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Joseph K.
Pool Table Professionals LLC. is a family owned and operated mobile pool table moving, repair and restoration business located right in the heart of Central Florida. Our company has been in business for over 30 years and as sole proprietors, we have well over 35 years of knowledge and experience in the billiard industry. Our services include: Moving Set-ups Take Downs Re-felting Restoration General Maintenance Buy and Sell Used Pool Tables
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Overall rating
6 reviews
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1 star
- Jesus M.East Orlando, Alafaya, FL02Jun 30, 2022
Amazing job, high quality of service. The Best in this Pool business!!!!!! Joe is a Master in his craft super dedicated and experience, that shows in his job that is his passion.
Outstanding profesional crew!!!!!!Helpful 9Thanks 0Love this 9Oh no 0 - Jon G.Daytona Beach, FL019Aug 16, 2021
Great experience from the get go. Cheri did a great job telling me about the used table they had for sale. Joe (and Joe Jr.) did an excellent job with the delivery and set up. Joe called an hour ahead of time to confirm our appointment time and arrived on the dot. Everything went as planned, and we couldn't be happier with the result. Highly recommend these professionals - they know their craft.
Helpful 0Thanks 0Love this 0Oh no 0 - Sara R.FL, FL328262Feb 18, 2019
Joe and his crew were great! I work at an assisted living facility and my residents have been begging for a pool table. It turned out one of the residents had a pool table at her house and offered to have it here at the community she now lives at. Joe gave me a very reasonable quote for the move and they spent hours making sure to treat the table nicely and set it up nice and level. Their name really fits their quality of work. They worked so hard and our residents are incredibly excited to use the pool table. He explained everything he was doing and why they do it that way. He knew everything about the pool table just by looking at it. Thank you Joe!
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Cheri K.
Apr 17, 2019
Thank you Sara for your STELLAR review! We are so happy that your residents are enjoying their new pool table. We definitely strive to provide top notch customer service!
- Jim H.Ormond Beach, FL056Feb 16, 2019
Joe and his crew at Pool Table Professionals were great.
I had a table that had been in storage for 20 years and now that I have room in my new house I wanted it set up again. I had several questions I needed answered and Joe and Cheri were great. They always answered the phone and responded to my emails.
I made the appointment and they showed up exactly on time, Joe even called a half an hour before to confirm he was on his way. He and his helper worked their butts off and consulted me during every step of the process of assembly. He brought me in to approve each step as they went along and after the table was done and perfectly level, he and I played a game to make sure I was satisfied with the assembly. I absolutely recommend Pool Table Professionals and I would 100% use them again in the future.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Cheri K.
Apr 17, 2019
Thank you Jim for your 5 star review! It was truly a pleasure working with you. We hope that you are enjoying your pool table and we definitely look forward to working with you again.
- Ian M.Miami, FL15542Jun 24, 2014First to Review
The team and owners were amazing very quick to respond to questions and accommodated all my requests even were able to suggest ways and help implement ways to keep my table perfect. They had the whole move done in the time frame they gave both arriving perfectly on time and finishing well within the time they said it would take. I will very definitely be using them again and recommending them to others.
Helpful 0Thanks 0Love this 0Oh no 0 - S. S.Mascotte, FL112Mar 30, 2015Updated review
Hello Mrs. Cheri thanks for your answer, I did gave you guys a second oportunity by calling and having Your husband come back and fix the problem, all he did was re-velcro the parts that felt from the table instead of screwing them like they were supposed to be in the first place and this was not due to the lack of holes to put the screws in, they already come pre-made from the manufacturer otherwise why would they make it? obviously is not for decoration and regarding not being happy after the installation, I wasn't and I told your husband right after he finished, he had already left the my place (he was in a rush to leave after receiving several calls from you) and had to come back in less than 5 minutes and I was just told that the table will adjust it self after playing on it and all it did was fall apart again and that's when I called him for a second time and had the parts re-velcro, after playing with a friend the same parts he "fixed" felt again that's why I was referred to someone else and ever since my table is like a brand new one....hope you understand
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Cheri K.
Mar 29, 2015
As the owner of Pool Table Professionals, I will say that I am very sorry that SS was not happy with our service; however SS never expressed their discontent with our services except through their review on Yelp. We have been an established business for over 29 years in the state of Florida and have an excellent record in performing top notch service to all of our customers..
We offer a 100% money back guarantee on all of our services and would have more than happy to fix any and all problems with SS pool table, had we been notified. We never leave a job until our customer is completely satisfied with the work that we have done. We will even shoot you a game of pool just to make sure that our installation is completely perfect! At no time during or after the job did SS voice any complaints about the quality of our work.
It's unfortunate that we have to find out about a customer's discontent with our work via Yelp rather then them contacting us directly and giving us the opportunity to correct any mistakes that we may have made during the installation of their pool table.
Cheri Koontz
Pool Table Professionals LLC.
Thank you SS for your response. I am so very sorry that our installation was not performed at that level at the level that it should have been and I am so very sorry that we did not meet your expectations. It is apparent from your updated response that we "dropped the ball", I have no excuses. Please know that your feedback will be used to help us improve our business and improve our customer service. We have always strived to provide the best and unfortunately this was one of the times when we fell short. Thank you for your feedback.Mar 9, 2015Previous reviewVery unhappy with service provided. First off they have no concept of time. kept me waiting for hours. Table was not properly centered in room. all the legs were up on shims. Aprons were not properly attached. Pockets were stapled instead of screwed. Why would the manufacturer put screw hole on pockets if they were going to be stapled. Railbolts were loose. Table was not properly leveled.pockets were loose And there was wrinkles on rail cloth. after hiring a a real pooltable professional and he removed all the shims and releved the table the proper way and corrected all the other mistakes its like plaing on 2 different table...now my poolballs dont start drifting to the left or the right anymore. would not recommend their services to anyone.