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Review Highlights
“the owner (Sung) is one of the nicest guys you'll meet and I always go out of my way to go in and say hello to him when visiting my old hood.” in 2 reviews
“Suits, black tie gowns, cashmere sweaters, overcoats, they've always done a good job.” in 2 reviews
“I haven't any issues or lost articles of clothing and have used them now for three years- pretty unheard of.” in 8 reviews
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in Home Cleaning, Dry Cleaning, Shoe Repair
About the Business
We incorporate all of your cleaning needs in one location: we provide laundry service, shirt washing and pressing, and dry cleaning.
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Overall rating
48 reviews
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1 star
- Anthony M.Upper West Side, Manhattan, NY01Apr 15, 2024
Great service and very pleasant staff
Always ready when I come to pick up
And everything nice and folded
The place is very clean and organized and features a small collection of wooden and metal vintage works of art on the shelves and counters
Great to look atHelpful 0Thanks 0Love this 0Oh no 0 - Don B.Manhattan, NY0324Feb 24, 2023
I have used Prestige practically from the day it opened more than a decade ago. I have never been disappointed. Good pick-up time. Good delivery time. Good job. The prices are right. The quality is great. The owner is a lovely man.
Helpful 0Thanks 0Love this 0Oh no 0 - Liz M.Wilmington, NC01Aug 10, 2021
This dry cleaners bleached my duvet, proceeded to tell me it was just faded since it was such a light color and refused to replace my item. Not to mention it was also covered in weird brown coffee stains as well. I have brought this duvet to other dry cleaners in the past and not once has some thing like this happened nor have I been told it was faded when it was clearly bleached on accident. At the very least they should have compensated me to buy a new one but but no only gave me $50 for a $300 duvet cover. Horrible service
Helpful 0Thanks 0Love this 0Oh no 0 - Matt S.New York, NY0829Nov 9, 2017
Despite all the negative reviews and warnings, I decided to give this place a try due to the convenience of the location and hours. Big mistake.
I brought in three dress shirts for a basic wash and press, and one of them returned with a button broken in half. I brought the shirt back and was told by the store owner he could fix it "for a fee". When I argued that this was his fault, he completely caught me off guard when he said he believed me. He then pointed to a sign behind the counter that stated damaged buttons were not the responsibility of the cleaners. Just because you print something on a piece of paper and post it on the wall doesn't make it true buddy.
With so many other options literally around the corner, why risk your clothes here with a careless owner?Helpful 0Thanks 0Love this 1Oh no 0 - Julia S.Brooklyn, NY2165Feb 15, 2018
I haven't any issues or lost articles of clothing and have used them now for three years- pretty unheard of.
I only launder non delicates
I love the staff they are friendly and work so hard. They always remember me which is something that means a lot to a returning customer.Helpful 0Thanks 0Love this 0Oh no 0 - Sergio H.Flatiron, Manhattan, NY591Jul 25, 2018
I have been going there for three years and once I received clothes from someone else. I returned them and thought it was a once in a blue moon mistake. However, things turned bad when they lost about eight of my towels, a brand new pair of jeans and an entire bed spread set with pillow and sheets included. The owner refused to acknowledge it even suggesting that I was making it up. Do not waste your money in a business with horrible customer service and that doesn't hold itself accountable or treats its customers with respect.
Helpful 1Thanks 0Love this 0Oh no 0 - Alec M.Manhattan, NY1275Jun 8, 2017
I've been doing wash and fold here for about 9 months, and it's been nothing but stellar service.
-My laundry is always done on time.
-There's never anything missing.
-The attendant is extremely friendly and respectful. He even remembers my name.
-the price is comparable to other laundromats in the area. I pay by the pound, which usually runs me $18-22 per bag, which holds enough clothes to last me about 7-9 days.
Highly recommended.Helpful 0Thanks 0Love this 0Oh no 0 - James D.New York, NY310Mar 19, 2019
Prompt and friendly neighborhood laundry. Very quick turnaround and they provide delivery, even if you change your mind. Friendly staff who will remember your name. Laundry is always folded nicely. They do a good job pairing socks, but leave you to fold them how you like.
Helpful 0Thanks 0Love this 0Oh no 0 - Christy J.New York, NY196122Oct 25, 2017
NEVER USE THEIR SERVICE!!! The owner REFUSES to give me back my leather skirt! I just moved to the neighborhood and used this laundry mat since it was the closest to me. Tried out the wash and fold twice and no complaints. Sent out 9 items of dry cleaning and only got back 8. Owner did not believe me when I told him my skirt was missing. 5 days later I get a call saying he found it. You would think he give it back my skirt right?! NO!!!!! Not only has he been rude but he demanded he come to my apt and search my closet for this other skirt he is missing for a different customer. Which btw I had to communicate with this other customer who also lost her skirt with the same laundry service. Now he has two expensive leather black skirts missing. And why the hell would I let a strange man who is accusing and yelling at me into my apt alone?!
Helpful 2Thanks 0Love this 0Oh no 0 - Kyle A.Oak Brook, IL1362130Nov 10, 2018
Fair prices on general clothes, but too expensive for special items (rugs, big blankets, etc). Happy customer overall, but take my special items elsewhere.
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