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Vehicle storage
Review Highlights
“I checked this place out a while back, but I ended up not needing to rent a storage unit after all.” in 2 reviews
“Chris answered the phone and he was so informative and patient with me that I went with this company.” in 4 reviews
“Just moved into the area and everything about this facility is top notch!” in 2 reviews
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About the Business
Business owner information
Connie M.
Private Storage Systems' storage units are all ground level for your convenience. We also offer RV, Boat, & Vehicle storage, and specialize in friendly, professional service. Newly Remodeled & Under New Management. We invite you to call or stop by any time to meet our team, and ask about our specials. We look forward to serving you!
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Recommended Reviews
Overall rating
15 reviews
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4 stars
3 stars
2 stars
1 star
- Polo P.Temecula, CA3516727Sep 6, 2021
Great price, good service, hours could be longer. But always clean and helpful.
Location is easy. Very secure. RecommendHelpful 0Thanks 0Love this 0Oh no 0 - Shonna P.Pomona, CA232Nov 2, 2019
I needed a place to store all my stuff when I went out of the country for a few months to be on the tv show love and lock up. When I came back all my stuff was just as I left it. I really appreciate the Manager she was so helpful since I've never had to store anything before she guided me thru it ty,
Helpful 0Thanks 0Love this 0Oh no 0 - Aug 9, 2014
I checked this place out a while back, but I ended up not needing to rent a storage unit after all. Chris was very professional though and provided all the numbers and didn't waste any of my time. Not to mention he had a great sense of humor. I will definitely keep this facility in mind should I ever need a unit.
Two thumbs up!Helpful 2Thanks 0Love this 2Oh no 0 - David T.Rancho Bernardo, San Diego, CA16121Sep 22, 2018
Easy to check in, great price, no mice, so far
Very clean,
I made a reference and that person got a 50% off the first monthHelpful 0Thanks 0Love this 0Oh no 0 - Janet D.San Francisco, CA1942Feb 26, 2018
This place has great customer service and has always been able to accommodate my items. Very good prices for a 10X10! They give a military discount as well!
Helpful 0Thanks 0Love this 0Oh no 0 - Kristy O.San Diego, CA3345121Mar 29, 2018Updated review
DO NOT COME HERE!!!! Today I moved out of my unit after only a few months. I moved in October and after my first visit last month I noticed Rat droppings on my belongings. I expressed my issues with the front desk and it took me calling 3-4 times to finally reach the Regional manager Scott. He was very defensive when I told him my issues and said they have never had a rat problem, he basically told me I needed to prove that there was intact a issue. So I granted him access to my unit, they cut the lock went in and saw exactly what I was talking about. After about 30 min of back and fourth and him telling me he " I just want you out, I'll refund you two months just so you will move out". Mind you I received one months refund. So today as I'm moving out I see the real damage to all my belongings and there are two rat food packages, one which was behind my mattress since I moved in, covered in dust. Then another brand new package by the front door, there was dropping all over the unit and as you can see by the large hole they made to get into my unit they were huge!! As you can see the rats ate threw my brand new $2600 sofa and made themselves a home in there. Also notice the bite marks on my other furniture. So today I called Scott and told him that they definitely knew of a rat problem and he said "well it doesn't matter now because you're gone". These ppl are the most rude, disrespectful, inconsiderate, unprofessional people I've ever made contact with and I've worked in customer service as a General Manager for 18 years. There are two ladies who work in the office ( not the manager Connie, I believe is her name, she is also very rude) but two employees just trying to do their job. They are polite and obviously why they are the face of this company. If I were you and you value your belongings then DO NOT COME HERE!!!! Btw I am going to sue you!!
Helpful 1Thanks 0Love this 0Oh no 0Feb 23, 2018Previous reviewDon't come here!!!! I've been here since late October and today I came in to check on my things. All of my furniture is COVERED in RAT droppings! Like EVERYTHING! I went to the manager and she says "well when you moved in you signed a paper saying we aren't responsible". Well I understand that but I have bad my stuff in storage all over California and in two locations down here and I have NEVER seen droppings this bad! Not only is it everywhere it's like the Rats are sleeping on my chairs every night! There is hair like a dog and a large dirt stain, like it has been sleeping on it, mind you I don't own any animals so I know it's not from me. I will be removing my belongings and going back to Diablo Storage, which is cheaper and cleaner! Only reason I came here in the first place was because they were full and couldn't take me.
STAY AWAY!!!!
Update 2/27/2018
Called yesterday and today to try and get this resolved and spoke to numerous "managers". Been told they have contracted the regional and the owner, yet nothing has been done. Instead of trying to fix this issue both "managers" have gotten argumentative with me and refused to do anything to resolve this issue.
IF YOU WANT YOUR STUFF COVERED IN RODANT DROPPINGS THEN THIS IS THE PLACE FOR YOU!!
Poor management and ownership! - Martha R.Poway, CA12217May 10, 2016
Been renting a storage unit here for several months now. And I love it. The lady that answers the phone when I'm making the monthly payment is so nice and courteous. Best price in town. Easy access to all the units. I go once a month just to check on my storage, there is hardly any people (I went to see one in Escondido and couldn't believe all the people coming in and out of that place!) our storage is clean, no rodents. I made the right choice in choosing them to store my belongings. Thanks guys!
Helpful 0Thanks 0Love this 0Oh no 0 - Steven L.San Marcos, CA1426Dec 8, 2016
The storage units are basic with no power or lights. The security is good and the people here are awesome. There place is kept in excellent condition, There is always some kind of improvement going on. Prices are competitive. Nice place!
Helpful 0Thanks 0Love this 0Oh no 0 - Mellisa O.Santa Ana, CA28117Dec 8, 2015
Love them!!! Nicest people ever. Clean, affordable, and great location!!! Was here years ago. Needed a storage place again and didn't even think twice about it. Knew exactly where to go. They're as great as ever!!!
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