Potbelly Sandwich Shop

We love the Novi Potbelly's professional caring and friendly staff as well as the consistently delicious food items!
Potbelly Sandwich Shop is always our go to for delicious sandwiches, sides, and desserts! We were happy to discover they consistently provide friendly professional service and went above and beyond to accommodate our food allergies. They always use a new / clean cutting board, a new cutting knife, & changed their gloves to ensure no cross contamination while making our sandwiches. The bread is soft yet toasty and the meats are not salty, the veggies fresh, the cookies soft! You will not be disappointed with their foods! We will be returning to Potbelly's. Thank you Potbelly for the wonderful service and food! Thank you for caring about people with food allergies and providing safe accommodations! We appreciate you!

Had the "Wreck" as was extra hungry. Large. $13 ish. All toppings. It was well toasted, warm and a hearty amount of meat. However it was a bit dry, so next time I would get a soup or some sauce. They gave me some mayo packets, which did not do the trick. Overall sandwich was as billed but would not get it again. But service good and timely.

Grabbed our staff lunch today.

Got one beef sub, lettuce and tomato on a white bun and 3 meatball subs on white buns, all were regular sized too.

The meatball subs were enjoyed and filling.

$48.25 for 4 subs. We were able to pay online via the PB website. Quick and easy and not a far drive from our store too.

This location is always steady and they have decent customer service and friendly staff members. They seem to have the system down and they serve their customers well. The restaurant keeps their tables clean and the place is in good condition. One thing that I suggest is that they put your sandwiches in a bag. The customer always has to ask for a bag, even for many sandwiches.

Potbelly sandwiches just aren't as good as they could be. The concept of nice bread, meats and veggies, all warm and toasty is what people come in for, but it is just ok. The sandwiches need more ingredients, more meats and cheeses, you shouldn't have to get a "big" to have a decent amount between the bread. Most people want more than just a thin layer of fillings, especially for the price.

I bought three sandwiches and three chips and it amounted to $49. I had to upgrade to a big. That's a lot for a meal of sandwiches, I say too much. Because of this, I do not frequent Potbelly. I think they can have a better bang for the buck!

Good helpful staff.
Fresh bread , fresh deli meat , fresh veggies equals great sandwich.
It was good fresh sandwich.

Out of turkey? Out of chick peas? Whatever sandwich I did get was awful and not worth anything! The salad was ok, but used humus instead of chick peas. Not really a texture I liked.

Food was amazing. The chicken was amazing and so was the bread. The Italian sandwich was great. I got the skinny and the portion was size was good so was the price. A little too much bread but overall it was pretty good. Definitely recommend coming here.

First time here recently. It was 2:30 and I was surprised at how crowded it was (with many middle school age kids). Waited in a long line with my sandwich in hand to pay. (they could use 2 cash registers) The staff were pleasant and efficient, but this cavernous place was annoyingly noisy. There were many loud machines (for cold drinks, etc) and loud music. It was difficult to talk with the staff. The acoustics were horrible. I had planned to eat there but did not. The sandwich was mostly bread with little filling.

This was my first time trying Potbelly sandwiches. The menu was posted and easy to navigate. What gets problematic is the actual ordering of the sub. It was a Friday night around 830pm and not busy at all. After my husband and I placed the order, we moved down to the payment counter. The worker asked what I wanted and I thought that the sub on the menu would come with toppings listed. This is misleading and confusing because you have to ask for every single topping. The tall countertop doesn't allow you to see what the workers are doing which I'm also not a fan of since you can't see what is going on your sandwich. The sub was pretty good. It was $20+ for 2 subs made into meals with 2 drinks and 2 chips.

i am very disappointed the app nor the website were allowing me to place a order and when i called iwas told they could not take a phone order. they suggested i try the app again and so i did and again it would not take the order. so since i could not place a order there i went elsewhere and will continue to go elsewhere.