Quality Inn

During my stay, the entire staff from the cleaners to the owners were nothing but helpful and amenable. The rooms are being renovated currently, so hopefully by the end of 2023 they will have updated accommodations. The free breakfast is pretty damn good, the pool always looked sparkling clean, and the employees are just human-beings just livin' and will give you a smile if you give one.

I never had any issues with bed bugs, there are mosquitos. I was in multiple rooms, never saw anything that was alive in any room except myself.

This place will steal money from you for NO REASON. Their rooms stink and the floors are filthy and then they charge you for getting "dirt on their towels," from THEIR filthy floors. What a rip-off and a scam they have running there. They are rude and extortionists. Wow - NEVER STAY AT THIS NASTY PLACE AGAIN. HORRIBLE HORRIBLE SMELLS and the staff is horrendously rude and the customer service is awful, even from the corporate office who would not lift a FINGER to help us resolve the situation.

This is not a place you want to stay in at the moment. They need to COMPLETE a lot more renovations before it's can be a place to stay more than a few hours before driving to your destination. This is NOTa place, this hotel, to pick for a family vacation. What is happening to the Choice Hotel Brand. It doesn't have quality that it once had before COVID. CHOICE needs to assign Regional Quality Control Mangers to inspect hotels under its chain name. McDonald's do a great job at checking their facilities. CHOICE NEEDS TO GET IT TO TOGETHER. INSPECT THESE PLACES. ESPECIALLY THE BATHROOMS, PLEASE.
Let's go back to the beginning of this unique unpleasant experience. Upon check-in, I asked for extra pillows. The front desk clerk decided not to place them in a bag and have them delivered to my room. She said here, placed them on the counter. She said, since I used MY Earned Points to pay for the room, take them to your free room on CHOICE. For her to say that, plus say what's the big deal about the state of the room, plus my issues with it. I found it to be a very rude experience.

Worst crooks in the state. Nasty stinking room, filthy floors, extorted 20 dollars of our deposit bc THEIR floor was filthy and our baby's feet were filthy and we had the audacity to clean her feet with one of their cheap towels. These people are crooks and extortionate looking for a reason to take ur money. They didn't even want to give us a receipt for the cash deposit they made us pay that they never explained when we made the reservation. Horrible horrible smells in the room, nasty nasty floor, DO NOT STAY AT THIS PLACE. YOU WILL BE SORRY IF U DO. I CANT STRESS THE FACT ENOUGH THAT THESE PEOPLE ARE CROOKED AS THE DAY IS LONG...​

DO NOT STAY HERE IF YOU HAVE AN OUNCE OF HUMAN DECENCY. I booked a room here on 12/22/21 and the second I walked into the building where my room was, I knew I couldn't stay here. When I go to my room, I refused to even put my bags down. I honestly have ZERO idea how this place is still in business or how people even allow themselves to sleep in a room as disgusting as these ones. There were holes/cracks in the wall, water damage in the ceilings, so much crap in the vents, the room was stale and not to mention just dirty. Also when I walked into the building, there was literally vomit on the trash cans. It looked like this place hasn't been cleaned in decades. Absolutely unacceptable, disgusting, and disrespectful to basic human rights.

Our shower head was leaking, bed sheets had stains and what appeared to be mold. Don't think I'll be coming back anytime soon. Place has 100$ deposit on non smoking rooms. The place smelled like cigs when we went in.

Got rained out on the Appalachian Trail and headed to the Quality Inn in Waynesboro.

We were greeted by the most welcoming hostess! She found us a room for two nights with a hiker's discount! Encouraged us to get warmed up with 24 hour complimentary coffee, tea or hot chocolate. She recommended a great restaurant within walking distance for dinner.

The free breakfasts included scrambled eggs, toast, waffles, gravy and biscuits, fresh fruit, cereals, and beverages. Our last Choice motel had COVID restrictions and only offered a breakfast sandwich.

Our gracious hostess was also in charge of breakfast and cheerfully remembered us again. What a sweetheart! Apparently she lost her position as a home health aide and picked up this job. It explains her very caring ways and smile for everyone.

The staff who take care of this property also interacted with us on a regular basis to see if we needed anything. Unbelievably kind people work here. Hoping they are heartily compensated because these employees will keep a business flourishing!

We were booked to stay here one night as we were passing through while traveling. We ended up checking out by midnight because we kept finding bugs throughout the evening. Some were smaller gnats/ants but some were a bit larger than you would normally expect. We had to drive and check into a new hotel.

This property was very nice and well maintained. It was actually one of the nicer Quality Inn's we stayed at during our entire trip. I would have given the hotel a 3/4-star rating if it wasn't for the staff.

We arrived late and the lobby was closed. So I'm standing there outside in the cold thinking what do I do. After a couple of minutes of walking around the outside of the lobby, an attendant walks up to me while muttering to himself and let's himself into the lobby door ... by the way, I'm still standing out in the cold. He then points me to a bulletproof glass window and checks me in through that window. But it get's better, the attendant keeps me waiting outside in the cold during the whole check-in process (which took forever), but when it came time for me to pay, then he let's me in so I can swipe my card! I'm not quite sure what customer service training Quality Inn gives it's staff, but clearly it is not up to par.

As the owner and general manager of a top ranked boutique hotel and restaurant, it's my practice when services are excellent to post positive, informed reviews. When services are poor, an equally long standing practice is to communicate with the organization's management to provide them the opportunity to understand the issue, research and resolve it. Readers can check my review history to confirm almost all reviews are positive; that's because managers have been offered the opportunity to resolve situations which would have resulted in a negative review. It's my wish as a hotelier and restaurateur that more guests would chose to communicate an issue to management so they are aware and have a chance to resolve it.

The appropriate place for a negative review is when an issue has been brought to management's attention and deliberately left unresolved. This is a case study in that type of management.

We checked in at 1AM as a scheduled late arrival on May 17th, here for a two night stay for our son's graduation from Fishburne Military Academy. The lobby was locked, access was only through a white plastic phone outside the office. We could see the clerk asleep in a chair behind the desk, He did not wake up despite the ringing phone a few feet from him. We pounded on the window; he eventually woke up, came to the window, asked for our name, confirmed us as a scheduled late arrival, and went back behind the desk. After several minutes fiddling with the front desk computer, he sat back down and fell asleep again in full view of us. We pounded on the window, woke him again, and eventually got him to check us in and give us keys. We are sufficiently experienced travelers that we simply laughed off the sleeping night clerk, not realizing we were experiencing the fruits of the organization's mismanagement.

We fell into bed sometime after 1:30AM. My wife noticed an area of the fitted sheet which felt damp. I reached down in the dark, felt, and wrongly assured her they were just not properly dried. We woke the next morning, found the sheets wetter than the dampness felt the night before, and pulled back the sheets. Much to our chagrin, we realized we were looking at a urine stain. Pulling off all sheets, we found the mattress underneath soaked in urine. It appeared that sheets had been put onto a urine soaked bed, which took them from damp to wet as we slept on them. Disgusted, we brought the sheets to the front office to a helpful front desk clerk, Richard, who was apologetic, and promised to address it right away. We asked to speak to the manager; he gave us the phone number for CD, the owner manager.

We called CD, who could not have been ruder or more abusive. He accused us first of making it up to get a free room. I patiently explained my professional background, that his staff had in their possession the urine stained sheets, that there was no possibility of fallacy. He angrily told me that if I did not like his hotel, I could leave and find another one. My response was that he had been given a chance to review the indisputable evidence and resolve the situation. Failing to do so, he left me no choice but to make public the circumstance via reviews.

We informed Richard of our discussion with his boss. Richard came to the room, inspected the mattress, confirmed it soaked in urine (see pic), and found a mattress with which to replace it. He apologized for the owner and his practices; he had apparently been disciplined for giving us the owner's contact number. Based on discussions heard from a number of staff, our experience, the short staffing and well below par service and cleanliness, and the abusive unprofessional behavior of owner CD, were not even marginally unusual.

My wife had made the reservations, and unfortunately had not first checked reviews. She is confident she'll not make that mistake again.