Purple Monkey Playroom

Hi Yvette - we are dismayed that you left this review based on your impression of our cleaning protocols. Mid-week through Friday every single toy in the space was deep cleaned - either with disinfectant or our steam cleaner. We also have a bin on the counter for toys that have gone in babies' mouths to get them directly off the play floor. Our cleaning team was in early this morning to prepare for today's celebrations.

Perhaps you could have contacted us with concerns before leaving an uninformed review...twice.

The conversation below has ensued privately with the client since the review was posted. Since she is insisting on taking it public, and has made some radically inaccurate and hurtful accusations, we will take it public as well. All prospective clients are welcome to draw their own conclusions. We have done our very best with this client, as we do with every client we serve.

Jessica Roubitchek
Pamela, again, I appreciated your call and your feedback this morning and want to apologize to you again for the dissappointments you experienced. I will be sending your refund for decor momentarily. In the meantime, just wanted to show you a photo of the flood that had us out of commission for 3 weeks prior to this weekend, which is why I didn't receive the graphics in a more timely fashion to review them. It's certainly not an excuse - just context. Again, I do apologize.

Pamela
Liked “Pamela, again, I appreciated your call and your fe…”
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Thank goodness you guys are back in business

Jessica Roubitchek
Again - I'm so sorry we missed the mark here.

Pamela W
This is the picture I’m going to post for my review

Jessica Roubitchek
I'm saddened that you chose to give us 2 stars publicly. I understand your dissapointment, gave profuse apologies, and refunded you for the decor. We are a small business that strives to provide an outstanding experience for every client. Unfortunately, following our devestating flood, we fell short but it is painful to see this deterrent to other clients looking to book.

Pamela W
Yep and I told all my friends and family to also give your establishment a terrible rating/review
Im saddened also, I spent $1300 on something I thought was going to be news worthy and it was but not in a good way
$100 was my gas I put in my tank to get there
Have a great day mam!

Jessica Roubitchek
Is this even the same person with whom I spoke earlier today? I talked to you for 20 minutes, listened to your grievances, readily offered a refund, and you were so gracious. I don't know what happened between then and when I promptly published your refund but we don't deserve an all out attack. I employ 4 single mothers, who depend on our ability to book celebrations to pay their bills. Again, I apologize for your dissappointment but I don't know why you're intent on going to war with us.

Pamela W
I felt insulted by the $100 refund and ppl need to know what they are getting themselves into with Purple Monkey

Jessica Roubitchek
Unfortunately what you said was "okay - I appreciate that" when I offered the refund. So I felt that we had sufficiently resolved the issue. This is just a really unfortunate way you've chosen to handle things.

Pamela W
The real way

Now if you keep going back and forth with me that will be my next post about "PURPLE MOKEY"

I'm tired of you ppl treating black ppl any kind of way. If I were a wyte person you would have made sure everything was done correctly

Jessica Roubitchek
Are you joking? You were treated with the utmost respect - the same as any client. Please do not demean actual racist acts by making this into a racial issue becuse you were dissappointed. My manager is Black. Two out of my three valued employees are Black. The woman who built your balloon garland is Black. The graphic designers and bakers are Latina. I worked with you on both the front end and the back end to ensure everything was to your specifications.
Occasionally, in 12 years in business, we have missed the mark. But it's not becuase we are racist. It's beacause we are human.

Pamela W
Ok now I will make my post loud and clear

Jessica Roubitchek
Please do. Because I have the same conversation saved. We delight and dissappoint clients of all backgrounds and colors. Usually delight but occasionally dissappoint and always try to make it right. I apologize that we can't seem to make it right for you because you are intent on insisting that you have been racially discriminated against. And I am, quite simply, not that person. And we are absolutely not that business. ~Jessica (Owner)

Pamela Williamson
· 03:10 PM
It's a sad thing to say "that you delight and disappoint clients" I will definitely be posting this comment so future clients will be aware

Yall always want to bring up who y'all know that's black to make it seem as though you're not
Like I said if I were white you would have made sure everything was perfect even your "black manager"

You might be disappointed

Now you're going on my BLOCK LIST

Jessica Roubitchek

Mrs. [Name Redacted], I bring it up because these individiuals are the backbone of the entire business. Please do add me to your block list so that I don't need to endure any more of your misguided vitriol.