Public Storage

Self storage is not so much DIY as much as it is a service oriented business, and in the business of service the server is probably important. Otherwise you'll just have to deal with a disgruntled gatekeeper every time something happens. Edwin and Caesar that work at public storage are both courteous and professional if you want storage near this area this is the place to go.

I work at a high-end interior design company. We had a client's entire house to move out and get into a storage unit pretty quickly. Booked a 10x20 climate controlled unit on Wednesday and was in it by Friday.

They had me schedule a move-in appt. Met with Edwin who gave me a detailed tour, was super professional and extremely helpful. There were a few managers and an employee in training who tagged along as well - they were all very kind and professional.

Pleased with my service and would recommend again. Thanks!

Every time i come in Edwin is always super helpful!
Is on the pricier side but always clean.

They just changed my rent after just 6 months from $155 to $225 - 36% increase - because they feel like it.

Scam!

I just found out that my unit in the 4th floor was burgarized and the thief took ALMOST EVERYTHING!! I am still shocked!!! and they even raised my rent. This has happened before. The first time was on the first floor. DO NOT RENT HERE!!! You don't need to pay rent to give away your things for free!

Over priced. They raised my rate now it's really bad for the price. In addition, the elevator has just always been broken. The bad wiring in correlation with the app makes it extremely complicated to just get in.

Unfortunately, this is another place that exploits the masses. It's standard practice to jack up your monthly fees unannounced every 6 months or so. Mine has gone up almost $200 in the last 18 months! It's only a medium sized unit.

HORRIBLE customer service in the office.
The people that physically are working here were wonderful though.
However, management in the offices won't give me a refund for a uint I never even wanted. They charged me for two different units when I only needed one
I called to get a unit and they told me it would be on the second floor. I have a ton of stuff and would prefer a floor unit so they switched locations. Then I get charged for 2 units?!?
They are REFUSING to give me a refund telling me I can now have credit for a second month. I DONT WANT JT!!!!
I WILL NEVER EVER COME TO PUBLIC STORAGE AGAIN. I'm sooooooo in credibly pissed it's insane.

Two of our units were burglarized in one month. Cameras only face outside, we were told the sensors on the doors are "just for looks".
The incidents were weeks apart from each other. Same person both times. Units were on different floors (which means he had multiple codes to access different areas) How can it be so challenging for paying customers to get access sometimes, and so easy for thieves to sneak in?
When you store your stuff at a public storage (or anywhere really) your belongings aren't ever really "protected". Get another insurance policy in addition to the orange door required policy. If you ask public storage, they're a 3rd party company.... HA even though it's owned by public storage.
Don't come after dark, lots of shady characters. Bullet scars on the window facing the freeway upstairs on the 4th floor.
On top of that they wanted to raise our rent, by a lot.
Rent at your own risk.

Great customer service! Ercan helped out a lot with information and how the facility operates. I highly recommend this location!

We had a very good first experience with Public Storage. The Manager, Ercan, was incredibly helpful and answered all of our questions!