting my car with flashy lights and blinking signs that said HELLO! PICK ME! HERE I AM! I worked with James and he let me test drive the car and even offered for me to take it home and try it out for the night. Oh James, you read the desires of my heart. Honestly this car had me at Hello. We signed the papers the next day and I am now the proud owner of my dream car. Yes, the Miata is my dream car.
For the almost 3 years that I have owned my Mazda-rati I have always taken it to Quality Mazda for annual check ups and oil changes. The Service Advisor "Squid" is the best! He is always so friendly, helpful and communicative. Nothing but the best for my baby!

I arrived 15 minutes prior to my appointment and promptly acknowledge by the very busy service advisor. He confirmed my online appointment and service needed. He sent a link to my phone to track the progress of the maintenance performed by the technician. Shortly after that he came to the waiting room to finalized the process. Everything was smooth and without any issues. This was my first service appointment and look back to the same high level of service I received the day of my visit.

We purchased a brand new CX-50 a few months ago and we love it. But, when we came in for our first oil change, the service department told us that we didn't have a basic maintenance package on our vehicle and wanted $95 for the oil change. Our sales guy, Ben Vigil, repeatedly told my wife and I that we wouldn't have to worry about oil changes for 2 years or X amount of miles on a new vehicle purchase. I tried reaching out to him over the last week and he has not responded to me. Pretty disappointing situation. I will be contacting Mazda directly about the issue and let them know what happened.

Bad rating based on the fact that employees were not wearing masks properly. Masks off to talk on the phone, masks off when walking about the showroom, masks off when sitting in offices. I felt unsafe there.

The work they did on the car was fine.

Writing this on the verge of tears and anger.

"Quality" Mazda should probably change their name. Nothing here is quality. Took $12k + to fix our family 2007 Mazda Cx-7. We were assured that all of these very costly repairs would get us back on the road.

We had to bring the car back 4 times over 2.5 months and it still is not working. In fact, it's worse. We haven't driven it in 2 months, not sure how it could possibly get worse but it has.

0 care or concern from anyone in the service department. No refund. No apologies. Nothing. From any of them. Dan, Bill, or the bald extra rude man.

This was our car to transport our 8 month old twins in. No care or concern at all. Guess we can just bike them to doctor appointments? Guess we can just go F ourselves? That was the overall attitude I got today and every other time we had to bring it back.

They should have never agreed to do these fixes, since they clearly were in way over their head and had no idea what they were doing or getting into.They even had to contact Mazda directly for help and that still didn't fix it.

If they had ever given any doubt about it working again we wouldn't have done it, but to give us hope just to lose out on $12k. wow. How do you all sleep at night?

Never once did a manager contact us either, and after asking for one the last time.

I guess it would have been better if the car was stolen? Now we're out a working car AND 12k.

We're also now in the market for two new cars as my husband needed a different commuter car, so i guess we will be going elsewhere for those


It's a shame too, to be so disappointed. I've never ever been so upset about a mechanic or dealership. a maybe we would still be out the money either way, maybe we misunderstood their hope of things getting fixed. The final straw was picking it up today to go do whatever we're going to do and not getting a damn ounce of care or compassion from ANYONE here about how hard this is on us.


So congrats Quality mazda. you may have gotten our $12k but you lost out on an entire family and our circles that won't bother giving you another dime.

This review is for the service shop at this dealership. Nothing close to quality. Avoid at all costs unless you want your time and money wasted. Poor service, poor communication and overall sloppy.

So we went to Quality Mazda service department when our 2017 CX-5 broke down one night on the side of the freeway. Jack Farley the service manager gave us the worst experience during an already difficult situation. The way he handled our situation really represents the death of the service industry. I guess they just don't care.

He came at us aggressively and when we asked why the Mazda doesnt come with the part necessary to tow the vehicle he asked me what my job was. I dont understand why it was necessary to know what my job is to do his. But what I do know is that he never resolved the issue with the vehicle and every time we asked him for any help he was condesinding and rude and just made a bad situation worse.

It was a shame because what makes a business good is not only the product they produce; but the help and the service they provide to their customers and this is where they fall completely flat.