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Q:
How's their coffee? Basic? Unique? Flavorful?
A:
Q:
What is parking like at this location?
A:
Metered parking on hope st, a tiny bit on 8th (in between grand & hope), a couple garages along hope (ranging from $5 to $10) and free parking on hope in front of Petco. Hope this helps!! (:
Queenie I.6 years ago 12 people found this helpful
Recommended Reviews
Overall rating
1028 reviews
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1 star
- Mar 17, 20241 check-in
I love Philz! Who doesn't?!
They have everything a coffee shop should have: good quality coffee, variety of pastries (tasty), and little place to sit and enjoy (or just grab and go!)
The honey haze and rose coffee are my favorites here.
The baristas and cashier are friendly, welcoming you upon your entrance, and even suggesting their Philz mobile app for more convenience if you're a regular. I had a cheesy bagel today and loved it.Helpful 1Thanks 0Love this 2Oh no 0Business owner information
Tamara A.
Mar 20, 2024
Alisa, your kind words about Philz truly made our day! We're glad to hear you enjoy our Honey Haze and Coffee Rosé. Your support as a regular is greatly appreciated, and we're glad the Philz mobile app is adding convenience to your visits. Looking forward to welcoming you back soon! Thank you from the Philz Coffee Team!
- Michael D.San Francisco, CA830234Dec 27, 2023
So I'm from San Francisco. Originally t my Phil's coffee products and I'm friends and colleagues with a lot of the bills, coffee baristas as well as corporate staff.
Came into the Philz Coffee located in downtown LA at the corner of 8th Street and Hope Street. When it did my order I gave them a $3 tip with ones. I had quarters in my knapsack. I didn't want to carry which would be 12 single quarters and ask them if I could exchange them out for bills. They said that their policy is not to do that. So a question, their policy I go. I'm from San Francisco and I usually go to the San Francisco fields locations. So is that policy consistent statewide or is it just this branch? She just says it's our company policy but she didn't answer the piece if it was statewide. Said if I give you $5 more of a tip would not help and she's we emphasized.. The policy and while I respect that her tone was not appropriate or professionalHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Mahesh S.
Dec 28, 2023
Hi Michael, we're sorry to hear about the misunderstanding regarding our policy. We value all our customers and appreciate your feedback. We'll strive to communicate our policies more effectively and with the utmost respect in the future. We hope to serve you again soon and provide you with the exceptional Philz Coffee experience you've come to expect from us.
- 33108163Apr 9, 20241 check-in
First time trying Philz coffee. I decided to come early in the morning and there is free street parking before 8 am. I ordered on the app and decide to try the iced coffee rose. Even though it was a simple menu compared to the other coffee shops, this one has interesting flavors. At first I couldn't decide because there's a few I wanted to try, but the rose caught my eye. Even though the app said it would take 10 mins, my coffee was ready earlier than that. The barista was Queenie.. and I like how the barista signs the label on the coffee cup so it feels more personalized. The price is similar to other coffee shops, but the flavors are definitely different. I would come back to the other flavors. But parking will be a nightmare if later in the day.
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Tamara A.
Apr 11, 2024
Victoria, we appreciate your visit to Philz and are delighted you enjoyed the Iced Coffee Rose. We love to hear that the personalized touch by our team member, Queenie, added to your experience. We aim to offer unique flavors and a comfortable environment for all our guests. Thank you from the Philz Coffee Team!
- Dec 22, 2023
Located in the heart of downtown parking is nearly impossible... I circled around a few times before I found metered parking across the street. This location is great for people who work in DT and are able to walk. That's why I couldn't give it 5 stars.
The coffee from PhilZ always hits right and this location was no exception. I got an iced Tesora with light sugar and medium oat milk. The inside is your standard coffee shop with tables and chairs available for anyone who wants to chat or get work done. It was clean inside and the barista helping me was extremely kind and friendly.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Mahesh S.
Dec 24, 2023
Hello Haleh, we are grateful for your visit to our downtown Philz Coffee location and delighted to hear that you enjoyed our Tesora! We're glad to know that our friendly barista and clean environment added to your experience. Is there anything else we could do to make your next visit a 5-star experience? We look forward to serving you again soon! Thank you from the Philz Coffee Team!
- Dianna M.Los Angeles, CA113499Mar 26, 2024
I want to just start by saying that this is the ONLY Philz Coffee location that gets my order ON POINT every single time no matter who makes it (my order is attached, it's a bit complicated lol). If you didn't know, Philz has a 'no recipe' approach where everyone makes the drinks their own way, they're just provided with the ingredients. It's a very clever approach but then there is no guarantee you will get the same thing over and over again- but this Philz just blows my expectations every single time. It always tastes wonderful and Ive never encountered one rude worker here. The inside is super cozy and cute; parking is a bit tricky but if you order ahead you can just put your hazards on in the loading zones and pop in and right out with no problem. Another thing, my order is ALWAYS ready on time no matter how busy. Love this location!
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Tamara A.
Mar 28, 2024
Dianna, your delightful feedback warms our hearts at Philz! We have standard measurements for creams, milks, sugar, etc., but our drinks are handcrafted by the baristas so some variation may occur. We're so proud to hear that we've consistently met your expectations. Our team appreciates your patience with parking and your compliments on our cozy interior. We look forward to serving your order just right, time and again! Thank you from the Philz Coffee Team!
- Sep 4, 2023
This coffee spot was in a great location, very convenient from the hotel. The cashier was friendly and gave us recommendations based on what we were looking for. She even gave us secret menu options. I like that the drinks are very customizable since you can adjust the sweetness and creaminess levels.
I ordered the Mint Mojito which I've tried before, it was really good! The mint is quite refreshing and pairs well with the coffee and brown sugar. We came back the next day and I ordered a Mocha Tesora. I liked the chocolately taste in it but I might have made it too low on the sweetness.Helpful 2Thanks 0Love this 0Oh no 0 - Van L.San Diego, CA879146Feb 27, 20241 check-in
Finally got to stop by Philz. Since I love mint and coffee, everyone has been telling me that I need to try the mint mojito here. They were right, I loved it. This downtown location is very cute but I didn't have time to stay. I will definitely visit another Philz when I have the chance.
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Tamara A.
Feb 29, 2024
Van, we're so glad you enjoyed your visit and the Mint Mojito at Philz. We look forward to welcoming you back whenever you have time, for more delightful coffee experiences! Thank you from the Philz Coffee Team!
- Mar 3, 20234 check-ins
For the love of mojito mint!
I first came to this location 5-6 years ago. It's right on Hope: next to where my meetings were etc. location was great for me.
Now I see that they've expanded/ changed the layout. So much more spacious! Also took much longer for each drink though. Too a good 25 minutes for my one drink with 2 people ahead of me.
But! The flavors! I got it with the full cream and all. It's just delicious! Unlike getting out of Downeown af 5 pm to go to LAX!! This coffee stop almost made me miss my flight but it was worth it :DHelpful 13Thanks 0Love this 16Oh no 0Business owner information
Philz D T L A.
Jun 30, 2023
Thank you for your continued support. Happy to hear you still love the coffee and are a fan of the new layout. Hope you come back soon as we have also worked on getting drinks out in a timely manner.
- Erin W.Los Angeles, CA042Oct 10, 2023
Philz...what is this? I love mint but damn. This is how much mint was in my medium coffee. Realized that probably only 20% of this cup was the actual drink. People are nice, but this feels like a tactic to make you pay more and give you less?
Is this normal?Helpful 0Thanks 0Love this 2Oh no 0Business owner information
Philz D T L A.
Oct 11, 2023
Hi, Erin! I'm Jason, a team lead and currently training to be a Community Specialist at Philz DTLA!
Thank you for taking the time to bring this to our attention. The standard recipe should be 3 to 4 sprigs of mint for our Mint Mojitos so that is absolutely not how much mint should be in our Mint Mojitos!! That is absolutely our bad. I went ahead and showed this review to our team to ensure that we are putting the proper amount of mint in our coffees.
If you have the time, we would love for you to come back so we can make it right for you, and we'll give you another coffee on the house! All you would need to do is show this review to whoever is at the register. Or, if you do not have the time to come by for a remake, we would be more than happy to give you a refund, if you would like to send us a private message regarding the details of the transaction! - Paul B.Fairhaven, MA0156Feb 18, 2024
Outstanding service and excellent coffee!!! Great flavors and high quality snacks! Also you can get comfy to take home too! Prices are very reasonable! Highly recommend a visit!!! Again, the staff are awesome!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Tamara A.
Feb 19, 2024
Paul, your accolades for Philz are tremendously appreciated. It's fantastic to know that our coffee, food offerings, and service met your expectations. We can't wait to welcome you back for more. Your recommendation is the highest compliment we can receive. Thank you from the Philz Coffee Team!
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