Public Storage

If I could give them zero stars I absolutely would. Yesterday I decided that I no longer wanted to rent a unit from Public Storage due to their ridiculous costs and increases. I did however secure a unit with another company that has larger units for a fraction of the costs. I notified the facility (spoke with Trinity) that I'd be vacating the unit and they advised that I would have to vacate by 12/31 in order to not incur the monthly rent for the month of January. Cool no problem since I already paid for another unit elsewhere . I was then advised that the elevator is out of service and the anticipated date of repair is after the new year. This is where the problem began, my unit is on the second floor so elevator access is absolutely necessary. The only thing that was offered was stairwell access during office hours which is another problem because I'm paying to access my unit during gate hours. I advised Trinity that this is now an ADA issue which can turn into a legal matter. I asked her what reasonable accommodations could be offered since the elevator was out and she asked me was I "handicap"and told me absolutely nothing else could be done to accommodate me and then intentionally disconnected the call. Also their practice of collecting a full months rent if you move out after the last day of the month and having the ability to rent that unit out immediately after you vacate and collect another full months rent (rent from you and the new tenant) is absolutely illegal. I'm going to fight to the end to make sure these illegal practices are put to an end and that their employees receive additional training in customer service.

Update: I received a call back from the district manager and the matter was resolved to my satisfaction.

It starts out fine, then they slowly jack up the rent. I'm paying almost 200% more now than I was when I opened this unit 4 years ago. That's about a 50% rate increase a year.

Great service. Maria helped me and she was friendly and informative to all of my questions. I appreciated working with her.

6 months - the only elevator in the main building was down for 6 months, y'all. Their saving grace was that they did not charge those of us depending on the elevator (I was on the 3rd floor) any rent during that period, but man... 6 months?!!

I gave it three stars because the place is clean, and the staff was very calm considering how many people must have complained during that time.

The rent went up in the first 6 months that I had the space. I need to buy a storage facility!

I'm a customer of this storage ... It has been the worst decision we have made in a long time.. My Storage Is Upstairs On The 3RD Floor.. WHT IS THE ELEVATOR BROKEN..??!!?! Why When I Started Taking My Stuff Upstairs Today. It Was An Old Elderly Women Trying So Hard To Come Down The Stairs.. OMFG I WAS JUST MAD TILL I SEEN HER.. NOW IM PISSED OFF..!! HOW IN THE HELL DO U EXPECT HER TO GET TO HER STUFF..!!
If it wasn't just junk in my storage I would move if it was something I cared about.. ILL JUST TAKE THE INSURANCE MONEY CAUSE ITS BOUND TO GET BROKEN INTO AGAIN..!! They Left The Stairs Open So U Off The Street.. So U Can Just Go Take What U Want.. They Don't Care.. It's usually a staff of head scarfs so if they not doing they on hair u know they can care less bout yo ..

Seriously, these people are terrible. They gaslit my hubby telling him that it wasn't their fault the unit flooded and the support rep hung up on him.

My brother and I needed to downsize the storage unit we've had in an upstairs floor for several years at this location. I was pleasantly surprised at the process. I talked to Maria in the office and let her know that we really wanted to get another one on the same floor, if possible, and --- it was possible! She was super helpful and really made a moving project I had been dreading into one that went smoothly.

They're ass. Find somewhere else. Elevator barely works. Don't get a ground level unit. Itll flood when it rains

If you'd like your rate to increase by 32% (from $259 to $341) after you've had your space for 4 months while the highest advertised rate online is still only $280 for a unit the same size, then rent here!

On the other hand, if you think that's a terrible customer experience then consider renting a storage space elsewhere.

This place will increase the their rates without notice. We originally rented a 5' x 10' unit at $90/month in 2013. Our last monthly bill was $247. They simply rely on the "inconvenience of moving factor' as a means of retaining their clients.

This place is owned and operated by Public Storage Ltd, a nationwide corporation.