Play It Again Sports

Super friendly and knowledgeable staff!

I came in here hoping to find a lightly used pair of xc ski boots. Unfortunately they didn't have any used in my size, but I was able to get a pair of new ones within the budget I set in my kind.
We worked with a salesman named Eric. He was beyond friendly and really knowledgeable on the sport. He showed me four different type of boots and the pros and cons of each.

Bad customer service. I walked in and literally 3 employees just stared at me while standing right near the entrance, not even a hello. So rude and weird, I ended up leaving after not finding what I needed and had to go to Walmart.

Great location... two in Anchorage and 1 location in the Valley..... friendly staff, who know all about sports and equipment. ...and good prices.

When I walked in the store I asked if they could hold my bag behind the counter.
I went on to select my skis. The sales person helped me with everything. It was great until I went to pay. I told the cashier that the ski supplies I was purchasing was behind the counter and the bag I bought in. He gets the stuff. He also, set my bag on the counter with out a word to me and starts searching it with out my permission. I was very surprised, I didn't say a word. However if you would have seen my face, you would have known I was not happy. I just paid $600 for ski to get treated like a thief. I would have let it go of he would have said. Oh, it's our policy to check bags.No, I stood there feeling like he thought I was a criminal. Awkward.

When the end of days is here or when you go out of business, every one of those weights that you have will STILL be in your store! YOU HAVE GOT TO BE KIDDING ME WITH THE PRICES! RIDICULOUS and disappointing! I can in the store with a thousand dollar budget and can't come CLOSE to even starting to get even the basics of what I need! Good luck!

I just had a phenomenal experience in here.

I'm brand new to the ski world and I recently found out a pair of skis I bought have pretty rare (no longer made) ski boots.

As a result I have been on the hunt for a couple weeks with limited luck. My favorite gently used sporting good store (Hoarding Marmot) only had one pair of the boots I needed and they were too small.

I stopped by Play-it-Again and perused the shelves of well organized boots (better organization than Hoarding Marmot).

I didn't see any boots that matched but luckily and nice gentleman was wandering by and asked if I needed any help.

LET ME TELL you... he listened attentively and found me a pair of boots.

Then he proceeded to give me a full on informational session about different skis and trail and bindings and boots and so on. He talked about weight suggestions and lengths. He answered all my questions (and my Dad's) far beyond our expectations.

He must of spent a solid 30 minutes helping us.

My only regret is not getting his name (he wasn't wearing a badge) so I could recommend him to others.

Friendly peoples! You can rent ice skates for $12 with a $50 deposit that's returned once you return the skates.

Let me start by saying: I didn't buy anything here.

Let me also start by revealing my bias: when I was a Karate kid (really) growing up in the south, I really wanted sparring gloves and boots. They were expensive and, being 12, I was unemployed. I eventually heard about Play it Again Sports, convinced Maw and Paw to take me there, and...I was really disappointed. Everything looked beat up and junky. It was like a crappy garage sale...that was promoted to an actual retail store.

Fast forward to: a couple days ago.

I was relaying this story to a friend, and he had similar memories. BUT, he said, he had heard the one in Anchorage was different.

He heard right.

The staff here is snappy and friendly, the merchandise is plentiful and clean.

Seriously, I would have never known the stuff here was even used if it weren't for the name of the joint!

They seem to be primarily focused on a couple sports right now: hockey, skiing, hockey, skating, hockey, and finally hockey.

If you're looking for winter gear, definitely pay them a visit.

Play It Again Sports has a big selection of sports equipment. The staff greeted me right away and encouraged questions. I need to rent skates for the little one. Skate rental is $12/day plus $50 deposit. I also asked for information on buying skates and the staff helped identify many options for doing so.

Yelp is telling me that many businesses are struggling right now and that if I had a bad experience, to consider that, as it is Covid times.. well! I am disgusted right now with play it again sports!
I have been a customer for years and this Covid has really messed up things financially for a lot of us, including myself. I'm a single parent, which is not play it again sports problem, I know! But I have left money here over the years and was already planning on what I want to buy this winter again and also next spring. I did not have a Choice, I needed gasoline money today so I can go back to work tomorrow. So I called and asked whether they take skates. they said yes. Do I want to sell my sons skates? Hell no! You know at what price they low balled me for my skates and my sons? 7.50 each! 7 dollars and fifty fucking cents! For each pair!! So 15.- total! I started crying because I didn't want to sell our skates for that cheap cheap cheap ass price. And I'm supposed to be considerate because it's Covid? Are you being considerate? Not one fucking bit! Honestly.. f you! I'm not going to spend several more hundred dollars on this business when you are being the cheapest of the very cheapest! I would rather have a happy customer vs one with a sad experience over a few dollars. Then the kid told me oh I can only give 30% of what we could sell it for.. really?! Well then that means that I can buy my skates back next week when I get my paycheck for only 25.-? Wow! I'll be back next week to buy both of them back for 25.- each as you promised kid!
After that I will not be shopping with you anymore though because I'm not going to support how you are lowballing your customers your repeat customers. A good businessman is one thing but making profit off of ripping people off is a different thing and I will not support that I'm disgusted. I'm honestly disgusted I don't understand how yelp is telling me to be considerate of you because of Covid but you shit on your customers during Covid ew!