Potomac Paint & Design Center

I like gold and have previously used Ralph Lauren's Ballroom Gold which I used to purchase at Home Depot. I couldn't find it and went to this place in the recommendation of my contractor. This is a great find for gold paint!!! They had several makers of it. Service was excellent also. They also have paint supplies there. I recommend this place.

I am so happy to have BENJAMIN MOORE PAINT AND DESIGN CENTER in the neighborhood, very helpful employees and a special thanks to Casey a design consultant who was a great advisor assisting me in selecting exterior paint colors, she was knowledgable and a good designer while being warm and friendly. thanks POTOMAC AND CASEY

I agree with Ryan W. and his review. I had a similar customer service situation myself. They have a good selection of high end paints, but that is all there is to it at this store :(

Customer service is pathetic at best :( I only went there coz I needed paint on a Sunday (most other paint stores are closed sundays).

There was only 1 person working all day and, from the look of him, seemed to be at his wits end. He was extremely rude and short answering phone calls and did not show much enthusiasm helping people waiting in line. And, yes, a line there was waiting to be helped!

I struck up a conversation with him and he immediately started complaining on how bad it was for him working sundays since it was always busy and how he was overworked! I think more business in this economy would be a blessing and I would roll out the red carpet for customers paying top dollars for paint and paint supplies!

If I have a desire to be treated worse than cattle, woudl I not head to the nearest Home Depot instead?????

Also, their prices are at least $10 over other stores selling same paints - Benjamin Moore, et al.

I will say skip this store and drive to Vienna Paint in Vienna.

http://www.yelp.com/biz/vienna-paint-vienna

We wanted to support a local business, but it was a mistake. First, there are no prices on anything. Second, C2 paint costs $60/gallon and is the WORST paint ever. Upon opening the can, I thought something was wrong with it because it wasn't mixed properly and went on clear on the wall. It was 3:30PM on a Saturday, and the store was already closed until Monday. I spent a long time hand mixing it, and it took three coats to make it look decent. However, 11 days after painting, if you touch the wall ever so gently with your hand or an object, it leaves a white mark. I also accidentally splashed some water on the wall, and the water stained the wall!! Also, we went into the store wearing masks, and many employees were wearing masks. They asked us to put on gloves while looking at paint samples, which was totally fine. But then when we had to check out, the guys at the register (the people you actually have to interact with) weren't wearing masks or gloves. So, high prices, terrible (possibly defective) paint, and in violation of Virginia's rule to wear masks indoors means I will not be shopping here again. Will likely have to repaint the room.

Great place. I had unwittingly grabbed some top-of-the-line brushes and, before ringing me up, the guy said, "These are really professional brushes..." directing me to the cheaper stuff more appropriate to my obvious lack of skill. Great service!

I love this paint store. I've probably already bought 100 gallons of paint (we painted our entire house when we bought it). Everyone is always so nice and helpful. I will definitely be back when we paint the exterior of our house.

Potomac Paint and Design is the best store hands down in the MD DC VA area to go for wallpaper books and advice on paint colors. Their design staff always friendly and helpful and not snobby or rude, which a lot of wallpaper stores can be. I've worked with Casey a lot in their Arlington location and she's always gone above and beyond. I've also always had a pleasant experience with the people working the paint side. I've probably purchased 50 gallons of paint over the years going back to when they had a chantilly store - that's how long I've been driving out of my way to patron Potomac paint and design. You just can't beat the expertise of people who've been in the paint business for years unlike the big box stores.

I am in actual shock at what amazing service I received. Haleem spent so much time coming up with a stain match solution for my floors. It was really important to me that it matched perfectly with the laminate and I was not hopeful at all going in. He listened attentively and patiently reviewed all the materials and photos I brought him. He told me that he thought a custom solution of mixing a watered down paint with a stain overlay would work for what I needed. I left the store a little skeptical, but I received a call just two days later to take a look at what he came up with. When I arrived Haleem showed me multiple different samples of matches to pick from. All kinds of different combinations with different paint, stain color, stain application, topcoat finishes, etc. I couldn't believe how well the options matched and how much effort he put in to finding a match for me. Once I selected the one I liked, he showed me exactly how to apply it and explained the process. I left the store absolutely elated, and to top it off, an associate carried out my purchases for me to my car. Haleem delivered excellent service and I couldn't be happier with what he came up with. I cannot wait to come back for my next painting job to get his expert advice. I'll update the post with before and after photos!

I absolutely love this place. The service is impeccable and the staff is incredibly knowledgeable. They're always willing to help you out with any questions you have. I would go out of my way just to come here to buy my paint supplies because of how friendly and helpful the staff is.

Rudest people in the world. Bar none, the most unprofessional outfit in Arlington.

A few weeks back I came in five times to buy seven different stain samples at $10 pop for deck stain. Finally selected four gallons and shelled out $241.55 for the pleasure. My painter, on the fly, tells me I need two more gallons. I put in the order, paying in cash ($123). The paint was at another store so Potomac Paint offers to drop the two gallons off @ my house (2 miles from the store). I voluntarily pay an extra $10 bucks for the driver. The store happily accepted.

An hour later my painter says he doesn't need the Arbour stain (COTS paint, mind you). I call Potomac Paint, was told they would not refund. After a quick chat with the manager, was told "I like to keep my customers happy" and to come in for the refund. Great. Always a pleasure!

But wait...

I come in the next day to get the refund and was told by an associate that the Manager (Ramon) would like me to take my business elsewhere. Of course "Ramon" wasn't able to come out and tell me that himself. And of course, Ramon didn't give a refund for the voluntary extra I paid to compensate the driver to drive 2 miles to my house...even though the paint never even left the store.

I've been a customer for years. Over the past three, I've spent almost $1,500 at Potomac Paint. So after spending $330 last week (to say nothing of the $500 I spent 2 years ago and another $600 in paint last year repainting my kitchen, family room, and master bedroom with paint purchased at Potomac Paint & Design Center).

I was told they no longer want my business. Really? Because you voluntarily offered to allow me to return two gallons of paint I never received (let alone open) because the driver never even left the store to deliver them?

You want to keep your customers happy, eh Ramon? WAFJ.

Keep it classy, Potomac Paint.