Review Highlights
“The movie selection is good and the prices reflect small town friendliness.” in 3 reviews
“Small town, big screens, friendly staff and best of all: REAL BUTTER on the popcorn.” in 2 reviews
“Thanks for removing the " membership" part of your business.” in 4 reviews
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27 reviews
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- Erick M.Roseville, CA2774424Dec 4, 2022
Great service, friendly staff.
I was lucky enough to have the whole room to myself. Staff even restarted the movie for me since I missed a few minutes. Awesome experience.Helpful 0Thanks 0Love this 0Oh no 0 - Phyllis J.Red Bluff, CA156May 18, 2022Updated review
I have been a patron here for many years and am so spoiled. They came thru during worst of pandemic and made up a drive-in - no other theater did that. The personnel are great - very friendly and helpful. A great selection every week - something for everyone's taste. Their veteran's movie benefits warm my heart. Thank you, Prime Cinemas.
PhyllisHelpful 0Thanks 0Love this 0Oh no 0Apr 13, 2018Previous reviewMy husband and I came here for many years. As he was a veteran we were able to enjoy the very generous benefits each visit These benefits included other family members that were with us. After my husband passed these same benefits applied to me and family Also I hold a Prime Cinemas Rewards Card which also earns free admission, popcorn and soda. Any customer can get this card. I totally appreciate this theater. Great staff, reasonable prices, great movies.
- Jan 9, 2019
This little theater is a Gem
because the fact that it's so small the popcorn is usually quite fresh the seats are pretty comfy
The staff is always respectfully dressed and very polite and friendly. The Terrific Tuesdays are a nice bargain and the bathrooms and carpets are Nice and Clean. Its our Go To Date night.Helpful 0Thanks 0Love this 0Oh no 0 - Rosa Esmeralda S.Jersey City, NJ8151514Sep 17, 2019
They've got beer and wine now. 5 dollar movies on Tuesday, cant beat that. I like this theater because it's not freezing like most.
Helpful 0Thanks 0Love this 0Oh no 0 - Ali M.Galt, CA143157Mar 15, 2020
Rude girl "supervisor" at front desk sitting on her butt doing nothing. The place is extremely small and had garbage on the floor. My boyfriend and I do not live in this town. He is here for work. We wanted to watch a movie together since I came to visit him with our son but were told we couldn't because we wanted to watch a rated R movie. They have a policy that no child under the age of 7 are allowed in Rated R movies ... our son is 3 months old. My boyfriend goes in after I walk out and asks to speak to a manager apparently the girl was the closest they had to one. Another boy tells my boyfriend that it's not about the age but about the child possible crying during the film. I dont see how that correlates, a child could cry in a pg movie or any other movie. No wonder this ran down little cinema was a ghost town when we walked in. They obviously dont want people to come in. Definitely do not recommend this place and will never step foot in that unkept place again.
Helpful 0Thanks 0Love this 0Oh no 0 - Tallie A.Orange County, CA1219734Jan 13, 2017
Ths theater is not one of my favs. Forget that RB is not one of my fav cities of ALL tm lol but ths theater...meh. nobody is ever here. Every tm I have gone to visit ths theater, the entire hs bn MINE, ALL MINE. That's kinda creepy. I've bn here lk 5 or 6xs. I realize I'm obnoxious but hey...?! WTH?! Whr are the people?!
I'm lk terrified to buy concessions for fear they're lk week old donuts or something- idk. I always ask for a ice water w straw. Lame. Shut-up. I KNOW.
The floors are sticky and the theater seats reek of one hundred yr old buttered flavored popcorn and a**. Seriously- its nasty.
Staff nvr hs anything to do and is annoyed to hvt do something. Whatever. I want to hv that same attitude but 2 wrongs don't right and it jst mks u a d*ck and me an a**. One may lk gd on U but the othr definitely NOT a gd lk for me.Helpful 0Thanks 0Love this 1Oh no 0 - Justin I.Chico, CA3648844May 15, 2011Updated review
Everything I wrote in the previous review is still very very true. This place should do seminars to show what customer service is.
The last time my wife and I went to the movies, I noticed a sign that said "Prime Cinemas Supports Our Troops". Upon further inspection, they don't just love troops, they love veterans, and the families of veterans. Here's the deal they have: The Prime Cinemas Military Discount Policy: For Veterans & Active Duty as well as their spouses and children 17 and under. Requires valid military or veteran ID. EVERY day, EVERY film is $5.75. spouses and children of veteran or service member get free small popcorn. Tuesdays, FREE small popcorn and soda with paid admission.
Not only that, on your birthday you get in for free too!
SO, yesterday was my stepson's 13th birthday. we went in, he got in for free, they even gave the discount to the 2 friends my stepson had with him.
At this point, I'm happier than a pig knee deep in manure. However, the story gets even better. as the boys got settled, I ran back out and asked the manager if they could sing happy birthday to my stepson. They got the people in the theatre to sing along. He was embarrassed... I fulfilled my obligation as a parent to make them happy, and also embarrass them whenever possible. The boys loved the movie, and I was a happy padre.
Here's the video of them singing happy birthday to my stepson: http://www.youtube.com/watch?v=JiuHg4yOE1k
All in all, This theatre understands and embraces customer service. I love this place and hope they stick around in RB for many many years to come!
Getting the discounts for being a Veteran, and the level of customer service they provided is one of the reasons why Red Bluff truly is a great place to live. Thank you Prime Cinemas Red Bluff for being an exceptional business in our town!Helpful 2Thanks 0Love this 2Oh no 0May 14, 2010Previous reviewThe theater before Prime Cinemas was a lackluster show. The staff didn't appear to be happy to be there and the place was always a mess... Then came Prime Cinemas.
Lemme tell ya those days of bad business are far gone. The staff now comes to the front of the room and introduces themselves and makes sure everyone is happy. There is always someone happy to greet you and take your ticket. the place is always clean. the food and drinks are always fresh.
The seats are always in good shape, very comfortable to sit in. They are strict about people using cell phones (Which I love btw. I mean, cmon its a movie theater. If I wanted to pay to see a cell phone, I'd go buy another one).
They even have a great customer service policy. If you dislike a movie, depending on how much you saw, they give full, or partial refunds. That's customer service!
I am glad that Red Bluff finally has a theater that a family can go to and it be clean, comfortable, and very welcoming. They have great deals and if you follow them on twitter or are a fan on facebook, you get deals along the way. Small town, small business, BIG SMILES FROM CUSTOMERS - Andre C.Orland, CA01Apr 17, 2017
We love this theater! We have been coming here for the last 5 or 6 yrs. It's about the same distance from Orland as Chico but a super ez drive right up the 5 Frwy. (about 30 miles) We like the fact that it is usually not crowed to the point you can't find a decent seat. We're business owners ourselves and know what it's like to compete with the big guys.
The movie selection is good and the prices reflect small town friendliness. The staff is very accommodating and the concession prices are way below the "big city" theaters. Highly recommend.Helpful 0Thanks 0Love this 0Oh no 0 - Jan J.Red Bluff, CA08Aug 10, 2019
I am very unhappy with this theater. We have went here for years and like to support local business. But they decided to make it a rule that if you buy the large popcorn you cannot get a refill until you bring back the empty popcorn bag. My husband and I differ on adding butter so we always bring an empty bag to refill the popcorn right after buying it. But now they decided that wasn't acceptable, even though it doesn't cost them anymore. Who makes up these rules that puts off customers?? It was enough to make us leave without giving them our business. We don't plan on going back.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Brian Y.
Aug 11, 2019
We know that changing the policy can cause difficulty at first. We were having customers take advantage of the XL policy wanting 4+ refills at the initial purchase. It was never meant to be a two for one purchase. It is meant to be, if you want more (after you finish), you get a free refill. Similar to when you buy a refillable drink at a fast food restaurant. We had to change the policy for both the XL and the Large. We hope you reconsider.
- Ron F.Red Bluff, CA116Nov 10, 2014
Great Cinema. No membership required now. Prices are lower and movie selection is great. No reason to go out of town to see a movie.
Check out the latest show and enjoy some popcorn with real butter.Helpful 1Thanks 0Love this 0Oh no 0